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Provision  IP Voice Service

2. Enter Telephone Number

• The telephone number is requested.
• Enter the 10 digit telephone number supplied 
   by  and press 

OK

 to continue.

• The telephone number is validated and 
   requested again if invalid.
• Press 

OK

 to continue

3. Enter OTP (One-Time-Pin)

• The OTP (One-Time-Pin) is requested.
• Enter the OTP (One-Time-Pin) supplied by 
    and press 

OK

 to continue.

• The OTP (One-Time-Pin) is validated and  
   requested again if invalid.
• Press 

OK

 to continue.

Call Mute and Un-mute

Press         to mute the microphone during a call. 

Press         again to un-mute the call.

Call Hold and Resume

To place a call on hold:

To resume a call, do one of the following:

If there is only one call on hold, press the 

Resume

 soft key.

Press the 

Hold 

soft key during an active call. 

Advanced Call Features

If there is more than one call on hold, press        or         to select the desired call,
and then press the 

Resume

 soft key. 

Blind Transfer

Call Transfer

You can transfer a call in the following ways:

1. Press            or the 

Trans

 soft key during a call. The call is placed on hold.

3. Press            or the 

Trans

 soft key. 

2. Enter the number you want to transfer to.

Semi-Attended Transfer

Attended Transfer

1. Press            or the 

Trans

 soft key during a call. The call is placed on hold.  

1. Press            or the 

Trans

 soft key during a call. The call is placed on hold.

2. Enter the number you want to transfer to, and then press the 

Send

 soft key.

2. Enter the number you want to transfer to, and then press the 

Send

 soft key.

 

3. Press            or the 

Trans

 soft key when you hear the ring-back tone.

3. Press            or the 

Trans

 soft key when the second party answers.

The  IP Voice service is automatically provisioned to your phone using a 
centralised provisioning server when the telephone number and One-Time-Pin (OTP) 
is entered as described below.  It is therefore not necessary for you to access the 
phone’s interface.  Before you continue with the below steps please ensure that you 
have obtained your telephone number and One-Time-Pin (OTP) from the  IP 
Voice service portal.  For more information on this process, please visit

www.telkom.co.za

 or contact  on 

10210 

for residential and 

10217 

for business 

queries.

1. Activate  Setup

• Press        on the phone keypad to begin the 
   setup process.
• A welcome screen is displayed.
• Press 

OK

 to begin setup.

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