Yealink MP58 Скачать руководство пользователя | Manualshive

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| Troubleshooting |

72

Resetting Your Device

You can reset the device to factory settings with the need for entering the Administrator's password.

Procedure

1.

Go to >

Settings

>

Device Settings

>

Debug (Admin only, default password: admin)

.

2.

Tap

Reset to Factory Settings

.

It prompts if you are sure to reset to factory default.

3.

Tap

OK

.

Tip:

You can also long press the pound key (#) and the star key ( * ) for about 6 seconds when

the phone is idle.

Troubleshooting

If you are having issues with your device, you can try the troubleshooting options and solutions in the
following topics to resolve certain issues.

•

Why is the screen blank?

•

Why does the device display “Network unavailable”?

•

Why does the device display time and date incorrectly?

•

How can I obtain the MAC address of a device when the device is not powered on?

•

Why can't I receive calls?

•

Why doesn't my handset work?

•

How can I switch to Skype for Business edition?

•

Checking the IP Address of Device

Why is the screen blank?

• If the device is powered from PoE, ensure you use a PoE-compliant switch or hub.
• Ensure that the device is properly plugged into a functional AC outlet.

Why does the device display “Network unavailable”?

• Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is

not loose.

• Ensure that the switch or hub in your network is operational.

Why does the device display time and date incorrectly?

Check whether your device obtains the time and date from the SNTP server automatically. If the device
fails to connect the SNTP server, contact your system administrator for more information. You can also
configure the time and date manually.

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Содержание MP58

Страница 1: ...Downloaded from ManualsNet com search engine...

Страница 2: ...gning into Microsoft Teams and Locking Your Phone 19 Signing into Your Device 19 Signing into Microsoft Teams on Your Device 20 Signing into Microsoft Teams via Web Sign in 20 Signing out of Your Devi...

Страница 3: ...g the Number 35 Placing Multiple Calls 35 Placing a Call from Call History 35 Redialing a Number 35 Placing a Call from Voicemail 36 Placing an Emergency Call from a Locked Phone 36 Auto Dial for Exte...

Страница 4: ...the Details of Participants 45 Adding Participants to a Conference Call 45 Recording a Meeting 45 Turning on Live Captions 46 Raising Hand 46 Leaving the Conference 46 Using the Teams Meeting Feature...

Страница 5: ...vailable Wireless Network Manually 59 Connecting to the Wireless Network Using WPS 59 Adding a Wireless Network manually 60 Viewing the Wireless Network Information 61 Deactivating the Wi Fi Mode 61 D...

Страница 6: ...ce 71 Viewing Device Status 71 Resetting Your Device 72 Troubleshooting 72 Why is the screen blank 72 Why does the device display Network unavailable 72 Why does the device display time and date incor...

Страница 7: ...iled information about setting up your network and configuring features Regulatory Notice This guide provides information for all regulatory and safety guidance Getting Started This chapter aims to ma...

Страница 8: ...io during calls and conferences The LED indicator glows red when the mute feature is activated 5 REDIAL Key Redials a dialed number 6 Speakerphone Key Enables you to place and receive calls using the...

Страница 9: ...ected MP56 Hardware The following figure displays the hardware features on the MP56 phones The table lists each feature numbered in the figure No Name Description 1 Power Indicator LED Indicates phone...

Страница 10: ...bers letters and special characters 12 Speaker Provides audio output during hands free 13 Reversible Tab Secures the handset in the handset cradle when the phone is mounted vertically MP58 MP58 WH Har...

Страница 11: ...able you to enter numbers letters and special characters 10 HEADSET Key Enables you to place and receive calls through a headset The LED indicator glows green when the headset is activated 11 MUTE Key...

Страница 12: ...eature 4 Microphone Provides audio input during calling 5 Speaker Provides audio output during calling 6 Volume Control Keys Adjust the volume of the handset and the phone 7 Charging Contacts Place th...

