<APPENDIX 11. SOFTWARE DOWNLOAD (Option /EE)>
A11-4
IM 01F06F00-01EN
A11.7 Troubleshooting
For information on the download tool’s error messages, see also the software’s User’s Manual.
Table A11.2 Problems after Software Update
Symptom
Cause
Remedy
An error occurs before starting a
download, disabling the download.
The selected download file is not for the
selected field device.
Check SOFTDWN_ERROR in the resource
block and obtain the correct file.
An error occurs after starting a
download, disabling the download.
You attempted to update the device revision by
downloading a file which is not an original file.
Check SOFTDWN_ERROR in the resource
block and obtain the original file.
The selected field device does not support
software downloading.
Check whether the option code /EE is included
in the model and suffix codes of the device.
The voltage on the fieldbus segment falls below
the specified limit (9 volts).
Check the capacity of the field bus power
supply used and the voltage at the terminal.
There was an error in a checksum or the
number of transmission bytes.
Check SOFTDWN_ERROR in the resource
block and obtain the correct file.
The download tool does not allow download
with same software revision.
Check the setting of the download tool.
The download takes far longer than
expected or fails frequently.
The fieldbus segment is noisy.
Check the noise level on the fieldbus segment.
An error occurs after activation.
Transient error caused by the internal resetting
of the field device
Check whether communication with the field
device has recovered after a while.
The new software does not work after
the activation.
The file of the current revision was downloaded. Obtain the correct file.
Failure of the memory in field device, etc.
Check SOFTDWN_ERROR in the resource
block, and re-try downloading.
If fails, place a service call.
A11.8 Resource Block’s Parameters Relating to Software Download
Table A11.3 Additional Parameters of Resource Block
Relative
Index
Index
Parameter Name
Default
(Factory Set)
Write
Mode
Description
53
1053 SOFTDWN_
PROTECT
0x01
AUTO
Defines whether to accept software downloads.
0x01: Unprotected
0x02: Protected
54
1054 SOFTDWN_
FORMAT
0x01
AUTO
Selects the software download method.
0x01: Standard
55
1055 SOFTDWN_COUNT 0
—
Indicates the number of times the internal FlashROM was
erased.
56
1056 SOFTDWN_ACT_
AREA
0
—
Indicates the ROM number of the currently working
FlashROM.
0: FlashROM #0 working
1: FlashROM #1 working
57
1057 SOFTDWN_MOD_
REV
1, 0, 0, 0, 0, 0,
0, 0, 0
—
Indicates the software module revision.
58
1058 SOFTDWN_ERROR 0
—
Indicates an error during a software download. Read Table
A11.4 for error codes.