MUC1004 Administrator guide
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·Queue Number
Use this number to dial into the queue, or transfer callers to this number to
put them into the queue.
·Queue Name
A name for the Queue.
·Queue Password
You can require agents to enter a password before they can log in to this
queue.
·Queue Max Caller Time
The maximum number of seconds a caller can wait in a queue before being
pulled out (0 for unlimited).
·Queue Agent Timeout
The number of seconds an agent's phone can ring before we consider it a
timeout.
·Queue Ring Strategy
This option sets the Ringing Strategy for this Queue. The options are
RingAll: Ring all available Agents simultaneously until one answers.
LeastRecent: Ring the Agent which was least recently called.
FewestCalls: Ring the Agent with the fewest completed calls.
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