Страница 13: ...e for 1s The handset is connected to the phone Fast flashing red Receives a call and the handset is not on the phone handset cradle Slowly flashing red The handset s battery is low Solid red The hands...

Страница 14: ...ll from the history entry or view the favorites information from the Calls screen NO Name Description 1 FAVORITES RECENT FAVORITES Displays favorite contacts RECENT Displays recent calls 2 Tap to retr...

Страница 15: ...eting list Displays all the scheduled on the Teams phone from Teams client or Outlook 2 Tap to join the corresponding scheduled meeting 3 Tap to schedule a meeting 4 Meeting details Tap the correspond...

Страница 16: ...voicemail list 2 Tap to play the voicemail 3 Tap to change the playback speed of the voicemail 4 Operation options Tap to view information of contact Tap to call the contact Tap to delete the voicema...

Страница 17: ...details Tap the corresponding contact to view the contact details Entering Data and Editing Fields Using the On screen Keyboard Using the On screen Dial Pad Using the Phone Keypad Using the On screen...

Страница 18: ...to switch between the uppercase input mode and lower case 5 Input Modes Tap to switch among input modes character number letter 6 Special Characters Tap to enter the corresponding character 7 Space Ke...

Страница 19: ...ure when necessary Signing into Your Device Signing out of Your Device Phone Lock Using a Teams Phone as a Common Area Phone Signing into a Teams Phone as a Guest User Signing into Your Device You can...

Страница 20: ...gn in You will be connected to the Company Portal automatically 2 Enter your user credentials 3 After the device signs in successfully tap Got it Signing into Microsoft Teams via Web Sign in Procedure...

Страница 21: ...gs feature Procedure 1 Go to Settings Sign out 2 Select OK Phone Lock When the phone is not used you can enable the phone lock to prevent unauthorized users from viewing or modifying phone information...

Страница 22: ...s Phone Lock 2 Enable Lock Enable 3 Enter the lock PIN in the New PIN field 4 Enter the lock PIN again in the Confirm PIN field You can use your lock PIN to unlock your phone 5 Save the change Setting...

Страница 23: ...ne Lock 2 Enter the unlock PIN and tap Unlock 3 Disable Lock Enable Using a Teams Phone as a Common Area Phone Your phone can be set as a Common Area Phone CAP Instead of being located in someone s of...

Страница 24: ...Teams and Locking Your Phone 24 Signing into a CAP Meeting Account Procedure 1 Tap Sign in You will be connected to the Company Portal automatically 2 Enter your user credentials Downloaded from Manua...

Страница 25: ...signing into the CAP account the screen is displayed as below After signing into the Meeting account the screen is displayed as below Signing out of a Common Area Phone Procedure 1 Go to Settings Dev...

Страница 26: ...ng out of the Guest User You can sign out of the guest user after you use the phone Procedure 1 Go to Stop hot desking The phone prompts you whether to stop hot desking 2 Tap END The guest user is sig...

Страница 27: ...us to be available from any other status by tapping Reset status Contacts Managing Contact Groups Managing Contacts Managing Contact Groups View All Contact Groups Creating New Groups Editing Contact...

Страница 28: ...People screen tap 2 Tap 3 Name your group 4 Select CREATE Editing Contact Group Name Procedure 1 From the People screen select Edit group 2 Select a group to edit and rename your group 3 Save the chan...

Страница 29: ...dure 1 From the People screen tap 2 Tap 3 Enter the search criteria 4 Tap the desired contact and select a group 5 Save the change The contact appears in the selected group Adding Contacts to a Specif...

Страница 30: ...d from the selected group Favorites By default all favorite contacts from the Teams desktop client are marked as favorite contacts on the phone You can add favorites or remove favorites Adding Favorit...

Страница 31: ...ee and share all of your calls Teams phones provide the ability to setup and manage delegates Adding a Delegate from Settings Forwarding All Incoming Calls to Delegates Forwarding Incoming Calls to De...

