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d. If you can’t test the pen pressure, please uninstall the driver and reboot. Make sure your computer login account has
Administrator authority.
e. The Artist 12 supports plug and play, please test your stylus pens function before reinstalling the driver. If you have
control, please disable your antivirus then go to the XP-Pen website to download the latest driver.
g. When the download is complete, please extract the contents of the folder to run the .exe or .pkg installation file.
h. Open the tablet setting again then make sure can you use the pen pressure on it
3. How do I know that the Artist 12 driver installed successfully?
a. After installing the driver, the Artist 12’s driver icon should be visible in your system tray on the bottom-right of your
screen (Windows OS) and desktop. Pen input will control the cursor and pressure sensitivity will be functional in the
driver.
4. Why can’t I use the pen pressure on the drawing software?
a. Please make sure the drawing software can support pen pressure
b. Make sure you have the latest driver installed.
c. Open the tablet setting and make sure you can test the pen pressure in it
d. Enable the “windows ink” function then click the ok button to exit. Open the drawing software again and test your pen
pressure.
e. Please note our tablets do not come with drawing software.
If you have any questions, please contact us at:
Web: www.xp-pen.com
Email: [email protected]
