Xerox WorkCentre 390 Скачать руководство пользователя страница 43 | Manualshive

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U s e r G u i d e

6.1

6

6

C h a p t e r S i x

T R O U B L E S H O O T I N G

This section describes Troubleshooting for
the following areas:

•

Clearing Jams

•

LCD Display Error Messages

•

Print Quality Problems

Refer to the specific subsection for a
description of the problem and associated
solutions.

390ug.bk Page 1 Friday, April 28, 2000 12:13 PM

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Содержание WorkCentre 390

Страница 1: ...User Guide 610E34790 W o r k C e n t r e 3 9 0 L A S E R A L L I N O N E U S E R G U I D E 390ug bk Page 1 Friday April 28 2000 12 13 PM...

Страница 2: ...ich are displayed on the screen such as icons screen displays looks etc Xerox and all Xerox products mentioned in this publication are registered trademarks of the Xerox Corporation WindowsTM is a tra...

Страница 3: ...el 1 4 Using the Number Keypad 1 7 Entering Alphanumeric Characters 1 8 Using the Automatic Paper Feeder 1 10 Using the Manual Paper Feeder 1 14 2 MAKING A COPY 2 1 Making a Copy 2 1 To Make A Quick C...

Страница 4: ...ting A Document 5 1 Printing A Document 5 2 Scanning A Document 5 4 6 TROUBLESHOOTING 6 1 Clearing Jams 6 2 Paper Jams in the Paper Feed Area 6 3 Paper Jams in the Printer Output Area 6 5 Paper Jams I...

Страница 5: ...a Warranty Card If you do not see what you are looking for in this User Guide check below to find where you can locate the information User Guide WorkCentre 390 Install Guide Getting Started Setup In...

Страница 6: ...U s e r G u i d e vi 390ug bk Page vi Friday April 28 2000 12 13 PM...

Страница 7: ...ormation is provided in the Xerox Workcentre 390 electronic User Guide The electronic User Guide is located on the WorkCentre 390 CD ROM However PC related procedures cannot be performed for stand alo...

Страница 8: ...ly different than the illustration Automatic Paper Feeder Extension Tray Paper Guides Paper Exit Tray ManualPaper Feeder Automatic Document Feeder Document Guides Automatic Paper Feeder Document Exit...

Страница 9: ...W 1 Rear View Inside View Rear View PC Cable Connector Power Cord Connector EXT LINE Jack TEL LINE Jack USB Connector Laser Printer Cartridge Cover Release Buttons right and left sides Front Cover In...

Страница 10: ...o choose the resolution of transmitted documents Collate When you make a copy use this button to sort the copies Reduce Enlarge When you make a copy use this button to reduce or enlarge the image size...

Страница 11: ...ious Copy Mode Use to copy a document Up and Down Use to display the next or previous menu item Also use to adjust machine settings Left and Right Use to move cursor left or right across the display S...

Страница 12: ...Also use to delete digits in the edit mode or to delete entries in the phone book memory Pause Redial Use to redial the last phone number called Also use it to add a pause when entering a number in m...

Страница 13: ...machine you enter your name or your company s name and telephone number When setting up Speed Dial numbers you will also need to enter telephone numbers and names When prompting you to enter a name t...

Страница 14: ...repeatedly until the correct character appears in the display Caution For example to enter the letter O press the key 3 times The character appears in the display 1 Number Keypad Note You can enter s...

Страница 15: ...Number keypad button move the cursor by pressing the Right button then press the Number Keypad button labeled with the letter you want The blinking cursor moves right and the next letter appears in t...

Страница 16: ...c Paper Feeder can hold a maximum of 150 sheets of 20 lb gsm plain paper or other print media Depending upon media thickness maximum capacity may be reduced Pull the Extension Tray on the Automatic Pa...

Страница 17: ...surface For transparencies refer to the packaging for the transparency stock to determine the print side Hold the transparencies by the edges and avoid touching the print side Be careful not to scrat...

Страница 18: ...the print side facing you Load envelopes with the flap side facing away from you The end of the envelope with the stamp area must enter the Automatic Paper Feeder first Caution Never use envelopes wi...

