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Chapter 6: Troubleshooting

Wait until files have been printed before sending additional files to the printer.

If you print large files or many files at one time, you may want to add additional

memory to the printer. See the printer documentation for instructions for adding

additional memory.

You see a “Printer is out of paper” error message

After adding paper, make sure that the printer is online. Most printers have an

online/offline button that you need to press after adding paper.

Sound

You are not getting sound from the speakers

Make sure that the speakers are turned on.

Make sure that the volume controls are turned up. For more information, see

“Adjusting the volume” on page 21

Make sure that mute controls are turned off. For more information, see

“Adjusting

the volume” on page 21

If you are using external speakers, see the speaker setup poster to check your

speaker connections.

Содержание DeskFrame MX-910

Страница 1: ...Desktop PC User Guide ...

Страница 2: ... ii ...

Страница 3: ...icity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting up your computer desk and chair 16 Setting up your computer and computer accessories 17 Sitting at your computer 17 Avoiding discomfort and injury from repetitive strain 17 Protecting from power source problems 18 Checking the voltage selection 18 Starting your computer 19 Waking up your computer 20 Turning off your com...

Страница 4: ...e 33 Identifying drive types 33 Inserting a CD or DVD 34 Playing a CD 35 Playing a DVD 35 Creating CDs or DVDs 35 5 Maintaining Your Computer 37 Caring for your computer 38 Updating Windows 38 Protecting your computer from viruses 39 Cleaning your computer 41 Cleaning the exterior 41 Cleaning the keyboard 42 Cleaning the computer display 42 Cleaning the mouse 42 Cleaning CDs or DVDs 44 Restoring y...

Страница 5: ...oting 57 Add in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60 File management 60 Hard drive 61 Internet 62 Keyboard 63 Memory 64 Memory card reader 64 Modem dial up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling Xitrix Customer Care 73 Telephone numbers 74 Self help 74 ...

Страница 6: ... vi A Safety Regulatory and Legal Information 75 Index 83 ...

Страница 7: ... 1 Chapter 1 Getting Help Using the Xitrix Website Using Help and Support Using big fix Using On line help Contacting Xitrix ...

Страница 8: ... to familiarize you with our range of services and support We have highlighted some basic care and safety information to help you keep your computer in good operating condition Xitrix stands behind our value proposition to our customers to provide best of class service and support in addition to high quality brand name components at affordable prices If you ever have a problem our knowledgeable de...

Страница 9: ...Help and Support Your computer includes Help and Support an easily accessible collection of help information troubleshooters and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Xitrix computer To start Help and Support Click Start then click Help and Support Help and Support opens You can find help informat...

Страница 10: ...ntain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results click the results header for the type of results you want to view To view a topic click the topic name in the Search Results list BigFix BigFix monitors your computer for problems and conflicts It automatically gathers information about the...

Страница 11: ...erform a task while you are using the program You can access most online help information by selecting a topic from Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help ...

Страница 12: ...ix Web site Online Support and technical support contact information Click on the Start menu button right click on My Computer and select Properties then Click the Support Information button We may request your Service Tag when you call Xitrix Customer Care Your Service Tag is attached on the side panel of your Xitrix PC ...

Страница 13: ...cking Out Your Xitrix Computer Identifying features Locating your computer model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your computer Purchasing accessories ...

Страница 14: ...ur Xitrix Computer Desktop PC Front Your computer includes the following components DVD CD Drive DVD CD Drive Optional Floppy Drive Power Button Power Indicator Hard Drive Access Indicator USB ports Headphone Jack Microphone Jack ...

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Страница 19: ...ng your model Xitrix model and serial number The label on the side of your computer case contains information that identifies your computer model and serial number Xitrix Customer Care will need this information if you call for assistance ...

Страница 20: ...ertificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system Chapter 2 Checking Out Your Xitrix Computer ...

Страница 21: ...rted Using your computer safely Protecting your computer from power source problem Turning your computer on and off Adjusting the volume Using the keyboard and the mouse Using the computer display Installing peripheral devices ...

Страница 22: ...ing directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor Use soft indirect lighting in your work area Do not use your computer in a dark room Avoid focusing your eyes on your computer screen for a long period of time Look away from your computer occasionally and try to focus on distant objects Setting up your compu...

Страница 23: ...pport Setting up your computer and computer accessories Set up the monitor so the top is no higher than eye level the monitor controls are within reach and the screen is tilted to be perpendicular to your line of sight Place your keyboard and mouse at a comfortable distance You should be able to reach them without stretching Set paper holders at the same height and distance as the monitor Sitting ...

