Consumer information
10-9
10
WARRANTY QUESTIONS AND ANSWERS
What costs are my responsibility during the warranty period?
The customer’s responsibility includes all costs of normal maintenance services,
non-warranty repairs, accident and collision damages, and oil, oil filters, air filters,
spark plugs, and brake shoes.
What are some examples of “abnormal” strain, neglect, or abuse?
These terms are general and overlap each other in areas. Specific examples
include: Running the machine out of oil, sustained high rpm, full-throttle, operating
the machine with a broken or damaged part which causes another part to fail,
damage or failure due to improper or careless transportation and/or tie-down. If
you have any specific questions on operation or maintenance, please contact your
dealer for advice.
Does the warranty cover incidental costs such as towing or transportation due to
a failure?
No. The warranty is limited to repair of the machine itself.
May I perform any or all of the recommended maintenance shown in the Owner’s
Manual instead of having the dealer do them?
Yes, if you are a qualified mechanic and follow the procedures specified in the
Owner’s and Service Manual. We do recommend, however, that items requiring
special tools or equipment be done by a Yamaha motorcycle dealer.
Will the warranty be void or cancelled if I do not operate or maintain my new
motorcycle exactly as specified in the Owner’s Manual?
No. The warranty on a new motorcycle cannot be “voided” or “cancelled.”
However,
if a particular failure is caused by operation or maintenance other than as
described in the Owner’s Manual, that failure may not be covered under
warranty.
What responsibility does my dealer have under this warranty?
Each Yamaha motorcycle dealer is expected to:
Completely set up every new machine before sale.
Explain the operation, maintenance, and warranty requirements to your
satisfaction at the time of sale, and upon your request at any later date.
Each Yamaha motorcycle dealer is held responsible for his setup, service and
warranty repair work.
Is the warranty transferable to second owners?
Yes. The remainder of the existing warranty can be transferred upon request. The
unit has to be inspected and re-registered by an authorized Yamaha motorcycle
dealer for the policy to remain effective.
CUSTOMER SERVICE
If your machine requires warranty service, you must take it to any authorized Yamaha
motorcycle dealer within the continental United States. Be sure to bring your warranty
registration card or other valid proof of the original date of purchase. If a question or
problem arises regarding the warranty, first contact the owner of the dealership. Since
all warranty matters are handled at the dealer level, this person is in the best position to
help you. IF you are still not satisfied and require additional assistance, please write to:
YAMAHA MOTOR CORPORATION, U.S.A.
CUSTOMER RELATIONS DEPARTMENT
P.O. Box 6555
Cypress, California 90630
When contacting Yamaha Motor Corporation, U.S.A., don’t forget to include any
important information such as names, addresses, model, VIN (vehicle identification
number), dates, and receipts.
CHANGE OF ADDRESS
The federal government requires each manufacturer of a motor vehicle to maintain a
complete, up-to-date list of all first purchasers against the possibility of a safety-
related defect and recall. This list is compiled from the purchase registrations sent to
Yamaha Motor Corporation, U.S.A. by the selling dealer at the time of your purchase.
If you should move after you have purchased your new motorcycle, please advise us
of your new address by sending a postcard listing your motorcycle model name, VIN
number, dealer number (or dealer’s name) as it is shown on your warranty card, your
name and new mailing address. Mail to:
YAMAHA MOTOR CORPORATION, U.S.A.
1270 Chastain Road
Kennesaw, GA 30144
Attention: Warranty Department
This will ensure that Yamaha Motor Corporation, U.S.A. has an up-to-date registration
record in accordance with federal law.
Q.
A.
Q.
A.
Q.
A.
Q.
A.
Q.
A.
Q.
A.
1.
2.
3.
Q.
A.
UB5C10E0.book Page 9 Tuesday, April 3, 2018 10:03 AM
