Yeastar Technology MyPBX SOHO V4, Руководство администратора

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MyPBX SOHO V4/V5 Administrator's Guide
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· Frequency
How often to announce a prompt to the caller.
4)
Events
If a caller presses the key while waiting in the queue, this setting selects which
action should process the key press.
5)
Failover-Destination
Define the failover action. A failover occurs after the user reach the Queue max
wait time.
6)
Others
· Music on Hold
Select the ―Music on Hold‖ Class for this Queue.
· Leave When Empty
This option controls whether callers already on hold are forced out of a queue
that has no agents. There are two options.
Yes: Callers are forced out of a queue when no agents are logged in.
No: Callers will remain in a queue with no agents.
· Join Empty
This option controls whether callers can join a call queue that has no agents.
There are two options,
Yes: Callers can join a call queue without agents or only unavailable agents
No: Callers cannot join a queue when there are no agents in the queue.
The default option is No.
· Agent Announcement
Announcement played to the Agent prior to bridging in the caller.
· Join Announcement
Announcement played to callers once prior to joining the queue.
· Retry
The number of seconds we wait before trying all the phones again.
· Wrap-up time
How many seconds after the completion of a call an Agent will have before the
Queue can ring them with a new call. The default is 30.