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Support information
When the problem occurs with the printer, please refer to the following troubleshooting
instructions. If the problem persists, please contact the Customer Service Center.
Problem code and handling
When a problem occurs with the printer, the service code will be displayed on the printer screen
or the software interface. Please refer to this service code description form for preliminary
testing.
Service code
Symptom
Troubleshooting
0 0 1 0
Print bed heating timeout
Reboot the printer.
Contact the service center for help.
0 0 1 1
Extruder module heating timeout
Check the flexible flat cable and reboot.
Contact the service center for help.
0 0 1 3
Print bed heater out of control
Contact the service center for help.
0 0 1 4
Extruder module heater out of control Check the flexible flat cable and reboot.
0 0 1 6
Warm fan heating timeout
Reinstall the extruder.
Contact the service center for help.
0 0 1 7
Warm fan heater out of control
Reinstall the extruder.
Contact the service center for help.
0 0 3 0
X-axis go home failed
Check the cable of the motor and the sensor, and check
the position of the sensor.
If the problem persists, please contact customer service.
0 0 3 1
Y-axis go home failed
Check the cable of the motor and the sensor, and check
the position of the sensor.
If the problem persists, please contact customer service.
0 0 3 2
Z-axis go home failed
Check the cable of the motor and the sensor, and check
the position of the sensor.
If the problem persists, please contact customer service.
0 0 5 2
Extruder module type error
Unable to detect extruder module
Reinstall /replace the extruder.
Please reinstall the extruder and reconnect the flat cable,
then restart the printer.
0 0 5 4
Nozzle type mismatched
Please turn off the printer, replace it with a compatible
extruder module, and reboot the printer.
Maintenance and Service
Keep original packaging material in the event of sending your unit back for repair during the
warranty period. If other packing materials are used instead, the printer may be damaged during
the transportation process.. In such situation, the XYZprinting the right to charge repair fee.
