Rec Room Masters www.recroommasters.com
email: [email protected]
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We stand behind all of our products!
If you are experiencing any issues with your controllers, please contact us at the number
listed below and we will be happy to address your issue on a case-by-case basis. There is no
time expiration to the warranty as long as you are the original purchaser of the product.
IMPORTANT: Warranty will be voided if any personal customizations have been
performed or any rewiring or reconfiguring of any electronic application.
RETURNS
IMPORTANT: Please retain your original shipping carton and protective packing in the
unfortunate event you need to return or exchange your controller. All returns for refund
MUST be issued within 14 days of product ship date.
Customers that do not have their original shipping packaging, CAN NOT return their
purchase. If you require a return for support and do not have your original shipping carton,
a return shipping carton can be sent to you for a TBD fee for US customers and a TBD fee
for Canadian customers. You also have the option to supply your own return packaging.
However, if the return controller is not packaged properly and UPS transit damage occurs, a
$125 controller replacement fee will apply.
LEDs
In the unfortunate event one of your LED lights on your push-button fails, please email
[email protected] for assistance.
CONTACT SUPPORT
If for any reason you experience issues with your controller, please
contact customer service immediately by emailing us at [email protected]
Thank You For Your Purchase, We Are Always Here To Help!
WARRANTY INFORMATION