
CUSTOMER SERVICE 1-888-707-1880 Maurice Pincoffs Canada
©
2012
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SERVICE CHECK LIST – DIAGNOSIS GUIDE
Before contacting your dealer for aid, please review the following information. It may
save you both time and expense. This list includes common problems that may not be
covered under the treadmill’s warranty.
PROBLEM SOLUTION/CAUSE
Display does not light
Tether cord not in position.
Circuit breaker on front grill tripped. Push circuit
breaker in until it locks.
Plug is disconnected. Make sure plug is firmly
pushed into the AC household wall outlet.
Household circuit breaker may be tripped.
Treadmill defect. Contact your Xterra dealer.
Treadmill belt does not stay centered
Treadmill belt hesitates when walked/run on
A user may be walking while favoring or putting more
weight on either the left or right foot. If this walking
pattern is natural, track the belt slightly off-center to
the side opposite from the belt movement. See
General Maintenance section on Treadmill belt
Tension. Adjust as necessary.
Motor is not responsive / Display is lit
Make certain clock is running. If it is then service
may be
Needed.
Treadmill will only achieve approximately
7 mph but shows higher speed on display
This indicates motor should be receiving power to
operate. Low AC voltage to treadmill. Do not use
an extension cord. If an extension cord is required
it should be as short as possible and heavy duty 16
gauge minimum. Low household voltage. Contact
an electrician or your Xterra dealer. A minimum of
110 volt AC current is required.
Treadmill belt stops quickly/suddenly when
High belt/deck friction. See General Maintenance
tether cord is pulled
section on lubrication.
Treadmill trips on board 15 amp circuit
High belt/deck friction. See Belt/deck lubrication
procedure
Computer shuts off when console is
touched (on a cold day)while walking/running
Treadmill is not grounded. Static electricity is
“crashing” the computer. Refer to Grounding
Instructions on page 2