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| Audio Calls |

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Call Queue

Call queue is a feature that route and queue incoming calls to group members, called agents, such as to a

help desk or a customer service desk.
When someone calls into a phone number that is set with a call queue, they will hear a greeting first (if any

is setup), and then they will be put in the queue and wait for the available call agent. The person calling in

will hear music while they are placed on hold and waiting, and the call in the queue will ring all call agents

at the same time by default. After a call agent accepts the call, other agents’ phones stop ringing.
If you are assigned as an agent of the call queue, the incoming calls to the call queue will display the name

of the call queue to distinguish it from common calls.

Note:

The routing method (

Attendant routing

Serial routing

, or

Round Robin

) is decided by

your administrator. For more information on call queue, refer to

Create a Cloud call queue

Blocking Calls with No Caller ID

Procedure

Navigate to >

Settings

Calling

Enable

Block calls with no caller ID

Note:

If your phone is set as a common area phone, navigate to >

Settings

Device

Settings

Calls (Admin only, default password: admin)

to enable

Block calls with no caller

Anonymous Call

You can hide your phone number when dialing people who are outside of Microsoft Teams.

Procedure

Navigate to >

Settings

Calling

Содержание T55A Teams

Страница 1: ......

Страница 2: ...soft Teams via Web Sign in 14 Signing out of Your Teams Phone 15 Phone Lock 15 Creating a Lock PIN 16 Enabling Phone Lock 16 Setting the Idle Timeout for Phone Lock 16 Unlocking Your Phone 16 Changing Your Lock PIN 17 Disabling Phone Lock 17 Using a Teams Phone as a Common Area Phone 17 Signing in to a CAP Meeting Account 17 Signing out of a Common Area Phone 20 Changing Your Presence Status 20 Au...

Страница 3: ...alling Multiple Contacts 29 Initiating a Conference Call by Inviting Other Contacts 29 Initiating a Conference Call From Call History 29 Managing the Conference Participants 30 Muting All Conference Participants 30 Muting Individual Conference Participants 30 Removing the Participants from the Conference 30 Re inviting the Participants Who Have been Removed 30 Viewing the Details of Participants 3...

Страница 4: ...1 Wireless Network 42 Activating the Wi Fi Mode 42 Connecting to the Wireless Network 42 Connecting to an Available Wireless Network Manually 42 Connecting to the Wireless Network Using Wi Fi Protected Setup WPS 43 Adding a Wireless Network manually 43 Viewing the Wireless Network Information 44 Disconnecting the Wireless Network Connection 44 Deactivating the Wi Fi Mode 44 Optional Accessories wi...

Страница 5: ...y does the phone display Network unavailable 51 Why does the phone display time and date incorrectly 51 How can I obtain the MAC address of a phone when the phone is not powered on 51 Why can t I receive calls 51 Why doesn t my handset work 51 Checking the IP Address of Teams Phone 51 ...

Страница 6: ...ble the phone or accessory and how to use the basic features This guide is also included in your phone package Administrator Guide This guide provides detailed information about setting up your network and configuring features Regulatory Notice This guide provides information for all regulatory and safety guidance Getting Started with Teams IP Phones This chapter aims to make you familiar with the...

Страница 7: ...Key Toggles the microphone on or off The LED indicator glows red when the mute feature is activated 5 Speakerphone Key Toggles the speakerphone hands free mode or not The LED indicator glows green when the speakerphone is activated 6 Volume Key Adjust the volume of the handset headset speaker ringer or media 7 MESSAGE Key Accesses your voice messages 8 Speaker You can hear the voice from the speak...

Страница 8: ...inistrator can configure the status of the power LED indicator Accessing Screens on Yealink Teams Phones You can navigate the menu bar at the bottom of the touch screen to access the following screens easily Accessing the Calls Screen Accessing the Meetings Screen Accessing the Voicemail Screen Accessing the Calls Screen The Calls screen is displayed after the phone startup You can place a call fr...

Страница 9: ...o call the contact 3 Tap to retrieve a parked call 4 Tap to search for a contact 5 Tap to initiate a call Accessing the Meetings Screen You can access the Meetings screen to join or schedule meetings 1 Tap Meetings NO Name Description 1 Scheduled meeting list Displays all the scheduled on the Teams phone from Teams client or Outlook 2 Tap to join the corresponding scheduled meeting ...

Страница 10: ...cessing the Voicemail Screen You can listen to voicemails or place calls to contacts from the Voicemail screen 1 Tap Voicemail NO Name Description 1 Voicemail list Displays all the voicemails stored in the voicemail list 2 Tap to play the voicemail 3 Tap to change the playback speed of the voicemail 4 Operation options Tap to view information of contact Tap to call the contact ...

