| Advanced Call Features |
44
Procedure
During a call, select
Options
>
Hold
.
On the CP930W/DD phone, select
Hold
.
Placing a Call on Private Hold
You can place a call on private hold that only you on shared line can retrieve the held call.
Procedure
During a call, select
Options
>
Private Hold
.
On the CP930W/DD phone, select
More
>
PriHold
.
Then the call is held on your phone, and the other phones registered with shared line show the call is in the busy state.
Other users on the shared line cannot resume your held call.
Retrieving a Held Call on a Shared Line
If you place a call on hold on a shared line, you can resume this call at any time. When the shared line key
shows a call that is in a held state, you can resume the held call remotely from other user's phone.
Before you begin
There is at least one call placed on public hold on the shared line.
Procedure
1.
On the W59R/W56H/W53H, select
SCA
, and then select the held call.
2.
Select
Resume
.
Barging in an Active Call on a Shared Line
In the SCA scenario, you can barge into an active call on the shared line. After you barge into a call, the
call turns into a three-party conference.
Before you begin
There is at least one active call on the shared line. Only one user can barge into an active call on the
shared line at a time.
About this task
It is not applicable to CP930W.
Procedure
1.
Select
SCA
and then select an active call.
2.
Select
BargeIn
(
Barge In
) to interrupt the active call.
Pulling a Shared Call on a Shared Line
In the SCA scenario, both you and other users can pull an existing call from another shared phone that is
active or held.
Before you begin
There is an active or held call on the shared line. Contact your system administrator for the call pull feature
access code.
