66
Option
Description
Number
The extension number dialed to reach this ring group.
Name
Give this ring group a brief name to help you identify it.
Ring Strategy
Select an appropriate ring strategy for this ring group.
Ring All Simultaneously: ring all the available extensions simultaneously.
Ring Sequentially: ring each extension in the group one at a time.
Seconds to ring
each member
Set the number of seconds to ring a single extension before moving to the next
one.
Members
Choose the member of this ring group
Destination If No
Answer
Choose the failover destination.
Queue
Table 7-2 Ring Group Configuration Parameters-General Settings
Queues are designed to receive calls in a call center. A queue is like a virtual waiting room, in which
callers wait in line to talk with the available agent. Once the caller called in XT-60/XT-120 and reached
the queue, he/she will hear hold music and prompts, while the queue sends out the call to the logged-
in and available agents. A number of configuration options on the queue help you to control how the
incoming calls are routed to the agents and what callers hear and do while waiting in the line.
Go to
Settings
>
PBX
>
Call Features
>
Queue
to configure queue.
Click
to add a new queue.
Click
to delete the selected queues.
Click
to edit one queue.
Click
to delete one queue.
Please check the queue configuration parameters below.
1) Basic Settings
Содержание XonTel XT- 60 PBX
Страница 1: ...XonTel XT 60 XT 120 PBX s Administrator Guide ...
Страница 53: ...53 Figure 5 5 Bind Consecutive DOD Numbers to Multiple Extensions ...
Страница 100: ...104 Figure 11 3 Event Log ...
Страница 107: ...111 CPU Figure 14 3 CPU Status Memory Figure 14 4 Memory Status ...
Страница 108: ...112 LAN Figure 14 4 LAN Status Storage Usage Figure 14 5 Storage Usage ...
