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Reaching Technical Support
Xycom Automation
Technical Support offers a variety of support options to answer any
questions on Xycom Automation products and their implementation. Refer to the relevant
chapter(s) in your documentation for a possible solution to any problem you may have with your
system. If you find it necessary to contact Technical Support for assistance, please have the
following information at your fingertips:
1. Serial number and model number.
2. The operating system type and version (i.e., Microsoft Windows NT version 4.0).
3. Exact wording of system error messages encountered.
4. Any relevant output listing from the Microsoft Diagnostic utility (MSD) or other diagnostic
applications.
5. Details of attempts made to rectify the problem(s) and results.
6. The log number assigned from Xycom Automation Technical Support if this is an ongoing
problem.
7. The name of the Technical Support Engineer with whom you last spoke, if known.
Internet Access
Xycom Automation provides both World Wide Web and e-mail access via the Internet. To
access the Xycom Automation Home Page, use http://www.xycom.com. This page contains the
newest product datasheets, references by industrial sector, and application notes.
To reach Xycom Automation Technical Support via email:
Phone
You can reach Xycom Automation Technical Support via phone: 734/944-0482.
Fax
You can fax your questions to Xycom Automation Technical Support at: 734/429-1010
