N412 Administrator Manual
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Figure 7-5 Inbound Route-Business Days
Office Hours
Select one defined business days office hours.
Office Hours Destination
Configure where to route the incoming calls during office hours.
Non-office Hours Destination
Configure where to route the incoming calls during non-office hours.
Table 7-4 Inbound Route-Business Days
Destination
Description
End Call
Route the incoming calls to end calls, the system will auto hang
up the call.
Extension
Route the incoming calls to a specific extension.
Voicemail
Route the incoming calls to an extension’s voicemail.
IVR
Route the incoming calls to a specific IVR.
Ring Group
Route the incoming calls to a specific Ring Group.
Conference Room
Used to initiate call processing as soon as it can be determined
that no other matches are possible.
Queues
Route the incoming calls to a specific Queue.
Faxes
Route the incoming faxes to a specific extension’s mail
address.
Note: this function only supports T.38 faxes.
4) During Holidays
Define where the calls will be routed during Holidays.
Figure 7-6 Inbound Route-During Holidays
Holiday
Select which defined Holiday to use. When a time is defined in both Business
Days and Holidays, it will be treated as Holidays.
Destination
Configure where to route the incoming calls during holidays.
