FAQs
01. WHY I CAN’T CONNECT TO THE INTERNET SUCCESSFULLY
WITH MY 4G SIM CARD?
· SIM cards should include texts and calls (not a pure data
plan)
· SIM cards should be operated and inserted correctly
· The carriers should be in the right frequency band
Countries & Frequency Band
For US/Canada/Mexico Users:
B2/B4/B5/B7/B12/B13/B14/B17/B25/B26/B41/B66/B71
For Non-US/Canada/Mexico Users:
B1/B2/B3/B4/B5/B7/B8/B20/B28/B38/B39/B40/B41
· Try activating your SIM card on another device like your
phone if the IMEI code is not shown on Instream.
· Reset the internet & consult your local carriers if necessary
02. WHY MY SD CARD IS NOT DETECTED?
Instream supports all SD file types including FAT32, exFAT,
and NTFS with less than 1TB of storage. If the SD card is not
detected, it should be a compatibility issue. Try a different
brand or report it to us via
03. WHAT’S THE BEST CHARGER FOR INSTREAM?
Instream supports a charger with DC 5V=2.5A, 9V=2A,
12V=1.5A output.
04. WHY MY CAMERA IS NOT RECOGNIZED BY INSTREAM?
Instream works with most video cameras on the market,
particularly well with Sony and Panasonic, JVC. If your
camera is not recognized by Instream, here’re a few
workarounds to try out:
· Try a different cable
· Check if it’s an issue with the HMDI IN ports by connecting
a single HDMI cable with both HDMI IN and HDMI OUT ports.
