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No sound from the TV (when HDMI Control is used).
The TV is set to output audio from the TV speakers.
Change the audio output setting on your TV so that the TV audio is output from the
speakers connected to the unit.
A TV that does not support ARC is connected to the unit only with an
HDMI cable.
Use a digital optical cable to make an audio connection (p.41).
(If the TV is connected to the unit with an audio cable)
The TV audio input setting does not match the actual connection.
Use “TV Audio Input” in the “Setup” menu to select the correct audio input jack (p.151).
(If you are trying to use ARC)
ARC is disabled on the unit or TV.
Set “ARC” in the “Setup” menu to “On” (p.151). Also, enable ARC on the TV.
No sound from the Zone2 TV (connected to the unit
with HDMI).
The audio output from the HDMI OUT 2 (ZONE OUT) jack is disabled.
Set “Zone2 - Audio Output” in the “Setup” menu to “On” (p.157).
Only the front speakers work on multichannel audio.
The playback device is set to output 2-channel audio (such as PCM) only.
To check it, use “Audio Signal” in the “Information” menu (p.162). If necessary, change
the digital audio output setting on the playback device.
Noise/hum is heard.
The unit is too close to another digital or radio frequency device.
Move the unit further away from the device.
The cable connecting the unit and playback device is defective.
If there is no problem with the connection, replace with another cable.
The sound is distorted.
The volume of the unit is too high.
Turn down the volume. If “ECO Mode” in the “Setup” menu is set to “On”, set it to “Off”
(p.161).
A device connected to the unit’s output jacks is not turned on.
Turn on all devices connected to the unit’s output jacks.
The sound is interrupted.
If the HDMI OUT 2 (ZONE OUT) jack is assigned to Zone2 or Zone4, HDMI
audio output may be interrupted during some zone operations due to
internal circuitry switching.
For details, see “Connecting an HDMI-compatible device to play back videos/audio”
(p.114).
Problem
Cause
Remedy