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– Original Instructions
39
A43
Sensor 1 and sensor 2
alarm
Missing pressure sensor (not
present in ACT mode)
Check the condition of the connection
cables of both sensors
8.2 Error codes
Table 16: Error codes
Code Description
Cause
Solution
E01
Internal
communication
error
Internal communication lost
Stop the pump for 5 minutes and then restart it
again; if the problem continues, contact Xylem or
the Authorised Distributor
E02
Motor overload
error
High motor current
Current absorbed by the
motor too high
Stop the pump for 5 minutes and then restart it
again; if the problem continues, contact Xylem or
the Authorised Distributor
E03
DC-bus overvoltage
error
DC-bus overvoltage
External conditions cause the
operation of the pump from
generator
Check:
the system configuration
the position and integrity of the check valve or
the flap valve
E04
Rotor blocked
Motor stall
Loss of rotor synchronism or
rotor blocked by external
materials
Check that there are no foreign bodies
preventing the pump from turning
Stop the pump for 5 minutes and then start it
again
If the problem continues, contact Xylem or the
Authorised Distributor
E05
EEPROM Data
memory error
EEPROM Data memory
corrupted
Stop the pump for 5 minutes and then restart it
again; if the problem continues, contact Xylem or
the Authorised Distributor
E06
Grid voltage error
Voltage supply out of operating
range
Check:
the voltage
the connection of the electric system
E07
Motor winding
temperature error
Motor thermal protection trip
Check for impurities near the impeller and rotor.
Remove them if necessary
Check the conditions of installation, and the
water and air temperature
Wait for the motor to cool down
If the error persists, stop the pump for 5
minutes and then start it again
If the problem continues, contact Xylem or the
Authorised Distributor
E08
Power module
temperature error
Frequency converter thermal
protection trip
Check the conditions of installation, and the air
temperature
E09
Generic hardware
error
Hardware error
Stop the pump for 5 minutes and then restart it
again; if the problem continues, contact Xylem or
the Authorised Distributor
E10
Dry-run error
Dry run detection
Check if there are any leaks in the system and refill
the system
E11
LOW error
Lack of water detection (if P48=
ERR)
Check the water level in the system
E14
Low pressure error
Pressure below minimum
threshold (not present in ACT
mode)
Check the settings of parameters P45 and P46
E15
Loss of phase error
One of the three power supply
phases is missing (three-phase
Check the connection to the power supply network