En
35
APPENDIX
Eng
lis
h
Network
Problem
Cause
Remedy
See
page
The network feature does
not function.
The network parameters (IP address) have not
been obtained properly.
Enable the DHCP server function on your router
and set “DHCP” to “On” on the unit. If you want to
configure the network parameters manually,
check that you are using an IP address which is not
used by other network devices in your network.
Unable to connect to
wireless router (access
point).
The wireless router’s MAC address filter is enabled. A connection cannot be established if the wireless
router’s MAC address filter is enabled. Change the
wireless router (access point) settings and try
connecting again.
—
Playback stops
unexpectedly and files
cannot be played
continuously.
The folder contains some files that cannot be
played via the unit.
Delete or move files (including video or hidden
files) that cannot be played via the unit from the
folder.
—
The unit does not detect the
PC.
The media sharing setting is not correct.
Configure the sharing setting and select the unit
as a device to which music contents are shared.
—
Some security software installed on your PC is
blocking the access of the unit to your PC.
Check the settings of security software installed on
your PC.
—
The unit and PC are not in the same network.
Check the network connections and your router
settings, and then connect the unit and the PC to
the same network.
—
The files in the PC cannot be
viewed or played back.
The files are not supported by the unit or the
media server.
Use the file format supported by both the unit and
the media server.
The Internet radio cannot be
played.
The selected Internet radio station is currently not
available.
There may be a network problem at the radio
station, or the service may have been stopped. Try
the station later or select another station.
—
The selected Internet radio station is currently
broadcasting silence.
Some Internet radio stations broadcast silence at
certain of times of the day. Try the station later or
select another station.
—
Access to the network is restricted by the firewall
settings of your network devices (such as the
router).
Check the firewall settings of your network
devices. The Internet radio can be played only
when it passes through the port designated by
each radio station. The port number varies
depending on the radio station.
—
The dedicated apps for
mobile device does not
detect the unit.
The unit and mobile device are not in the same
network.
Check the network connections and your router
settings, and then connect the unit and mobile
device to the same network.
—
Firmware update via the
network fails.
It may not be possible depending on the condition
of the network.
Check that this unit is connected to the network,
and try again a few minutes after.
The iPod does not recognize
the unit when using AirPlay.
The unit is connected to a multiple SSID router.
Access to the unit might be restricted by the
network separation function on the router.
Connect the iPod to the SSID which can access the
unit.
—
The unit cannot connect to
the Internet via a wireless
router (access point).
The wireless router (access point) is turned off.
Turn on the wireless router (access point).
—
The unit and the wireless router (access point) are
too far apart.
Place the unit and the wireless router (access
point) closer to each other.
—
There is an obstacle between the unit and the
wireless router (access point).
Move the unit and the wireless router (access
point) in a location where there are no obstacles
between them.
—
Wireless network is not
found.
There is a device (microwave oven, wireless LAN,
etc.) outputs signals in the 2.4 GHz frequency band
nearby.
Move this unit away from the device that is
emitting radio frequency signals.
—
Access to the network is restricted by the firewall
settings of the wireless router (access point).
Check the firewall setting of the wireless router
(access point).
—