Страница 11: ...rs Long tap a key then slide to choose one of the options to enter an alternate character 2 Delete Key Tap to delete the entered characters one by one Long tap to delete two or more characters Next Key Tap to go to the next field Done Key Tap to confirm the settings Go Key Tap to search for the contact 3 Label automatically to identify the context sensitive features Tap to start a new line 4 Two S...

Страница 12: ...it keys and the following special characters Procedure Press digit keys pound key and star key on the phone or long press the pound key or star key to provide more characters Signing into and Locking Your Phone You can sign in to the phone with your Microsoft online account and use phone lock feature when necessary Signing in to Your Teams Phone Signing out of Your Teams Phone Phone Lock Using a T...

Страница 13: ...g Your Phone 13 Signing in to Microsoft Teams on Your Phone Procedure 1 Tap Sign in You will be connected to the Company Portal automatically 2 Enter your account credentials 3 After the phone signs in successfully tap Got it ...

Страница 14: ... Signing into and Locking Your Phone 14 Signing in to Microsoft Teams via Web Sign in Procedure 1 Tap Sign in You will be connected to the Company Portal automatically ...

Страница 15: ...cedure 1 Navigate to Settings Sign out 2 Tap OK Phone Lock When the phone is not used you can enable the phone lock to prevent unauthorized users from viewing or modifying phone information such as your scheduled meetings When the phone is locked you can still answer the incoming call If the administrator forcibly enables the phone lock feature on the Microsoft Teams Skype for Business Admin Cente...

Страница 16: ... Phone Lock 2 Enable Lock Enable 3 Enter the lock PIN in the New PIN field 4 Enter the lock PIN again in the Confirm PIN field You can use your lock PIN to unlock your phone 5 Save the change Setting the Idle Timeout for Phone Lock You can configure the idle timeout after which the phone will be locked automatically Procedure 1 Navigate to Settings Device Settings Phone Lock 2 Enter the unlock PIN...

Страница 17: ...3 Disable Lock Enable Using a Teams Phone as a Common Area Phone Your phone can be set as a Common Area Phone CAP Instead of being located in someone s office common area phones are typically placed in an area like a lobby or another area that is available to many people to make a call for example a reception area lobby or conference room You have access to certain features for the common area pho...

Страница 18: ... Signing into and Locking Your Phone 18 Procedure 1 Tap Sign in You will be connected to the Company Portal automatically 2 Enter your account credentials ...

Страница 19: ...nd Locking Your Phone 19 3 After the phone signs in successfully tap Got it After signing in to the CAP account the screen is displayed as below After signing in to the Meeting account the screen is displayed as below ...

Страница 20: ...Device Settings 2 Tap the Admin Password field and then enter the admin password default admin 3 Select Sign Out 4 Tap OK Changing Your Presence Status You can update your presence status on the phone For example when you are busy with urgencies you can change your status to DND to avoid being disturbed ...

Страница 21: ... to handle calls on your phone Switching among the Handset Speakerphone and Headset Modes Placing Calls Answering Calls Muting and Unmuting Audio Holding and Resuming Calls Ending or Rejecting an Active Call Ending All Calls in the Process Transferring Calls Forwarding All Incoming Calls Forwarding Incoming Calls if Unanswered Synchronizing Incoming Calls to the Specified Contact Delegates Parking...

Страница 22: ...icator glows green when the headset is activated Placing Calls You can use your phone like a regular phone to place calls in many ways easily Calling Contacts Dialing the Number Placing Multiple Calls Placing a Call from Call History Placing a Call from Voicemail Placing an Emergency Call from a Locked Phone Calling Contacts Procedure 1 From the Calls screen tap 2 Enter the contact account informa...

Страница 23: ...ncoming outgoing and missed calls Procedure 1 From the Calls screen tap the desired contact 2 Tap to place an audio call Placing a Call from Voicemail Procedure 1 From the Voicemail screen tap the voice mail record that you want to call 2 Tap to place an audio call Placing an Emergency Call from a Locked Phone Once locking the phone you can dial an emergency number without having to unlock it Proc...

Страница 24: ...ess the mute key on the phone or tap on the touch screen The mute key glows red 2 To unmute audio press the mute key on the phone or tap on the touch screen The mute key glows green Holding and Resuming Calls When you are in a call you can place an active audio call on hold and resume the call when you are ready Placing a Call on Hold Resuming a Call Placing a Call on Hold Procedure During a call ...

Страница 25: ...g a call tap Transfer Transfer now The call is placed on hold 2 Enter the contact information to search and then select the desired contact Then the call is connected to the number which you are transferring to Performing a Consultative Transfer You can transfer calls to other contacts after consulting with them first Procedure 1 During a call tap Transfer Consult first 2 After the party answers t...

