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FAQ
FAQ (Frequently Asked Questions)
Q
A
How many minutes
should I use it per
day?
Rollers (without EMS & Micro-Current):
1 minute per area, up to 3 times per day.
EMS: 10 minutes per area. Up to 30 minutes for
the entire body per day, 2-3 times per week.
(10 minutes total for both right and left upper
arms, both thighs, or both calves). *Use
depending upon your particular skin condition.
Can I use it in
saunas or bedrock
baths?
No, never use this device in saunas or bedrock
baths as this will cause burns due to it being
heated in a high temperature environment.
Can I use EMS
outside of the bath
or shower?
Yes, but if your skin is dry there are cases
where you might not feel the EMS stimulation. If
you feel the EMS is weak, wet your skin with
water or use a skincare product to moisturize
the skin before use.
Should I press hard
when using the
rollers?
●
Pressing too hard may damage your skin.
Gently glide over the skin especially when
rolling over the face.
●
Glide the rollers with a pressure that feels
comfortable to you.
Can I use it in the
bath?
●
Yes, this device is waterproof and can be
used in the shower or bath, but do not leave it
submerged under water.
●
In some cases, the pinching action of the
rollers will be weak if the skin is wet. In this
case, press the rollers as needed to get
sufficient treatment.
●
Avoid use in hot springs or baths having bath
salts as this may cause a malfunction or
corrosion due to added minerals in the water.
I have sensitive skin.
Is it OK for me to
use it?
●
Test your sensitivity first by applying over a
discreet area such as the upper arm and see if
your skin condition changes.
●
If you experience any adverse skin reaction,
discontinue use.
Troubleshooting
Symptom
Possible Cause
Solution
EMS is too strong
EMS is too weak
Cannot feel EMS
Cannot feel
Micro-Current
Your skin is dry
You are using Body
Mode on your face
You are using Face
Mode on your body
Be sure both rollers
are in skin contact
Both rollers are not
in contact with skin
You are using the
device under water
You have pressed
the Power / Mode
button during use
Make sure you have
selected the correct
Mode setting (p.16)
Moisturize your skin
with water or
skincare products
Do not press the
Power / Mode button
during use
The battery is not
charged
Charge the battery
(p.11)
Both rollers are not
in contact with skin
Micro-Current
normally cannot be
felt
Be sure both rollers
are in skin contact
EMS level too high
Lower EMS level
EMS level too low
Increase EMS level
Use the device
outside of the water
(EMS is weaker
under water) or set
the level higher
when using in water
