xiB & xiB-64 - Technical Manual Version 1.06
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6.1.3.1.
What is the real transfer speed?
xiB-64 camera can deliver up to 8Gbyte/sec. This requires that certain conditions are met, see
Maximum transfer speeds of different interfaces:
Interface
Transfer speed
Usable bandwidth
System costs
IEEE1394A
400 Mbit/s
45 MByte/sec
Medium
CameraLink base
2.04 Gbit/s
255 MByte/sec
High
GigE
1024 Mbit/s
100 MByte/sec
Medium
USB 2.0
480 Mbit/s
49 MByte/sec
Low
USB 3.0
5 Gbit/s
450 MByte/sec
Low
USB 3.1 (gen1)
5 Gbit/s
450 MByte/sec
Low
PCIe gen2 x2
8 Gbit/s
Low
PCIe gen2 x4
16Gbit/s
Low
PCIe gen3 x8
64Gbit/s
Low
table 6-2, interface depending transfer rates
6.1.3.2.
Why can I not achieve maximum transfer speed?
In order to reliably achieve maximum transfer speed it is necessary to verify that you are using recommended hardware (please
see
, and that all software requirements are met.
) - XIMEA Control Panel free software tool, facilitates the task of verification of XIMEA
camera installations.
6.2.
Product service request (PSR)
If you experienced any unexpected behavior of your xiB or xiB-64 camera, please follow the steps described below:
6.2.1.
Step 1 - Contact Support
If your xiB or xiB-64 camera is not working as expected, please contact your local dealer for troubleshooting the product and
determine the eligibility of a Product Service Request (PSR).
In case you were asked to create a PSR by your local contact, please continue to STEP 2
NOTE: Your product must be UNDER WARRANTY in order to qualify for a free repair or replacement.
6.2.2.
Step 2 - Create Product Service Request (PSR)
•
XIMEA General Terms & Conditions http://www.ximea.com/en/corporate/generaltc
•
Product Service Request form http://www.ximea.com/support/projects/service/issues/new
•
Fill in all fields
•
Confirm with the button „Create“
6.2.3.
Step 3 - Wait for PSR Approval
Our support personnel will verify the PSR for validity.
If your PSR is valid, it will be approved for sending the camera to us. This is done usually within 24 business hours. After that you
will get a PSR Approval email (sent to the email address that you have entered in the field “Contact person – email”).
The email contains:
•
shipping instructions
•
attached document containing the Product Service Request Number (PSRN)
When you received the PSR Approval email - please continue to Step 4.
In case your PSR was rejected – please do not send your camera to XIMEA.
6.2.4.
Step 4 - Sending the camera to XIMEA
If possible, send the camera back in the original package. If not possible, please pack the camera in a way that it cannot be
damaged during shipment and send it back as described in the PSR Approval email that you have received.