Страница 26: ...omatically forwarded to the contact or number Forwarding Calls to Delegates You can forward all incoming calls directly to your delegates Before you begin You should assign your delegates on the Microsoft Teams client Procedure 1 Navigate to Settings Calling 2 Enable Call forwarding 3 Tap the Forward to filed and then select My delegates Forwarding Incoming Calls if Unanswered You can configure th...

Страница 27: ...one else can use that code to retrieve the call About this task If the call park and retrieve feature is not available contact your administrator for more information Parking Teams Calls Retrieving Parked Calls Parking Teams Calls If you want to receive the call on a mobile device instead of the desk phone for convenience or if the caller wants someone else to answer the call you can park the call...

Страница 28: ...er agents phones stop ringing If you are assigned as an agent of the call queue the incoming calls to the call queue will display the name of the call queue to distinguish it from common calls Note The routing method Attendant routing Serial routing or Round Robin is decided by your administrator For more information on call queue refer to Create a Cloud call queue Blocking Calls with No Caller ID...

Страница 29: ...e Call From Call History Managing the Conference Participants Adding Participants to a Conference Call Leaving the Conference Initiating a Conference by Calling Multiple Contacts Procedure 1 Tap from the Calls screen 2 Enter the contact information to search and then select the desired contact You can add multiple contacts 3 Tap Initiating a Conference Call by Inviting Other Contacts You can initi...

Страница 30: ...onference participants in the conference call Procedure 1 During the conference call tap All participants are displayed in the participants list 2 Tap the desired participant and then select Mute participant The participant is muted Removing the Participants from the Conference Everyone can remove other conference participants from the conference Procedure 1 During the conference call tap All part...

Страница 31: ...Leaving the Conference All participants can leave the conference at any moment Procedure Tap Other participants remain connected Using the Teams Meeting Feature Teams meetings are a great way to come together with your colleagues and clients both inside and outside of your organization You can join a Teams meeting as long as you have a Teams online account You can schedule meetings on the Teams ph...

Страница 32: ... Optional Enter the description of the meeting 6 Tap to set up the meeting Viewing the Meeting Details You can view details of scheduled meetings such as the conference dial in number and conference ID Procedure 1 From the Meetings screen tap the desired meeting 2 Tap See more on the right of the screen Joining a Scheduled Teams Meeting You can join a Teams meeting scheduled on the Teams phone the...

Страница 33: ...scheduled meeting Canceling the Scheduled Meeting If you are the organizer you can cancel the scheduled meetings Procedure 1 From the Meetings screen tap the desired meeting 2 Tap Cancel event It prompts if you want to cancel this event 3 Tap OK Editing the Scheduled Meeting If you are the organizer you can edit the scheduled meetings such as adding participants Procedure 1 From the Meetings scree...

Страница 34: ...n your voicemail After reading the voicemail you can delete it Listening to the Voicemail Deleting Voicemail Messages Viewing the Details of the Contacts Related tasks Signing in to Microsoft Teams on Your Phone Listening to the Voicemail Procedure 1 From the Voicemail screen tap the desired voicemail 2 Tap to play the voicemail 3 To change the playback speed of the voicemail tap You can also chan...

Страница 35: ...p the desired voicemail 2 Tap below the voicemail Teams Phone Settings Using the Dark Theme Setting the Language Time and Date Display Screen Savers Changing the Screen Backlight Brightness and Time Bluetooth Accessibility Features Using the Dark Theme Procedure 1 Navigate to Settings 2 Enable Dark theme It prompts that it will restart the app to switch the theme ...

Страница 36: ...ace depends on what you set after the phone starts up You can change the language Procedure 1 Navigate to Settings Device Settings Language 2 Select the desired language It prompts if you are sure to change the language 3 Tap OK Note If your phone is set as a common area phone navigate to Settings Device Settings Language Admin only default password admin to set the language ...

Страница 37: ...he time and date format About this task The built in date formats are listed below Date Format Example 2018 05 30 WWW MMM DD Wed May 30 DD MMM YY 30 May 18 YYYY MM DD 2018 05 30 DD MM YYYY 30 05 2018 MM DD YY 05 30 18 DD MMM YYYY 30 May 2018 WWW DD MMM Wed 30 May MM DD YYYY 05 30 2018 Procedure 1 Navigate to Settings Device Settings Time Date 2 Select the desired date format from the Date Format f...

Страница 38: ... menu If you select Custom The phone automatically set the custom pictures uploaded by your system administrator as the screen saver and display these pictures alternately 4 Tap OK Note If your phone is set as a common area phone navigate to Settings Device Settings Screen Saver Admin only default password admin Screensaver background to change the screen saver background Changing the Screen Backl...

