5. ADDITIONAL PHONES
6. TROUBLESHOOTING AND DIAGNOSTICS
Registering a second handset:
Verify battery inserted > Menu > Settings > Register Handset > [Select/Replace
Base] > Phone begins searching, press and hold Signal button on Base > This will register the phone.
Minutes after connecting a phone to a base, the handset will offer a firmware update. The firmware update takes
about 30 minutes.
Incoming calls:
Each handset can control which handsets receive calls for lines that are assigned to the base
station (e.g. Handset 1 can tell Handset 2 to start or stop receiving calls for a line provisioned to a Base). If all
handsets are set to “ignore” calls, calls will still ring at other devices, for example other phones or mobile devices.
Assigning the same user(number) to
multiple handsets:
To assign the same
Outgoing number to multiple handsets, a
user must set the device as a primary device
and increase the number of available lines.
Outgoing calls:
In order to allow additional
handsets to dial out, a “line” must be
available for that handset, and each
handset uses a line in the order that the
numbers are listed in Rialto(Broadcloud).
In the following image example, Handset2
would receive line1, Handset 2 would
receive line2, etc.
If the base station is not registered
but powered on, attempting to dial
out will result in an “Unknown Uri
scheme” error.
Searching for Base.
Base is off or out of range. This
message also appears when a
handset is first powered on.
Phone and Power solid; network
light flashing:
This can occur as a result of
incorrect VLAN configuration, or
if something on the local network
is prohibiting the base from
registering with Broadcloud.
