4
TROUBLESHOOTING
The Model XS will not turn on, the display
shows “low” and “batt”.
“low” and “batt” means low battery. Connect the
power adapter to the Model XS and the battery will
begin charging. You can use the Model XS right away.
The Model XS will not turn on, nothing happens.
If the battery is very low, there is too little power to
turn on the display, even if the power adapter is con-
nected. Model XS can be turned on after it has been
connected for a few to the power adapter.
Why is the Model XS turning off after
a while?
After one minute the device will
automatically turn itself off, when it is
not in the correct position (see figure
in “Turning the Power On”).
The Model XS does not turn on when
I touch the
button.
Touch
with one finger only. Don’t touch the rest of
the touch panel with other fingers. The touch panel
works properly when used with one finger only.
After turning on, the Model XS turns itself quickly off
and on again.
Model XS automatically self-calibrates the touch
panel for a second time. This is the correct behavior
and is nothing to worry about.
What is the PIN for a Bluetooth connection?
The PIN is: 0000 (4 zeros). Not all computers or
mobile phones require a pin code during the initial
setup (pairing).
Why is my mobile phone not connecting?
You will find more detailed information on various
mobile phones on the Support pages at
www.genevalab.com.
I have an unreliable connection with dropouts when
listening via Bluetooth.
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can disturb a Bluetooth connection (for example
WLAN / Wifi, other mobile phones etc.).
How do I know if the battery is charging?
A small dot on the lower right of the display blinks
slowly if the battery is being charged.
The sound output seems too low.
Turn the volume on the mobile phone or audio device up.
How can I check the battery charge?
A dot on the lower right corner of the display shows
the battery status:
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If the battery is low, the display will also show “low”
and “batt”. In this case the Model XS will automati-
cally turn off, but it still has enough power to show
the time for a while.
Why is the unit louder when it is connected to a
power adapter?
When the Model XS is battery powered, the maxi-
mum volume is limited to maximize battery life.
Why is the alarm not working when the case is
closed?
The alarm does not work in this position because
the device power is off. However, the clock is still
running.
How do I change the battery?
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screwdriver.
9LTV]L[OL\ZLKIH[[LY`HUKYLWSHJLP[^P[OH
new one.
Only use an original XS battery replacement from
Geneva! You can order the battery at
www.genevalab.com.
3. Insert the new battery while following the instruc-
tions under “Getting started” in this manual.
SUPPORT
More information, troubleshooting, etc.
Select “Support” at www.genevalab.com.
Service and Repair
If the product is damaged and needs repair, please
contact your dealer. Visit www.genevalab.com to find
a dealer in your area.
Warranty
See the specific terms for your country at www.
genevalab.com.
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