Страница 19: ...the paper guides until they lightly touch both sides of the print media Do not tightly press the paper guides to the print media edges as the guides may bend the media or provide too much resistance...

Страница 20: ...ace the paper in the Manual Paper Feeder and adjust the paper guides to the width of the print material Slide the paper guides until they lightly touch the stack of print media Do not tightly press th...

Страница 21: ...to start manual feeding of the media If you have more than one page to print press the Start button for each page 2 3 Note When you print a file from your PC using the Manual Paper Feeder make sure t...

Страница 22: ...U s e r G u i d e 1 16 390ug bk Page 16 Friday April 28 2000 12 13 PM...

Страница 23: ...trast The contrast setting can be changed to obtain the best copy quality for documents containing faint markings dark images photographs or other halftone images Multiple copies 1 to 99 copies of the...

Страница 24: ...1 page 2 page 3 before printing a second copy page 1 page 2 and page 3 To Make A Quick Copy Adjust the document guides to match the width of the document Slide the document face down into the Automati...

Страница 25: ...th of the document Slide the document face down into the Automatic Document Feeder until it is grasped and pulled into the machine If necessary press the Contrast button You may choose DARKEN NORMAL L...

Страница 26: ...matically reduce the copy size of each page to fit on a single page Selecting 2 MANUAL brings up the COPY RATE menu where you can manually adjust the copy image scale size settings a Press to select A...

Страница 27: ...will make 1 copy of page 1 2 and 3 in order then a second copy of 1 2 and 3 until a total of n copies has been made Selecting 2 OFF will make n copies of page one n copies of page two and so on These...

Страница 28: ...U s e r G u i d e 2 6 390ug bk Page 6 Friday April 28 2000 12 13 PM...

Страница 29: ...4 size paper Follow these guidelines to prepare your documents Remove all staples and paper clips before inserting the documents into the machine Make sure any glue ink or correction fluid on the pape...

Страница 30: ...c Document Feeder until it is grasped and pulled into the machine The display alternately reads DOCUMENT READY and shows the remaining memory capacity Up to 30 sheets may be inserted at a time If nece...

Страница 31: ...er move the cursor under the incorrect digit by using the Right or Left buttons and correct the number Press the Start button when the number appears correctly in the display The machine begins dialin...

Страница 32: ...ssful and how many pages were sent When the last page of your document has been sent successfully the machine beeps and returns to Standby mode To print a Message Confirmation report Press the Reports...

Страница 33: ...swers the incoming call If a fax signal is not detected the WorkCentre 390 sounds a ringing tone to indicate a voice phone call If the external phone is not lifted while the ringing tone is sounding t...

Страница 34: ...g Pattern Detection DRPD This mode requires the machine to learn the ring pattern you designate to answer the fax Determining the Reception Mode The current reception mode is displayed in the bottom l...

Страница 35: ...ceive Mode button until the display indicates FAX When a fax call comes in the machine answers on the selected ring count and receives it automatically 1 2 Note If Distinctive Ring Pattern Detection D...

Страница 36: ...rs 9 star nine star on the extension telephone to initiate reception Replace the handset The machine begins receiving and returns to Standby mode when reception is complete 1 JAN 20 2000 100 08 30PM T...

Страница 37: ...message on the answering machine If a fax tone is detected on the line the fax receive mode is automatically activated 1 Note If DRPD Mode is selected you must first set DRPDMode to OFF in the SYSTEM...

Страница 38: ...g called by the ringing pattern of the phone Using the Distinctive Ring Pattern Detection feature DRPD this machine learns the ring pattern you designate to answer the fax Unless changed this ringing...

Страница 39: ...cedure describes the general steps required for printing from various Windows applications The exact steps for printing a document may vary depending on the application program you are using Refer to...

Страница 40: ...ctronic User Guide Create or open the document that you want to print Choose Print or Print Setup from the File menu Make sure the Xerox WorkCentre 390 is selected as your default printer Click on the...

Страница 41: ...I N T I N G A D O C U M E N T 5 Click on OK to close the Properties dialog box After making any necessary changes to the printing parameters click on OK to start the print job 6 7 390ug bk Page 3 Frid...

