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Yorkville Warranty Claim Allowances
March 3,2005
Yorkville Sound has two basic types of warranty. The 2/10-year, unlimited warranty covers the majority of
items that Yorkville manufactures herein referred to as Group A. Group B items are covered by variations on
the Limited warranty theme.
Group A Warranty Covers
• Performance Series
Loudspeakers and subwoofers
• Pulse Series
Loudspeakers and subwoofers
• élite Series
Loudspeakers and subwoofers
• NX Series
Loudspeakers and subwoofers
• Unity Series
Loudspeakers
• Bassmaster
bass amplifiers and extension cabinets
• KB Series
keyboard amplifiers
• KW Series
powered monitors
• Acousticmaster
Acoustic guitar amplifiers
• Traynor Custom Valve Series (YCV)
tube amplifiers and extension cabinets
• Yorkville LP Series
Lighting systems
Allowed
1. All parts, except tubes and par bulbs, at dealer cost from Yorkville, i.e. packing slip prices less B. Note;
cone drivers must be returned for credit (we assume horn drivers will be re-diaphragmed, otherwise if
replaced they too must be returned for credit)
2. Labor at $40.00/hr for electronic repairs where labor time is shown
3. A flat labor rate of $10.00 for each speaker, horn, tweeter or diaphragm replacement
4. Wooden cabinet repairs for structural damage (performed by Yorkville) - 10 years
5. Repairs to plastic cabinets for structural damage (performed by Yorkville) – 2 years
6. Return freight for items under warranty needing service or for new defective items
Not Allowed
1. Claims without complete product information – i.e. model and serial no
2. Parts or labor for tube or par bulb replacement
3. Parts that are not listed on the claim (eg. “Parts - $25.00” would be n/a)
4. Speakers not returned with complete claim documentation – eg. model and serial no.’s
5. “Shop supplies”
6. Labor for fuse replacement (fuses themselves are covered)
7. Labor without time specified (we may estimate time and credit per 2 and 3 above)
8. Labor time which exceeds the norm for a given type of repair (we may adjust)
9. Freight either way on all parts including speakers
10. Repairs for cosmetic damages, weather damage, damage as a result of improper use or installation,
damages as a result of exposure to extreme humidity, accident or disaster
11. Claims for incidental or consequential damages
12. Modifications not specified by Yorkville
13. Claims for repairs already performed by Yorkville under warranty
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