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HAW-2 Start-Up Genie
CentriPro
Troubleshooting Guide
Network status light flashes:
• One Flash Every Five Seconds: No WiFi can be found or WiFi password is incorrect. Verify wireless router is
powered and functioning. Verify alarm is within range of wireless router. Reenter the WiFi information and
verify the password before saving.
• Two Flashes Every Five Seconds: An IP address cannot be obtained. Cycle the power to your wireless router.
Enable DHCP in your router set up (see router manufacturer’s user’s manual).
• Three Flashes Every Five Seconds: Email is unable to be sent. Verify the internet connection is functioning.
Verify the email address is valid.
Alarm setup page is not found:
• Alarm setup button was not pressed. Press the alarm's setup button and connect to its wireless network
according to the setup instructions.
• Your internet connected device (laptop, desktop, tablet, smartphone, etc.) is not connected to the alarm or
the same network when going through the verifi cation steps. Connect your device according to the setup
instructions.
Notification emails or text messages are not received:
• Email address or cellular information was not set up correctly. Verify email addresses are valid
and/or cell numbers are entered correctly.
• Internet access is not functioning. Repair the internet connection.
• Notification email has been blocked. Unblock or allow emails from
mywifi alarm@mywifi alarm.com
in
your email account.
• The HAW-2 WiFi alarm terms and conditions have not been accepted and/or a verification email has not
been sent. Follow steps in the “Alarm Notification Setup” section.
Clearing setup data on the alarm (factory reset):
• While being powered with the USB power supply, press and hold the setup buton for 10 seconds. The ring
LEDs will flash rapidly when the settings in the alarm are cleared.
Note:
The setup process must not be performed before any notifications will be received, after a
factory reset has been performed.
Congratulations!
Your HAW-2 WiFi alarm is now configured and ready to be used.
(Remember to test your alarm on a regular basis to ensure proper operation)