Страница 24: ... your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally Checking the voltage selection A power supply is integrated into your computer to provide power to the system board add in cards and peripheral devices The voltage selection for your...

Страница 25: ...arting your computer Â To start your computer 1 Connect the cables to your computer See the setup poster 2 Turn on your computer 3 If you are starting your computer for the first time follow the on screen instructions to set up your computer 4 Turn on any peripheral devices such as printers or scanners and see the documentation that came with the device for setup instructions ...

Страница 26: ...wer saving mode called Standby While in Standby the power indicator flashes If your computer is in Standby mode move the mouse or press the power button to wake it up Turning off your computer Â To turn off your computer 1 Click Start then click Turn Off Computer The Turn Off Computer dialog box opens 2 Click Turn Off Windows shuts down and turns off your computer ...

Страница 27: ...n the top right corner of the Windows Task Manager dialog box 5 If your computer does not respond turn it off wait ten seconds then turn it on again As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Adjusting the volume You can use the volume controls to adjust the overall volume and the volume of specific sou...

Страница 28: ...tting Started Using the keyboard Multimedia keyboard Standard keyboard Function Keys Audio Playback Buttons Internet Buttons Audio Playback Buttons Indicators Numeric Keypad Directional Keys Windows Key Application Key ...

Страница 29: ... 23 Using the keyboard Keyboard features The keyboard has several different types of keys and buttons Your keyboard also has status indicators that show which keyboard feature is active ...

Страница 30: ... shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the left and right buttons on the mouse to select objects on the display You can use the scroll wheel on the mouse to move through a document This feature is not available in all programs Right button Scroll wheel Left button ...

Страница 31: ... 25 Using the mouse For instructions on how to clean the mouse see Cleaning the mouse on page 42 ...

Страница 32: ...a standard telephone line Â To connect the modem 1 Insert one end of the modem cable into the modem jack on the back of your computer 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Start your computer then start your communications program ...

Страница 33: ...r computer has a network jack that you can use to connect to a 10 100 wired Ethernet network Â To connect to a wired Ethernet network 1 Insert one end of the network cable into the network jack on the back of your computer 2 Insert the other end of the network cable into a network jack ...

Страница 34: ...locations Checking Out Your Xitrix Computer on page 7 IEEE 1394 and USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect an...

Страница 35: ... 29 Chapter 4 Using Drives and Ports Using the diskette drive Using the memory card reader Using CD or DVD drives ...

Страница 36: ...puter Â To use a diskette 1 Insert the diskette into the diskette drive with the label facing up 2 To access a file on the diskette click Start then click My Computer Double click the diskette drive letter for example the A drive then double click the file name 3 To remove the diskette make sure that the drive activity light is off then press the diskette eject button Floppy Disk Drive Activity In...

Страница 37: ...You can also use the memory card reader to transfer data between your computer and a device that uses memory cards such as a PDA MP3 player or cellular phone Memory card types The memory card reader supports the following card types Each slot is assigned a different drive letter for example the E and F drives so data can be transferred from one media type to another ...

Страница 38: ... card slot as indicated in the previous table 2 To access a file on the memory card click Start then click My Computer Double click the drive letter for example the E drive then double click the file name Â To remove a memory card Wait for the media reader access indicator to stop blinking then pull the media out of the slot ...

Страница 39: ...CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features Identifying drive types Your computer may contain one of the following drive types Look on the front of the drive for one or more of the following logos ...

Страница 40: ... DVD Â To insert a CD or DVD 1 Press the eject button on the CD or DVD drive 2 Place the disc in the tray with the label facing up 3 Press the eject button to close the tray Eject Button Manual Eject Hole Location varies Activity Indicator Location varies ...

Страница 41: ...ersatile Disc DVD is similar to a standard CD but has greater data capacity Because of this increased capacity full length movies several albums of music or several gigabytes of data can fit on a single disc You can play DVDs with the DVD program or Windows Media Player on your computer Creating CDs or DVDs You can use the CD or DVD burning program on your computer to copy tracks from a music CD t...

Страница 42: ... 36 Chapter 4 Using Drives and Ports ...

Страница 43: ...Maintaining your Computer Caring for your computer Updating Windows Protecting your computer from viruses Cleaning your computer Restoring your system Opening the computer case Adding memory and replacing the battery ...