Страница 39: ...ed information Bluetooth Wireless Microphone CPW90 BT Single Activating the Bluetooth Mode You need to activate Bluetooth mode to use the Bluetooth feature Before you begin Make sure the Bluetooth USB Dongle BT41 is connected to the phone Procedure 1 Navigate to Settings Device Settings Bluetooth 2 Turn on Bluetooth Pairing and Connecting the Bluetooth Headset Before you begin Make sure that you h...

Страница 40: ...cedure 1 Navigate to Settings Device Settings Bluetooth 2 Long tap the paired device and then select Details 3 Enter the desired name in the Rename field 4 Tap OK Disconnecting the Bluetooth Device You can disconnect the Bluetooth device from your phone After the Bluetooth device is disconnected it stays in the paired devices list so that you can easily connect it to your phone next time Procedure...

Страница 41: ...splayed text size Procedure 1 Navigate to Settings Device Settings Accessibility 2 Enable Large Text High Contrast Mode You can change contrast if any difficulties in reading text on the screen Procedure 1 Navigate to Settings Device Settings Accessibility 2 Enable High Contrast Mode Color Correction You can change color mode if any difficulties in color recognition Procedure 1 Navigate to Setting...

Страница 42: ... Settings Device Settings Wi Fi 2 Turn on Wi Fi Connecting to the Wireless Network There are three ways to connect the phone to the wireless network Connecting to an Available Wireless Network Manually Connecting to the Wireless Network Using Wi Fi Protected Setup WPS Adding a Wireless Network manually Connecting to an Available Wireless Network Manually Before you begin Get the password of the wi...

Страница 43: ...ted Procedure 1 Navigate to Settings Device Settings Wi Fi 2 Tap WPS The phone screen prompts that you need to press the Wi Fi Protected Setup button on your router 3 Long press the WPS key on your gateway router Once the WPS setup has completed successfully the touch screen will prompt connect successfully Connecting to the Wireless Network Using PIN Before you begin Make sure that the Wi Fi mode...

Страница 44: ...ireless Network Information After connecting to the wireless network you can view the wireless network information such as wireless status link speed security IP address signal strength and so on Procedure 1 Navigate to Settings Device Settings Wi Fi 2 Tap the connected wireless network Disconnecting the Wireless Network Connection Procedure 1 Navigate to Settings Device Settings Wi Fi 2 Tap the c...

Страница 45: ...ports hybrid mode survivability app mode and teams app mode If the phone disconnects with the local MS server you can switch to the survivability app to implement the call features Note The hybrid mode is disabled by default Contact your system administrator to enable it Enabling the Quick Ball Switching to Survivability App Switching to Teams App Survivability App Screens Call Features of Surviva...

Страница 46: ... to open the dialer Directory Displays local contacts you can search for contacts manage local directory groups and contacts History Includes missed placed received and forwarded calls you can view call details and manage the history record Note The phone only supports one SIP account Call Features of Survivability App In survivability app mode you can perform basic call features Note If your phon...

Страница 47: ... Conference For the conference originator Enable DND End a conference call Mute a conference call Hold a conference call Place a new call Invite a new party Split a Conference Call For other conference participants the same as the peer to peer call Manage a participant Mute the participant Remove the participant Split the participant Hold the participant View the detail of participant ...

Страница 48: ...s Terms of Use or Third party Notices to view the details Company Portal Microsoft Intune helps organizations manage access to corporate apps data and resources Company Portal is the app that lets you as an employee of your company securely access those resources Before you can use this app make sure your IT admin has set up your work account and have a subscription to Microsoft Intune Company Por...

Страница 49: ...n Procedure Navigate to Settings Help Sending Feedback If you encounter problems while using the Teams phone please feel free to send feedback to let us know Procedure 1 Navigate to Settings Report an issue 2 Select a desired report type in the Type field 3 Enter the alias your email address 4 Select a desired type of issue and then enter the issue title 5 Tap SEND Maintaining Teams Phones When th...

Страница 50: ... about 6 seconds when the phone is idle Troubleshooting If you are having issues with your phone you can try the troubleshooting options and solutions in the following topics to resolve certain issues Why is the screen blank Why does the phone display Network unavailable Why does the phone display time and date incorrectly How can I obtain the MAC address of a phone when the phone is not powered o...

Страница 51: ...y How can I obtain the MAC address of a phone when the phone is not powered on You can use one of the following ways to obtain the MAC address of a phone You can ask your supplier for a shipping information sheet which includes MAC addresses according to the corresponding PO Purchase Order You can find the MAC address on the label of the carton box You can also find the MAC address from the phone ...

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Yealink T55A Teams, Руководство пользователя

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