En
80
Video
TV sound is not output from the unit.
(When using HDMI Control function) The setting of “TV Audio Input” to
match operations carried out on TV is not set.
Select the appropriate audio input jack in “TV Audio Input” on the “Setup”
menu.
(When using the Audio Return Channel function) The Audio Return
Channel function is not working.
Set “ARC” in the “Setup” menu to “On” (p.70). Or, the Audio Return Channel
function is activated on the TV.
The TV is not ARC-compatible and connected to the unit only with an
HDMI cable.
Connect an optical cable to AV4 (p.18, 19), or other cables and set the
appropriate input source with “TV Audio Input” (p.70).
Sound is output from the TV.
Set “HDMI Control” (p.69) or “Audio Output” (p.70) correctly to output sound
from the unit.
Only the front speakers output sound
during multi-channel playback.
The playback device is set to output only 2 channel sound (such as
PCM).
Set the audio output settings on the playback device.
Noise/hum noise is heard.
The unit is too close to other digital or radio frequency equipment
(including iPhone).
Move the unit further away from such equipment.
The cable between the unit and the external device may be
malfunctioning.
Make sure that all speaker cables between the unit and speakers are
connected properly. If no problem, replace the cables.
Noise is heard when a DTS-CD is being
played back.
(When only noise is output) The playback device is connected by
analog connection.
Connect the playback device to the unit by a digital connection (optical or
coaxial connection). If you still have a problem, the playback device may have
a problem.
The sound is distorted.
The devices connected to the output jacks of the unit are not turned on. Turn on all devices connected to the unit.
The songs from the USB storage device
are played back intermittently.
The transfer rate of the USB storage device is too slow.
Try another USB storage device.
Problem
Cause
Remedy
No picture.
An appropriate input source is not selected on the unit.
Select an appropriate input source (video device) using the input selection
keys.
An appropriate video input is not selected on the TV.
Select an appropriate input on the TV.
The video signal output from the unit is not supported by a monitor
connected to the unit.
(In case of HDMI signal) Set the playback device to output video signal that
has a resolution supported by the unit. If the playback device cannot be set,
use other video jacks to connect the device.
The cable between the unit, the TV and the video devices may be
malfunctioning.
Make sure that all cables are connected properly. If no problem, replace the
cables.
No picture from the video device
connected with an HDMI cable.
A video signal (resolution) that the unit does not support is being input.
You can confirm the video signal (resolution) currently being input in “Signal
Info” in the “Option” menu (p.58). For detail on video signals which the unit
supports, refer to “Information on HDMI” (p.87).
The connected HDMI device does not support high-bandwidth digital
copyright protection (HDCP).
Display “Signal Info” in the “Option” menu to confirm the video signal
(resolution) currently input (p.58).
The number of devices is over the limit.
Disconnect some of the HDMI devices.
Problem
Cause
Remedy
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