CUSTOMER SERVICE 1-888-707-1880
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2012
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Before contacting your dealer for aid, please review the following information. It may save
you both time and expense. This list includes common problems that may not be covered
under the treadmill’s warranty.
PROBLEM SOLUTION/CAUSE
Display does not light
Tether cord not in position.
Circuit breaker on front grill tripped. Push circuit
breaker in until it locks.
Plug is disconnected. Make sure plug is firmly pushed
into the AC household wall outlet.
Household circuit breaker may be tripped.
Treadmill defect. Contact your Xterra dealer.
Treadmill belt does not stay centered
Treadmill belt hesitates when walked/run on
A user may be walking while favoring or putting more
weight on either the left or right foot. If this walking
pattern is natural, track the belt slightly off-center to the
side opposite from the belt movement. See General
Maintenance section on Treadmill belt Tension. Adjust
as necessary.
Motor is not responsive / Display is lit
Make certain clock is running. If it is then service may be
Needed.
Treadmill will only achieve approximately
7 mph but shows higher speed on display
This indicates motor should be receiving power to
operate. Low AC voltage to treadmill. Do not use an
extension cord. If an extension cord is required it
should be as short as possible and heavy duty 16
gauge minimum. Low household voltage. Contact an
electrician or your Xterra dealer. A minimum of 110 volt
AC current is required.
Treadmill belt stops quickly/suddenly when
High belt/deck friction. See General Maintenance
tether cord is pulled
section on lubrication.
Treadmill trips on board 15 amp circuit
High belt/deck friction. See Belt/deck lubrication
procedure
Computer shuts off when console is
touched (on a cold day)while walking/running
Treadmill is not grounded. Static electricity is “crashing”
the computer. Refer to Grounding Instructions on page
4.
Service Checklist - Diagnosis Guide
