For full user guides and video tutorials, visit help.ena.com and select ENA SmartVoice
TRANSFER CALLS
Blind transfer
With a blind transfer, you send a call directly to a recipient without speaking to the
recipient first.
To blind transfer a call:
1. Press the
button or the
Transfer
soft key during an active call. The call
is automatically placed on hold.
2. Enter the number to which you want to transfer the call.
3. Press the
B Transfer
soft key.
Consultative transfer
With a consultative transfer, you speak to the transfer recipient
before sending the caller through.
To complete a consultative transfer:
1. Press the
button or the
Transfer
soft key during
an active call. The call is automatically placed on hold.
2. Place a call to the transfer recipient by entering their number then pressing the
Send
soft key or waiting for the call to complete.
3. When the transfer recipient answers, if they are available to take the call, press
the
Transfer
button or soft key again to complete the transfer.
Direct to voicemail transfer
1. Press the
button the
Transfer
soft key during an active call. The call is
automatically placed on hold.
2. If you are transferring to a four-digit extension, enter *90 followed by the number
to which you want to transfer the call. If you are transferring to a five-digit or
six-digit extension, enter * followed by the number to which you want to transfer
the call.
3. Press the
B Transfer
soft key.
Return to the original caller
At any point before completing a transfer, you may take the original caller off hold
by pressing the blinking line key or the
Resume
soft key.
VOICEMAIL
Set up voicemail
If voicemail is available for your extension, the system will walk you through
your voicemail setup the first time you press the
button.
Check voicemail from your phone
Once you have set up your voicemail, press the
button and follow
the prompts.
MAKE CONFERENCE CALL
The Yealink SIP-T31P features 5-way conferencing. The Yealink SIP-
T31G features 3-way conferencing.
Press the
Conference
soft key during an active call. The active call is
automatically placed on hold.
Enter the number of the party you would like to conference in, and then press the
Send
soft key or wait for the call to complete.
When the second party answers, press the
Conference
soft key again. All parties
are now joined in the conference.
Press the
Split
soft key to split the conference call into two individual calls.
Press the
EndCall
soft key to disconnect all parties.
MUTE AND UNMUTE MICROPHONE
Press the microphone mute button
to mute the microphone during a call.
Press the microphone mute button
again to unmute the
microphone during a call.
Quick Reference Guide: Yealink SIP-T31P & T31G