Страница 42: ...mage editing application Start Open the desired image editing application If you are using Pagis Pro supplied with the WorkCentre 390 then select Start Programs Pagis Pro 2 0 Pagis Scan Tool If you do...

Страница 43: ...I N G This section describes Troubleshooting for the following areas Clearing Jams LCD Display Error Messages Print Quality Problems Refer to the specific subsection for a description of the problem a...

Страница 44: ...panel by pulling lightly on the Control Panel cover Carefully remove the jammed document Close the control panel firmly until it clicks into place By carefully selecting paper type and loading paper p...

Страница 45: ...Paper Feed Area If a paper jam occurs while you are making a copy or receiving a FAX PAPER JAM appears in the LCD display Remove the stack of copy paper if necessary Remove the jammed paper by carefu...

Страница 46: ...E R F E E D A R E A After you remove the jammed paper reload the stack of copy paper back into the Automatic Paper Feeder with the print side facing you Adjust the paper guides to match the width of t...

Страница 47: ...jams as it exits to the printer exit tray and most of the paper is visible pull the paper straight out using both hands Caution If there is resistance when you pull the paper and it does not move easi...

Страница 48: ...r Jams Inside the Machine Pull the cover release buttons toward you to open the cover Remove the Laser Printer Cartridge by lifting it carefully by the handle Warning The Fuser is hot Use caution when...

Страница 49: ...E T H E M A C H I N E 6 Using both hands gently pull the paper toward you Check that there is no other paper jammed inside the printer Reinstall the Laser Printer Cartridge Close the front cover 3 4...

Страница 50: ...dures in Loading Paper in the electronic User Guide to load paper properly Make sure the adjustable paper guides are positioned correctly Do not overload the paper Never exceed the maximum capacity of...

Страница 51: ...machine did not have the requested feature such as Polling The remote machine has insufficient memory to complete the operation you are attempting Confirm the features of the remote party s machine D...

Страница 52: ...clear then try again Turn on ECM mode See User Options in the electronic User Guide LOAD DOCUMENT You have attempted to set up a sending operation without loading a document Load a document and try a...

Страница 53: ...anual paper feeder Reload the paper making sure that it is not damp and that paper edges are straight and undamaged OVERHEAT The machine overheated Wait until it cools down If you cannot solve the pro...

Страница 54: ...p to poll another fax machine you have used an incorrect poll code The remote operator should know in advance that you are polling and have their fax unit loaded with the original document Enter the c...

Страница 55: ...shake it gently to evenly distribute the toner Re install the image cartridge Ensure that the sealing tape is removed from the cartridge Refer to the Install Guide Black staining on prints There is a...

Страница 56: ...ng with a different batch of paper Always store paper in its original sealed package Do not open packages of paper until necessary so that the paper does not absorb too much moisture from the air Back...

Страница 57: ...ing Memory You can selectively clear information stored in your machine s memory Press the Menu button Then press and The MEMORY CLEAR ITEM appears on the display Use the Up and Down buttons to scroll...

Страница 58: ...selected memory is cleared Press to return the machine to Standby 2 3 4 Memory Clear Items SYSTEM ID The System ID number and name are cleared from the machine s memory SYSTEM DATA Restores user sele...

Страница 59: ...e may not be clear Open the Control Panel by pulling lightly on the Control Panel Cover assembly Disassemble the white roller as follows Both ends of the white roller have plastic bushings that are us...

Страница 60: ...bber piece Carefully wipe the scanning glass with a soft dry cloth If the glass is very dirty first wipe it with a slightly dampened cloth then with a dry cloth Be very careful not to scratch the glas...

Страница 61: ...N I N G T H E D O C U M E N T S C A N N E R 7 Close the control panel firmly until it clicks into place Perform shading adjustment See Adjust Shading in the electronic User Guide 7 8 390ug bk Page 5...

Страница 62: ...he Laser Printer Cartridge Pull the cover release buttons toward you to open the cover Remove the empty Laser Printer Cartridge by lifting it carefully by the handle Follow the instructions printed on...

