Advanced Features
403
linekey.X.label = ACD
After provisioning, an ACD key is available on the phone, and you can tap the ACD key to log into the ACD system.
ACD Configuration
The following table lists the parameters you can use to configure ACD.
Parameter account.X.acd.enable
[1]
<MAC>.cfg
Description It enables or disables the ACD feature.
Permitted
Values
0-Disabled
1-Enabled
Default
0
Parameter account.X.acd.available
[1]
<MAC>.cfg
Description
It enables or disables the phone to display the Available/Avail or Unavailable/Unavail soft key after
the phone logs into the ACD system.
Note: It works only if “account.X.acd.enable” is set to 1 (Enabled).
Permitted
Values
0-Disabled
1-Enabled
Default
0
Parameter account.X.subscribe_acd_expires
[1]
<MAC>.cfg
Description
It configures the period (in seconds) of ACD subscription.
Note: It works only if “account.X.acd.enable” is set to 1 (Enabled).
Permitted
Values
Integer from 120 to 3600
Default
3600
Web UI
Account > Advanced > ACD Subscribe Period(120~3600s)
Parameter features.homescreen_softkey.acd.enable
<y0000000000xx>.cfg
Description
It enables or disables the phone to display the ACD softkeys such as Login or Logout on the idle
screen.
Note: It works only if “account.X.acd.enable” is set to 1 (Enabled).
Permitted
Values
0-Disabled
1-Enabled
Default
1
Supported
Devices
All phones except VP59
Parameter account.X.acd.unavailable_reason_enable
[1]
<MAC>.cfg
Description
It enables or disables the unavailable/away reason code feature.
Note: It works only if “account.X.acd.available" is set to 1 (Enabled).
Permitted
Values
0-Disabled
1-Enabled, the unavailable/away reason of agent state will be displayed on the phone screen (for
example, on lunch, in the bathroom, taking a coffee break or a personal break).
Содержание One Talk CP960
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