Xerox WorkCentre 7232 / 7242 Evaluator Guide 23
Support and Additional Information Sources
Unrivaled service and
support
Behind every Xerox product is a large net-
work of customer support that’s unrivaled
in the industry and available when you
need it. Xerox service professionals use
leading-edge technologies to keep you up
and running. They’re even linked to the
engineers who designed your product, so
you can be confident when you choose
Xerox. And Genuine XEROX
®
supplies are
always readily available.
Total satisfaction guaranteed
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every Phaser device that
has been continuously maintained by
Xerox or its authorized representatives
under a Xerox express warranty or Xerox
maintenance agreement. You decide when
you’re satisfied.
Xerox Office Services Support
Asset Management Services
Asset Optimization and Tracking —
•
Process and tools to optimize an enter-
prise’s office output infrastructure and
reduce hard costs
Break-Fix Management — Single
•
point of ownership and management
for break-fix service for all brands of
office output devices, regardless of
manufacturer
Supplies Management — Process
•
and tools to procure, monitor and
replenish all document-related
supplies proactively
Imaging and Output
Management Services
Output Management — Single point
•
of management of office output
from all output devices, regardless of
manufacturer
Image Capture and Workflow —
•
Cost-efficient solutions for capturing,
managing, retrieving and distributing
information into digital repositories
Support Services
Technology Procurement and
•
Deployment — A creative and flexible
end-to-end print/computer product
acquisition solution that uses a single-
point-of-contact model while lowering
the total cost of acquisition
Help Desk Services — A broad range of
•
enterprise services, managed through a
centralized single point of contact and
delivered through either an on-site or
off-site model
End User Services — Microsoft software
•
implementation, IT project consulting,
and customer education
Student/Patron Access Services
Student and Library Patron Access —
•
Custom designed and implemented
customer-managed solutions for
student and library patron print-access
management
Additional Information
Sources
WorkCentre 7232 / 7242 Series Front
Panel:
The front panel offers tools and infor-
•
mation pages to help with machine
setup, feature selections, operational
problems, media feed and supply issues.
Customer Documentation Contains:
Installation Guide
•
Quick User Guide
•
Software and Documentation CD-ROM
•
Registration Card
•
Warranty Booklet
•
On the Web:
Visit www.xerox.com/office for:
Product, supply and support information
•
Downloading drivers
•
Finding your local Xerox sales
•
representative
Online documentation
•
Visit www.xerox.com/office/support for:
Support and service information,
•
including the same troubleshoot-
ing Knowledge Base used by Xerox
Customer Support staff to provide the
latest technical information on:
Application issues
–
Errors
–
Print-quality issues
–
Troubleshooting
–
