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Xerox WORKCENTRE 5735, Руководство по началу работы

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Troubleshooting

WorkCentre™ 5735/5740/5745/5755/5765/5775/5790

Getting Started

35

Troubleshooting

A variety of situations can affect the quality of your output. The animations and fault messages on the 
device help you to locate and resolve a problem easily. Some problems can be resolved by restarting 
your device. If after rebooting your device the problem has not been resolved, have a look at some of 
the areas below to identify solutions.

For further information about problem solving, refer to 

Troubleshooting 

on page 292 of 

General Care 

and Troubleshooting

.

Problem

Solution

The device will not power on

• Check to see that the device is not in Energy Saver Mode as 

indicated by the green light on the control panel. Touch the user 
interface screen to re-activate.

• Check to see that the power cord is correctly inserted.

Documents will not feed through the 

document feeder

• Ensure that you have selected the correct service e.g. Copy, Fax, 

Workflow Scanning.

• Ensure that all staples or paper clips have been removed from the 

originals.

• Ensure the 

document feeder

 is not overloaded, a maximum of 75 

documents (35 model) or 100 documents (other models) can be 
loaded. 

• Ensure that the edge guides are adjusted to touch the sides of the 

originals.

The device will not print from a 
workstation

• Make sure that an active network cable is connected to the 

workstation.

• Check that the Network Setup is correct. For further information 

refer to the System Administrator Guide.

Cannot send an E-mail

• Check if the device is connected on the network.

• Check  that 

E-mail

 is enabled. For further information, refer to the 

System Administrator Guide.

Avoiding paper jams

• If the paper curls excessively, flip the paper over in the applicable 

paper tray.

• Use paper from a fresh package.

Cannot fax a document

• Ensure the 

Fax

 service is enabled.

• Ensure your device is connected to a telephone socket if using 

Fax

, 

or the network for other fax services.

The job has been scanned or sent 
from the PC but does not print

• Select the 

Job Status

 button and check the status.

• If  the  job  is 

Held

, select the job in the list and use the 

Required 

Resources 

option to identify the resources required to enable the 

job to print.

• If  the  job  is  a 

Secure Print 

job, login and select 

Release

 or select 

Release

 and enter the passcode required.

Содержание WORKCENTRE 5735

Страница 1: ...Version 2 0 December 2010 Xerox WorkCentre 5735 5740 5745 5755 5765 5775 5790 Getting Started...

Страница 2: ...ot be reproduced in any form without permission of Xerox Corporation XEROX and XEROX and Design are trademarks of Xerox Corporation in the United States and or other countries Changes are periodically...

Страница 3: ...17 Energy Saver 18 Loading Paper 19 Loading Documents 20 Making Copies 21 Printing a Document 22 Sending a Fax 23 Server Fax 24 Internet Fax 25 Sending a Fax from the PC 26 Workflow Scanning 27 Sendin...

Страница 4: ...Device Overview on page 11 All features and functions described within the User Guide relate to a fully configured WorkCentre and may not be available on your device If you require further information...

Страница 5: ...city paper trays Trays 3 and 4 are dedicated trays used for 8 5x11 or A4 size media Offset Catch Tray Delivers output collated or uncollated Each set or stack will be offset from the previous to enabl...

Страница 6: ...high capacity paper trays Paper Tray 5 high capacity platform feed paper tray Paper Tray 6 Post Process Inserter optional insert tray which can be fitted with the High Volume Finisher Envelope Tray t...

Страница 7: ...rd Security kit provides additional security features such as image overwrite options Xerox Secure Access provides a card reading device to restrict access to the device Color Scanner used to scan in...

Страница 8: ...Basic Office Finisher stacks collates staples and offsets your output Office Finisher stacks collates staples and offsets your output Hole punch kits are also available for this finisher High Volume...

Страница 9: ...to scan in color factory fit Color Scanning Enablement kit a pin code is provided which enables color scanning capabilities Network Accounting enables the tracking of device usage for Print Copy and...