Страница 32: ...ncoming Calls to Delegates if Unanswered You can configure the forwarded destination if the incoming call is not answered Procedure 1 Go to Settings Calling If unanswered 2 Tap My delegates Synchroniz...

Страница 33: ...boss About this task Boss s Call Status Delegates can see and monitor boss call status on the delegate s phone About this task In the example below the icon on the Boss tile shows the delegate that th...

Страница 34: ...s You can select the desired mode before placing a call or you can alternate among Speakerphone headset and handset modes during a call You can switch the audio output modes of a phone Switching to ha...

Страница 35: ...new call Only one active call the call that has audio associated with it can be in progress at any time Procedure 1 During a call tap to return to the Calls screen 2 Tap on the Calls screen or tap to...

Страница 36: ...ormalization rules to enable extension dialing in Teams Teams phones will auto dial in 3 seconds after an approved extension is dialed by the user using the dial pad Answering Calls When you receive a...

Страница 37: ...her party cannot hear you Procedure 1 During a call press the mute key on the phone or tap on the touch screen The mute key glows red 2 To unmute audio press the mute key on the phone or tap on the to...

Страница 38: ...ng the speakerphone press the Speakerphone key Transferring Calls You can transfer a call to another party using the blind transfer or consultative transfer method Performing a Blind Transfer Performi...

Страница 39: ...or Number Forwarding All Incoming Calls to Delegates Forwarding Calls to Voicemail You can forward all incoming calls to your voicemail Procedure 1 Go to Settings Calling 2 Enable Call forwarding 3 T...

Страница 40: ...all park and retrieve feature allows a user to place a call on hold in the Teams service in the cloud When a call is parked the service generates a unique code for call retrieval The user who parked t...

Страница 41: ...will hear music while they are placed on hold and waiting and the call in the queue will ring all call agents at the same time by default After a call agent accepts the call other agents phones stop...

Страница 42: ...anywhere on the phone Conference Calls This chapter provides basic operating instructions about initiating and managing a conference call Meet Now Initiating a Conference by Calling Multiple Contacts...

Страница 43: ...on the touch screen 3 Enter the participant account information to search and then add members 4 Tap to initiate a conference Initiating a Conference Call from Call History Procedure 1 Tap Calls RECEN...

Страница 44: ...Tap Mute all All other participants in the conference call are muted Muting Individual Conference Participants Everyone can mute any other conference participants in the conference call Procedure 1 D...

Страница 45: ...ist Procedure 1 During the conference call tap All participants are displayed in the participants list 2 Tap the desired participant and then select View profile Adding Participants to a Conference Ca...

Страница 46: ...onnected Using the Teams Meeting Feature Teams meetings are a great way to come together with your colleagues and clients both inside and outside of your organization You can join a Teams meeting as l...

Страница 47: ...5 Optional Enter the description of the meeting 6 Tap to set up the meeting Viewing the Meeting Details You can view details of scheduled meetings such as the conference dial in number and conference...

Страница 48: ...e Scheduled Meeting If you are the organizer you can cancel the scheduled meetings Procedure 1 From the Calendar screen tap the desired meeting 2 Tap Cancel occurrence at the bottom It prompts if you...

Страница 49: ...d in your voicemail After reading the voicemail you can delete it Listening to the Voicemail Deleting Voicemail Messages Viewing the Details of the Contacts Related tasks Signing into Microsoft Teams...

Страница 50: ...etting the Language Time and Date Display Screen Savers Changing the Screen Backlight Brightness and Time Bluetooth Better Together over Bluetooth BToB Accessibility Features Setting Ringtones Using t...

Страница 51: ...prompts if you are sure to change the language 3 Tap OK Note If your phone is set as a common area phone go to Settings Device Settings Language Admin only default password admin to set the language T...

Страница 52: ...time format from the Time Format field Screen Savers The screen saver automatically starts each time your device is idle for a certain amount of time You can stop the screen saver at any time by pres...

