Yeastar Technology MyPBX-SOHO, Руководство администратора

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MyPBX SOHO Administrator Guide
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·Queue Number
Use this number to dial into the queue, or transfer callers to this number to put them into
the queue.
·Queue Password
You can require agents to enter a password before they can log in to this queue.
·Queue Agent Timeout
The number of seconds an agent's phone can ring before we consider it a timeout.
·Queue Max Wait Time
The maximum number of seconds a caller can wait in a queue before being pulled out (0
for unlimited).
·Queue Ring Strategy
This option sets the Ringing Strategy for this Queue. The options are
RingAll: Ring all available Agents simultaneously until one answers.
LeastRecent: Ring the Agent which was least recently called.
FewestCalls: Ring the Agent with the fewest completed calls.
Random: Ring a Random Agent.
RRmemory: Round Robin with Memory, Remembers where it left off in the last ring pass.
1) Agents
This selection shows all users. Selecting a user here makes them an agent of the current
queue.
2) Caller Position Announcements
·Announce Position
Announce position of caller in the queue
·Announce Hold Time
Enabling this option causes MyPBX to announce the hold time to the caller periodically
based on the frequency timer. Either yes or no; hold time will not be announced if <1
minute.
·Frequency
How often to announce queue position and estimated hold time.
Note : “0 seconds” means disabling the announcement.
3) Periodic Announcements
·Prompt
Select a prompt file to play periodically.
·Frequency
How often to announce a prompt to the caller.