Problems with the audio
No sound
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A different input is selected.
Use the input source selection key to select the correct input. For more details, refer to the following.
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“Selecting an input source” (p.51)
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The product is receiving an input signal that it cannot play.
This product cannot play some digital audio formats. Make sure the signal is in a format that this product
can play. See the following for the supported file formats, HDMI audio formats, and supported codec
formats.
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“Supported file formats on this product (network)” (p.137)
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A cable connecting this product and an audio device is damaged.
If you check the connections and they seem fine, replace the cable with a different one.
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The output speakers are not set correctly.
Press the SP A/B key to turn on the speaker output corresponding to the jacks that the speaker is
connected to. For more details, refer to the following.
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“Selecting the output speakers” (p.50)
If using an external amp, check its connections and power.
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The audio is muted.
Press the MUTE key to cancel muting.
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Headphones are plugged into the PHONES jack.
Unplug the headphones.
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This product was put into Standby by the Auto Power Standby function.
Set “Auto Power Stdby” to “Off” from the Setup menu. For more details, refer to the following.
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“Configuring auto power standby” (p.105)
Volume cannot be increased
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The maximum volume is set too low.
Adjust the maximum with “Max Volume” on the Setup menu. For more details, refer to the following.
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“Configuring the volume” (p.104)
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The power of the external device connected to the output jacks of this product is OFF.
Turn all corresponding devices ON.
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The volume interlocks between each device and this product have not been configured for
Bluetooth/AirPlay playback from a Bluetooth device or AirPlay device.
Configure the volume interlocks of each device via “Volume Interlock” on the Option menu. For more
details, refer to the following.
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“Setting volume interlock with this product when playing an AirPlay/Bluetooth device” (p.83)
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LOUDNESS is set too low.
First, lower the volume with VOLUME, then return LOUDNESS to the FLAT position and readjust the
volume.
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TROUBLESHOOTING > If you think there is a problem
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