Страница 53: ...erface as the screen saver and display these pictures alternately 4 Tap OK Note If your phone is set as a common area phone go to Settings Device Settings Display Admin only default password admin Scr...

Страница 54: ...h feature Before you begin Make sure the Bluetooth USB Dongle BT41 is connected to the T56A phone Procedure 1 Go to Settings Device Settings Bluetooth 2 Turn on Bluetooth Pairing and Connecting the Bl...

Страница 55: ...Long tap the paired device and then select Details 3 Enter the desired name in the Rename field 4 Tap OK Disconnecting the Bluetooth Device You can disconnect the Bluetooth device from your device Af...

Страница 56: ...BToB Meeting Pairing the Device with PC Before you begin Make sure the Bluetooth is enabled on the phone enabled by default Procedure 1 Sign in on Microsoft Teams client installed on laptop or PC 2 E...

Страница 57: ...lated information Operating Calls Accessibility Features The device includes a number of features to accommodate vision impaired users Large Text High Contrast Mode Color Correction Screen Reader Larg...

Страница 58: ...for incoming calls forwarded calls and delegated calls Procedure 1 Go to Settings Calling 2 Select a desired ringtone from an available list of ringtone options Wireless Network The Teams device suppo...

Страница 59: ...Available Wireless Network Manually Before you begin Get the password of the wireless network from your system administrator Make sure that the Wi Fi mode is activated Procedure 1 Go to Settings Devi...

Страница 60: ...setup has completed successfully the touch screen will prompt connect successfully Connecting to the Wireless Network Using PIN Before you begin Make sure that the Wi Fi mode is activated Procedure 1...

Страница 61: ...necting to the wireless network you can view the wireless network information such as wireless status link speed security IP address signal strength and so on Procedure 1 Go to Settings Device Setting...

Страница 62: ...alls by your headset For more information on how to connect EHS40 see the EHS40 User Guide on Yealink Technical Support page For more information on how to use your headset refer to the related docume...

Страница 63: ...y call the contact by pressing the corresponding EXP key You can also view your Teams contacts presence from your expansion module Procedure 1 Connect the expansion module to the phone use a USB cable...

Страница 64: ...ur system administrator to enable it Enabling the Quick Ball Switching to Survivability App Switching to Teams App Survivability App Screens Call Features of Survivability App Enabling the Quick Ball...

Страница 65: ...count Directory Displays local contacts you can search for contacts manage local directory groups and contacts History Includes missed placed received and forwarded calls you can view call details and...

Страница 66: ...ch as All Sales or HR You can set a line key as Paging key or Paging List key on the phone which allows you to send announcements to the phones with pre configured multicast address es on specific cha...

Страница 67: ...24 5 6 20 10008 in the Value field 7 Enter the desired channel between 0 and 30 in the Channel field 8 Save the change Sending a Paging by a Paging Key You can send a paging by using the Paging key wh...

Страница 68: ...a Paging Group Procedure 1 Go to Settings Device Settings Paging List 2 Select the desired paging group The default tag is Empty if it is not configured before 3 Enter the multicast IP address and por...

Страница 69: ...ging List Key You can send a paging by using the Paging List key when the phone is idle Procedure 1 Switch to survivability App 2 Tap the Paging List key when the phone is idle Tap the desired paging...

Страница 70: ...etails of Privacy Cookies Microsoft Software License Terms and Third party Notices Procedure Go to Settings About You can select Privacy Cookies Terms of Use or Third Party Software Notices and Inform...

Страница 71: ...our email address 4 Select a desired type of issue and then enter the issue title 5 Tap SEND Maintaining Teams Devices When the device cannot be operated properly you can investigate or troubleshoot i...

Страница 72: ...he MAC address of a device when the device is not powered on Why can t I receive calls Why doesn t my handset work How can I switch to Skype for Business edition Checking the IP Address of Device Why...

Страница 73: ...is logged in Check whether your status is DND mode if it is you should reset status Check whether the call forward is enabled on the phone Why doesn t my handset work Note It is not available to the...

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