Windows 95 and 98 Installation
2-5
Troubleshooting Modem Installation
Review this section if any of the following problems occur:
• Modem initialization errors occur when attempting to dial-
out using a communications application.
• Xircom CountrySelect software fails to detect the modem.
• Connection fails or other problems occur.
It may be necessary to define a modem type within your commu-
nications application. If the Xircom modem is not listed, choose a
“Generic Hayes compatible” device.
If your computer is equipped with an infrared communications
port, you may need to disable this port. These ports often use
COM port resources required for other communications devices.
Disable the infrared port both in the computer’s CMOS or BIOS
setup program and the Windows 95 or 98 Device Manager, as
follows:
1
Some computers use a hardware setup utility to configure the
infrared port in the BIOS. See your computer documentation.
2
To disable the infrared communications port in Windows 95/
98, go to Device Manager tab under System in the Control
Panel.
3
Double-click the Ports (COM & LPT) entry and the IR Serial
Port entry. Remove the check mark under Device Usage. (Note:
In Windows 95 version 950b or later check the Disable in this
Hardware Profile option to disable the device.)