Страница 44: ...ust and dirt can clog the internal mechanisms Do not block the ventilation fan When storing your computer for an extended period of time unplug AC power Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up to date Use Windows Update to choose updates for your computer s operating system software and hardware New content is added to the site reg...

Страница 45: ...scription to the EZ AntiVirus service when you purchased your computer Using the Computer Associate eTrust EZ AntiVirus program to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document ...

Страница 46: ...ant to make in the Scan for Viruses area then under Actions click Scan Â To remove a virus 1 If EZ AntiVirus finds a virus follow all on screen instructions to remove the virus 2 Turn off your computer and leave it off for at least 30 seconds 3 Turn on your computer and rescan for the virus SCAN ...

Страница 47: ...ur computer clean and the vents free from dust helps keep your computer performing at its best You may want to gather these items and put together a computer cleaning kit A soft lint free cloth An aerosol can of air that has a narrow straw like extension Cotton swabs A CD or DVD drive cleaning kit Cleaning the exterior Warning When you shut down your computer the power turns off but some electrica...

Страница 48: ...d does not work after it dries you may need to replace it Cleaning the computer display To clean a computer LCD screen or flat panel display use a soft cloth and water to clean the LCD screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Caution A flat panel display or computer LCD screen is made of specially coated glass and can be scratched or...

Страница 49: ...ining ring on the bottom of the mouse counter clockwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball with a soft cloth 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 5 Replace the mouse ball and lock the retaining ring into place ...

Страница 50: ... backup restore discs that you created with the recovery media program on the hard drive or on restore discs that were included with your computer If you need to restore your computer to the original configuration you can use the backup restoration disks or you can use the backup files located on the hard drive The instructions for using the restoration disks or hard drive backup files are include...

Страница 51: ...ce on the back of the computer Unplug the power cord and the modem and network cables Before working with computer components follow these guidelines Avoid static causing surfaces such as carpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bag...

Страница 52: ... the instructions in First steps on page 56 2 Shut down your computer then disconnect the power cord and modem network and all peripheral device cables 3 Press the power button to drain any residual power from your computer 4 Remove the two thumbscrews from the side panel cover slide the side panel cover toward the back of the computer then lift the panel away from the computer ...

Страница 53: ...e front bezel Â To remove the front bezel Position the computer where you can grasp the top front edge of the bezel then pull the bezel away from the case Continue to loosen the bezel until you can remove it from the front of the case ...

Страница 54: ...el 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the side panel then slide the side panel toward the front of the computer to secure it into place 3 Replace the side panel thumbscrews 4 Reconnect the cables and power cord ...

Страница 55: ... 49 Closing the case Replacing the front bezel Â To replace the front bezel 1 Align the latch pins with the computer latch holes 2 Press the bezel firmly into place ...

Страница 56: ...or your computer Your computer uses DIMM memory Â To install or replace DIMM memory 1 Remove the side panel by following the instructions in Removing the side panel on page 46 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Find the memory module banks on your system board ...

Страница 57: ...k The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click 6 Replace the side panel by following the instructions in Replacing the side panel on page 48 7 Return your computer to its upright position 8 Reconnect the cables and the power cord 9 Turn on your computer Windows starts and the Windows desktop appears 10 Click Sta...

Страница 58: ...ress and hold the F1 key The main menu of the BIOS Setup utility opens 3 Write down all the values in the menus and submenus then exit from the utility 4 Shut down your computer 5 Remove the side panel by following the instructions in Removing the side panel on page 46 6 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surfac...

Страница 59: ...s into place 10 Replace the side panel by following the instructions in Replacing the side panel on page 48 11 Reconnect all external cables and the power cord 12 Turn on your computer 13 Open the BIOS Setup utility 14 In the BIOS Setup utility restore any settings that you wrote down in Step 3 15 Save all your settings and exit the BIOS Setup utility ...

Страница 60: ... 54 Chapter 5 Maintaining Your Computer ...

Страница 61: ... 55 Chapter 6 Troubleshooting Troubleshooting typical hardware and software problems Getting telephone support Using automated troubleshooting systems Getting tutoring and training ...

Страница 62: ...t the AC power adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power If you use a power strip or surge protector make sure that it is turned on If a peripheral device such as a keyboard or mouse does not work make sure thatall connections are secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact m...

Страница 63: ... DVD drive Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some music CDs have copy protection software You may not be able to play these CDs on your computer Clean the disc Fo...

Страница 64: ... label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Shut down and restart your computer Clean the disc For more information see Cleaning CDs or DVDs on page 44 Reinstall the device driver Make sure that the DVD program has been installed on your computer DVDs and DVD drives contain regional codes that help co...

