XtendLan TC-60xL, Руководство пользователя

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Q2. No host is shown in the Host List after the installation of NetPoint.
(1) First of all, please make sure that the network connection between the terminal and the Host PC
is working. A terminal can be connected directly to the Host by an Ethernet cable, if their IP
addresses are in the same range.
（
If the terminal and the Host are not in the same IP address range,
the Host will not be shown in the Host List detected by the terminal. In this case, you need to specify
the IP address of Host in the Setting Up page of the terminal.
）
(2) Please check if the Ethernet cable connected to the terminal is OK. When the connection is OK,
the power light of the terminal will stay constant lit. If the light flashes, it means the cable connection
is not OK. Then, please check the cable and connection till the light stays constant lit.
(3) Please check if the IP address of the terminal is properly configured. In default, the IP address of
terminal is set to be dynamic from DHCP server. If it shows that IP address is not assigned, this means
the terminal could not find the DHCP server. In this case, you need to assign manually static IP
address to the terminal within the same IP range of Host PC. And make sure that the IP address has
not been taken by other PC or terminal.
(4) Please check if the NetPoint Management Center is running normal on the Host PC. This program
will start automatically when the Host PC has been powered up. It will prompt up a window which
can be minimized to the right of Task Bar. If this program is not running, this means npsgr.exe is
missing. You need to re-install NetPoint. Please follow the steps as given in Q1.
Q3. The Host is shown in the Host List, but the terminal failed to connect.
This could be caused by un-enabled Remote Desktop and Terminal Service on the Host PC, or
screened by Firewall. Follow these steps to do the check:
(1) Open “Control Panel” > “System” > “Remote”, in “Remote Desktop”, check the “Allow users to
connect remotely to this computer”. Then click “OK”.
(2) Open “Control Panel” > “Administrative Tools” > “Services”, make sure the status “Terminal
Services” is “started’ and its startup type is “Automatic”. If “Terminal Services” cannot be started,
you need to check your operation system.
(3) Open “Control Panel” > “Windows Firewall”. If Firewall is set to be on, please make sure that
“netpoit.exe” is in the Exceptions list of the firewall. You can do this by clicking “Add Program…” >
“Browse”, go to the installation folder of NetPoint and choose “netpoint.exe”, then click “OK” to save.
(4) Also remember to check if there is Remote Desktop in the Exceptions list of Firewall. If yes,
please make sure it is also checked.
(5) Restart the Host PC and try to connect the terminal to Host PC again.