Страница 63: ...T E R C A R T R I D G E 7 Unwrap a new Laser Printer Cartridge Carefully remove the sealing tape Shake the Laser Print Cartridge as shown five or six times then from side to side to distribute the to...

Страница 64: ...the cartridge slots inside the printer one on each side Grasp the handle slide the Laser Printer Cartridge down between the cartridge slots until it drops into place Close the cover firmly Ensure tha...

Страница 65: ...um cleaning should be performed as an attempt to rectify the problem Press the Menu button Enter CLEAN DRUM appears in the LCD display Press the START button The LCD display shows drum cleaning is und...

Страница 66: ...U s e r G u i d e 7 10 390ug bk Page 10 Friday April 28 2000 12 13 PM...

Страница 67: ...manual in which you will find the required information The EUG was provided to you on your WorkCentre 390 CD ROM To access the EUG from your computer begin at the Start menu Start Programs Xerox Work...

Страница 68: ...Phonebook EUG Receiving Faxes with EUG Troubleshooting EUG Attach Button EUG Auto Journal EUG Automatic Document Feeder EUG Automatic Paper Feeder EUG Automatic Redial EUG Avoiding Paper Jams UG 6 8...

Страница 69: ...EUG Cleaning EUG The Document Scanner EUG The Drum EUG Cleaning the Document Scanner UG 7 3 Clearing Document Jams UG 6 9 Clearing Jams UG 6 2 6 9 Clearing Memory EUG Clock Mode EUG Collate Button UG...

Страница 70: ...leting EUG Descreen EUG Determining the Reception Mode EUG Dial Button UG 1 6 Dial Mode EUG Discard Size EUG Display LCD UG 1 4 Distinctive Ring Pattern Detection DRPD UG 4 6 Distinctive Ring Pattern...

Страница 71: ...nting a Fax Confirmation IG 2 5 Message Confirm IG 2 5 Receiving a Fax IG 2 6 Reception Mode IG 2 6 Sending a Fax manually IG 2 4 5 Standby Mode IG 2 5 Using Contrast and Resolution IG 2 5 Faxing Auto...

Страница 72: ...ality Tab scanning EUG Image Type EUG Index EUG Index UG 8 1 Information EUG Information Button EUG Install for PC Printing Scanning and Faxing IG 1 11 Installing Software EUG Installing the Laser Pri...

Страница 73: ...n EUG Menu Button UG 1 5 Menu Button EUG Message EUG Message Conf EUG Midtone EUG mm EUG MMDDYY EUG Moving the Cursor UG 1 9 Multi Address Transmission EUG Multiple Copies EUG N Navigation Controls IG...

Страница 74: ...o IG 2 7 Print Driver IG 2 7 Print Quality IG 2 5 Print Quality Functions IG 1 8 Printer Cartridge IG 1 2 1 4 5 Printing a Fax Confirmation IG 2 5 Printing a System Data List IG 1 12 Printing a Docume...

Страница 75: ...can Mode EUG 256 Colors EUG Gray 256 Scales EUG Halftone B W EUG Image Type EUG Lineart B W EUG True Color RGB EUG Scanner Control Tabs EUG Scanning IG 1 11 2 7 8 Installation of Software Application...

Страница 76: ...onf EUG Paper Size EUG Power Save EUG Redial Interval EUG Redials EUG Remote Code EUG RX Reduction EUG Send from Memory EUG Send Header Requirements EUG Send Options Button EUG Sending a Fax EUG After...

Страница 77: ...2 3 Document Input Tray IG 1 2 3 Extension Tray IG 1 7 How to Install IG 1 3 Printer Exit Tray IG 1 2 3 Troubleshooting EUG Troubleshooting IG 1 1 True Color EUG TWAIN compliant image setting applicat...

Страница 78: ...UG User Guide EUG Electronic User Guide Width and Height Indicators EUG Windows 2000 IG 1 4 1 11 Windows 98 IG 1 4 1 11 WorkCentre 390 TWAIN Scanner Program EUG X Xerox Label EUG Z Zoom In and Out Too...

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