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Part 4
Warranty
The main parts of the warranty provisions
Yameebike.com
Yameebike.com
1.If there is something wrong with my electric bike, who I
should go for help?
Yamee: Take a video or some pictures, bring the order detail
information of the bicycle, and then contact customer service
directly asap.
2.If my electric bike is broken, can I get a warranty?
Yamee: Yes, you can absolutely get a warranty, but different parts
have different warranty periods, please look up the table below for
details.
3.Can I modify the electric bike?
Yamee: Yes, you can. But we don`t provide modification service and
once you modify your bike, we will not provide warranty service.
4.What is the shipping date?
Yamee: Generally, we ship within 1-2 working days after you place
an order. If this time is exceeded, please contact our customer
service.
5. Refund matters
Yamee: If you request for a refund, please contact us and provide
relevant information. If the refund is due to damage, please provide
relevant videos or pictures. If not, please explain the reason for the
Q&A
Component
Warranty
period
Performance failure
Remark
Depreciation
rate /day
·
Natural sealing off.
·
Fracture key parts crack.
·
Fork fracture.
Depreciation rate /day.
Motor
·
Internal gear break.
·
Bearing broken.
·
The wheel hub shell cracking.
·
Coil burned.
·
Magnets off.
·
Clamping stagnation or have
serious noise, not the normal
operation.
Except human destroy.
Charger
Not be charged.
Disassemble personally
will not be replaced.
Controller
·
Short circuit or open circuit.
·
Burnout.
·
Coaster related protection
function failure.
Disassemble personally
will not be replaced.
Battery
Not working.
Disassemble personally
will not be replaced.
Display
Not working, no display.
Disassemble personally
will not be replaced.
Frame
Rust, Damage.
Disassemble personally
will not be replaced.
After Sale
&
Warranty
2year
2year
2year
2year
2year
2year
2year