Страница 10: ...us Use to check the device status the billing meters the status of consumables or print the user documentation and reports Use this button also when accessing the Tools mode Stop Stops the job in prog...

Страница 11: ...propriate to its configuration If Quick Restart is selected and confirmed the device will restart Any copy jobs in the job list will be deleted print jobs in the job list are recovered If Power Down i...

Страница 12: ...anel The Power Down options are displayed 2 Select Energy Saver The device will immediately enter Low Power mode If Sleep mode has been configured the device will then enter Sleep mode after a specifi...

Страница 13: ...osition for the paper size Adjust each guide by squeezing the clamp mechanism and sliding the guide to just touch the edge of the media If loading the Bypass Tray locate the media against the front of...

Страница 14: ...tray Adjust the guide to just touch the documents Or 2 Lift up the document feeder Place the document face down onto the document glass and register it to the arrow at the top right rear corner Close...

Страница 15: ...inals from the document feeder or document glass when scanning has completed Note The Copy job enters the job list ready for printing 7 Select Job Status to view the job list and check the status of y...

Страница 16: ...t the image quality The Layout Watermark tab has various options to add watermarks to pages change image orientation landscape or portrait and enable booklet and multi up printing The Advanced tab con...

Страница 17: ...x address book Select an entry from the Address Book to add to the Recipient list Continue adding recipients as required and select Close to return to the previous screen 5 If required select Add to a...

Страница 18: ...select an entry from the Fax Directory to add to the Recipient list 5 Select Add to add the number to the Recipient list 6 Select the required features for your fax job using the touch screen 7 Press...

Страница 19: ...All the recipients are displayed in the Recipient list If an address book has been setup enter the name of the recipient and select Search A list of matching recipients is displayed Select the E mail...

Страница 20: ...Add Fax Recipients or Add From Phonebook 5 To add a new recipient select the Add Recipient button 6 Input the name and fax number of the recipient Complete the additional information Select the Save t...

Страница 21: ...to the settings in the template 5 Select the required features for your scanning job using the touch screen If required modify the template settings from the options on the Workflow Scanning Advanced...

Страница 22: ...s to the Recipient list Continue adding E mail addresses until all the recipients have been added to the list then select Close All the recipients are displayed in the Recipient list Note If E mail en...

Страница 23: ...job list and check the status of your job For information about additional E mail features refer to Sending an E mail on page 171 of E mail Output Color is used to replicate the original colors or to...

Страница 24: ...ayed 4 Program the required job features 5 Select the Job Assembly tab and then Save Job for Reprint 6 Select the option required Copy Save is used to store the job and print a copy of the job Save On...

Страница 25: ...o print and then store the selected job with the new settings Save is used to save the selected job without printing The job will be saved in place of the original job with any new settings selected I...

Страница 26: ...ser Name If a password is required select the Next button and use the keyboard to enter your Password Select the Enter button 3 If an accounting system is in use on the device you may also need to ent...

Страница 27: ...es Powerful documentation features for example Booklet Creation Special Pages Build Job and Annotations To maximize job productivity use the Job Status button to access the Active jobs list and manage...

Страница 28: ...n a message actually instructs you to do so To replace a Customer Replaceable Unit follow the instructions on the touch screen or use the instructions provided with the consumable Staple Cartridges an...

Страница 29: ...document feeder is not overloaded a maximum of 75 documents 35 model or 100 documents other models can be loaded Ensure that the edge guides are adjusted to touch the sides of the originals The devic...

Страница 30: ...instructions displayed on the screen to remove the jammed paper 2 Ensure that all jam clearance handles and levers are returned to their correct positions The red flashes behind the jam clearance hand...

Страница 31: ...d by the documentation that is supplied with the device User Guide the user guide is divided into several sections and provides instructions and information about all the features on the device How To...

Страница 32: ...ontents of the Internet Services site Click Help to take you to the Xerox online support web site Note To find out the IP Address of your device print a configuration report For instructions refer to...

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