18 Xerox
®
WorkCentre 7525 / 7530 / 7535 / 7545 / 7556 Evaluator Guide
Unrivaled service and support
Behind every Xerox product is a large network
of customer support that’s unrivaled in the
industry and available when you need it. Xerox
service professionals use leading-edge technolo-
gies to keep you up and running. They’re even
linked to the engineers who designed your prod-
uct, so you can be confident when you choose
Xerox. And genuine Xerox supplies are always
readily available.
Total satisfaction guaranteed
The exclusive Xerox
®
Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every WorkCentre device that
has been continuously maintained by Xerox or
its authorized representatives under a Xerox
express warranty or Xerox maintenance agree-
ment. You decide when you’re satisfied.
Xerox
®
Office Services Support
Asset management services
• Asset Optimization and Tracking — Process
and tools to optimize an enterprise’s office
output infrastructure and reduce hard costs
• Break-Fix Management — Single point of
ownership and management for break-fix
service of all brands of office output devices,
regardless of manufacturer
• Supplies Management — Process and tools to
procure, monitor and replenish all document-
related supplies proactively
Imaging and output management services
• Output Management — Single point of
management of office output from all output
devices, regardless of manufacturer
• Image Capture and Workflow — Cost-
efficient solutions for capturing, managing,
retrieving and distributing information into
digital repositories
Support services
• Technology Procurement and Deployment —
A creative and flexible end-to-end print/com-
puter product acquisition solution that uses a
single-point-of-contact model while lowering
the total cost of acquisition
• Help Desk Services — A broad range of enter-
prise services, managed through a centralized
single point of contact and delivered through
either an on-site or off-site model
• End User Services — Microsoft software
implementation, IT project consulting, and
customer education
Access managed services
• Student and Library Patron Access — Custom
designed and implemented customer-man-
aged solutions
Additional Information Sources
WorkCentre 7525 / 7530 / 7535 / 7545 /
7556 front panel:
• The front panel offers tools and information
pages to help with machine setup, feature
selections, operational problems, media feed
and supply issues.
Customer Documentation:
• Installation Guide
• Quick Use Guide
• Software and Documentation CD-ROM
On the Web:
Visit
www.xerox.com/office
for:
• Product, supplies, and support information
• Downloading drivers
• Finding your local reseller
• Online documentation
Visit
www.xerox.com/office/support
for:
Support and service information, including the
same troubleshooting Knowledge Base used by
Xerox
®
Customer Support staff to provide the
latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Section 2: Configurations, Specifications, Supplies,
Options, Support and Additional Information Sources
Support and Additional Information Sources
