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1-866-902-9690
TROUBLESHOOTING
Fault/Malfunction
Cause(s)
Solution(s)
Mower not starting.
1. Battery charge is low.
2. Charger is connected to mower.
3. Start key not installed or in the
OFF position.
4. Poor battery cable connections.
5. Battery overheat
1. Charge the battery.
2. Disconnect charger from mower.
3. Install start key and turn to ON
position.
4. Check/clean all battery
connections.
5. Let the mower cool down for a
while.
Mower won’t move.
1. Start key not installed or is in
OFF position.
2. Parking pedal is set.
3. Direction control switch is in
neutral (N).
4. Brake is depressed and/or
accelerator pedal is not pressed.
5. Charger is connected to mower.
1. Install start key and turn to ON
position.
2. Release parking pedal.
3. Place direction control switch
in desired direction (forward or
reverse).
4. Release the brake pedal and
press the accelerator.
5. Disconnect charger from mower.
Mower cutting grass unevenly.
1. Wet grass clippings sticking to
the underside of the deck.
2. Grass is too high.
3. Worn, bent, loose, or dull blade.
4. Mowing speed is too fast.
5. Unlevel deck
6. Tire pressure uneven or low.
1. Remove grass from deck, allow
grass to dry before mowing.
2. Mow once at a high cutting
height, then mow again at the
desired height.
3. Replace blade.
4. Mow at a slower speed.
5. Adjust the deck level
6. Check and adjust tire pressure.
Mower vibrating at higher
speed.
1. Blade is unbalanced, loose, or
excessively or unevenly worn.
2. Bent motor shaft.
1. Replace the blade.
2. Turn off the mower and remove
start key. Inspect for damage.
Have repaired by an authorized
service center before restarting.
Poor grass discharge.
1. Side discharge chute or opening
is plugged.
2. Grass is wet.
3. Mowing speed is too fast.
4. Grass is too high.
1. Clean side discharge chute and/
or opening.
2. Allow grass to dry before
mowing.
3. Mow at a slower speed.
4. Mow once at a high cutting
height, then mow again at the
desired height.
Motor stops while cutting.
1. Cutting height set too low.
2. Battery charge is low.
1. Raise the cutting height.
2. Charge the battery.
Blades do not rotate.
1. Battery charge is low.
2. Blade engage knob is down.
3. Operator is not fully seated.
4. Build-up of debris under mower.
1. Charge the battery.
2. Raise blade engage knob.
3. Sit down fully on the seat.
4. Clean underside of mower
housing.
Blades do not rotate while
moving in reverse.
1. Reverse mode option is off.
2. Blade engage knob is down.
1. Press reverse mode button to
activate.
2. Raise blade engage knob.
Mower won’t reach full speed. 1. Battery charge is low.
1. Charge the battery.