Страница 65: ... Occasionally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette If errors are detected and corrected try using the diskette again You see a Access Denied or Write protect error message Move the write protection tab in the upper right corner of the diskette down unprotected The diskette may be full Delete unnecessary files on the diskette and try again...

Страница 66: ...tays on try restarting your computer DVD drives See CD or DVD drives on page 57 File management A file was accidentally deleted If a file was deleted while holding down the SHIFT key the file cannot be restored Â To restore deleted files 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally delete...

Страница 67: ...ee a Data error message This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program The hard drive cannot be accessed or you see a General failure reading drive C error message If a diskette is in the diskette drive eject it and restart your computer Press CTRL ALT DEL to restart your computer If your computer has been subjected to static ...

Страница 68: ...n Modem dial up on page 64 You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect from the ISP connection and close your browser ...

Страница 69: ... narrow straw like extension to remove dust and lint trapped under the keys Try a keyboard that you know works to make sure that the keyboard port works Reinstall the keyboard device driver A keyboard character keeps repeating or you see a keyboard stuck or key failure error message Make sure that nothing is resting on the keyboard Make sure that a key is not stuck Press each key to loosen a key t...

Страница 70: ...sktop PC Back on page 10 to make sure that the connections have been made correctly Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telepho...

Страница 71: ... a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are fre...

Страница 72: ...es faxes at 14 400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14 400 bps The modem is not recognized by your computer Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer See Desktop PC Back on page 10 to make sure that the connections have been made correctly If the modem shares ...

Страница 73: ...Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume Â To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens If your Con...

Страница 74: ...ot placed too close to the monitor The monitor is not positioned too close to another monitor electric fan fluorescent light metal shelf or laser printer You demagnetize the screen using the monitor s degauss feature For more information on degauss see your monitor s documentation Why is there a horizontal line or wire visible across the monitor screen Your monitor may use a thin damper wire locat...

Страница 75: ...tation Mouse The mouse does not work Make sure that the mouse cable is plugged in correctly Shut down and restart your computer Remove all extension cables and switch boxes Try a mouse you know is working to make sure that the mouse port works The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely cleaning th...

Страница 76: ...turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on Make sure that the power cord is free from cuts or damage Replace any damaged cables Printer The printer will not turn on Make sure that the printer is online Many printers have an online offline button that you may need to press Make sure that the power cable is plugged into an A...

Страница 77: ...er then click Set as Default Printer Reinstall the printer driver See the guide that came with your printer for instructions on installing the printer driver You see a Printer queue is full error message Make sure that the printer is not set to work offline Â To make sure that the printer is not set to work offline 1 Click Start then click Control Panel The Control Panel window opens If your Contr...

Страница 78: ...e After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the speakers Make sure that the speakers are turned on Make sure that the volume controls are turned up For more information see Adjusting the volume on page 21 Make sure that mute controls are turned off For more infor...

Страница 79: ...ure that you have installed it according to the instructions provided with it If you did not purchase the hardware or software from Xitrix see the manufacturer s documentation and technical support resources If you have how to questions about using a program see o Online Help o Printed documentation o The Microsoft Windows documentation o The software publisher s Web site See the troubleshooting s...

Страница 80: ...product information and online documentation for Xitrix supplied hardware can be found in our Web site s Documentation Library This user guide The software publisher s Web site Xitrix Customer Care Talk to a Xitrix Customer Care Representative about non tutorial technical support question See Before calling Xitrix Customer Care on page 73 before calling Xitrix Customer Care Telephone numbers vary ...

Страница 81: ... 75 Appendix A Safety Regulatory and legal information Safety information Regulatory statements Notices ...

Страница 82: ...sert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically...

Страница 83: ...at interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Con...

Страница 84: ...n on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at t...

Страница 85: ...the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Television antenna connectors protection for systems fitted with TV cable TV tuner cards External television...

Страница 86: ... 80 Appendix A Power lines Do not locate the antenna near overhead light or power circuits or where it could fall into such power lines or circuits ...

Страница 87: ...tices or obligation 2004 Xitrix Computer Corporation All rights reserved Xitrix stylized x and figure logo are trademarks or registered trademarks of Xitrix Inc in the United States and or other countries All other product and brand names are trademarks of their respective owners Trademark Acknowledgments Xitrix and the X Design are trademarks or registered trademarks of Xitrix Computer Corporatio...

Страница 88: ... 82 Appendix A ...

Страница 89: ... 83 ...

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