20
MegaPAD
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Troubleshooting
Please read the following information to find out the possible cause of a problem before contacting
service.
Problem
Solution
There is no picture
•
Check if the power supply is properly connected and turned on the
unit
No Sound
•
Check to see if mute is activated in the volume control (mute)
•
Turn up the volume until you hear the sound again
•
Drag the infected headphones from the device
No internet connection
•
Check if the wireless router is working properly
•
Check whether the parameters on Xoro MegaPad are set
correctly. Take, for example, on the setting DHCP
•
Run the automatic search for networks again
•
Enter the correct password (This is set in the router configuration).
•
Do not choose a foreign networks.
•
The Internet server may intermittently become unavailable or
overloaded.
•
Check if the unit is in "airplane mode" (page 34)
Wrong Time and date
•
Check the settings for the time zone and insert it again.
Perform repairs never even through, please let this always qualified personnel. Contact the service
technician if the following faults:
•
If the power supply or power cable is defective.
•
If objects have fallen into the unit.
•
If the device has come into contact with water.
•
If the unit does not work use. .
•
If the unit has been dropped and if the product has power fluctuations.
Use original spare parts and accessories. Unauthorized substitutions may result in short circuits or
fires and other mishaps.
Contact Xoro-Support:
Phone:
+49 4161 800 24 24 (Mo-Fr: 09-17:30 Uhr)
eMail:
ERS GmbH Elektronik Repair Service
Weidegrund 3
21614 Buxtehude / Niedersachsen
Germany
