If within 14 days of accepting your order we discover that all of the goods are unavailable you will have
the option of cancelling your order with a full refund or waiting until the items are back in stock. If within
7 days of accepting your order we discover that some but not all of the goods are unavailable, we will
contact you and offer you the option of cancelling the whole order or amending your order to a
substitute alternative. If you do not choose a substitute alternative within 14 days, the unavailable item
will be removed from your order and we will deliver the available goods. If any payment has been made
by you, you will be credited back to your original payment method.
The price of an item includes standard 3-5 working day delivery, we reserve the right to charge for next
day or named day delivery at the same rate as our preferred courier.
3. Payment
: Payment can be made by any of the options described on our website. If payment fails your
order will be cancelled. There will be no delivery until cleared funds have been received.
4. Delivery
: Delivery will be made to the address specified when you completed your order. If you refuse
the delivery of your order for reasons under the Distance Selling Regulations or you fail to take delivery
because you have cancelled your contract under the Distance Selling Regulations, Intelligent Devices
Limited will refund or re-credit you within 30 days for the sum that has been paid by you for the goods.
By exercising your right to cancel you are required to return the goods to Intelligent Devices Limited.
If you fail to return the goods to Intelligent Devices Limited we reserve the right to deduct any costs
incurred by retrieving the goods from you. Every effort will be made to deliver the goods as soon as
possible after your order has been accepted. Intelligent Devices Limited will now however be liable for
any loss or damage suffered by you through reasonable or unavoidable delay. Upon receipt of your order
you will be asked to sign for the goods received. If the package does not appear to be in good condition
then please refuse the delivery. If you are unable to check the contents of your delivery please sign for
the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter.
Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by
leaving in a safe place with a neighbour). When an item has been delivered the risk of damage or loss of
the item passes to you.
5. Your right of cancellation
: You have the right to cancel your contract with Intelligent Devices Limited
at any time up to 10 days after you receive the goods, in line with the Distance Selling Regulations. To
cancel your contract in this time frame you must notify us in writing. Should you wish to cancel your
contract after the goods have been delivered to you, you will be responsible for returning the goods to
Intelligent Devices Limited at your own cost. You will be credited for the goods within 30 days of notifying
Intelligent Devices Limited of the cancellation.
6. Refund policy
: If you are eligible for a refund, we will refund you back to the payment method you
used when you originally paid for your order. Please note that it is your responsibility to notify us of any
changes to your card details, i.e. you no longer have that account. Refunds can take up to 30 days to
process.
7. Warranty
: All new goods supplied by Intelligent Devices Limited have a 12 month warranty period
from the date the goods were delivered (unless otherwise stated). This warranty does not affect your
statutory rights as a consumer, if new goods develop a defect during that 12 month warranty period
please contact us and we will advise of the returns and replacement procedure. Please note that the
warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage,
accident, negligence by you or any third party, use otherwise than in accordance with its intended use,