Troubleshooting
240
Xerox
®
VersaLink
®
C7020/C7025/C7030 Color Multifunction Printer
User Guide
Probable Causes
Solutions
Using paper of the wrong size, thickness, or
type.
Use only Xerox approved paper. For details, refer to
Supported
Paper
on page 157.
The feed rollers are dirty.
With a clean, lint-free cloth moistened with water, wipe the feed
rollers until they are clean. For details, refer to
Cleaning the
Printer
on page 193.
Label and Envelope Misfeeds
Probable Causes
Solutions
The label sheet is facing the wrong way in the
tray.
•
Load label sheets according to the instructions from the
manufacturer.
•
Load labels in the tray, face up.
For details, refer to
Labels
on page 183.
Labels are missing, curled, or pulled away
from the backing sheet.
Do not use any sheet where labels are missing, curled, or pulled
away from the backing sheet.
Envelopes are loaded incorrectly.
You can print envelopes from the Bypass tray or Tray 1.
For details, refer to
Envelopes
on page 179.
Envelopes are wrinkling.
•
The heat and pressure of the laser printing process can cause
wrinkling.
•
Use supported envelopes. For details, refer to
Guidelines for
Printing Envelopes
on page 179.
Note:
When you load envelopes long-edge feed, ensure that you
specify landscape orientation in the print driver.
Paper Jam Message Stays On
Probable Causes
Solutions
Paper remains jammed in the printer or
finisher.
Recheck the paper path and ensure that you have removed all of
the jammed paper from the printer and finisher areas.
One of the printer doors is open.
Check the doors on the printer. Close any door that is open.
Note:
Check for, and remove, torn pieces of paper in the paper path.
