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IN ST A LLA T ION  

  V E R SA LIN K®  C 7 0 00  SE R IE S

 

Customer Expectation and Installation Guide  

16 

3 Maintenance and Support 

This section helps define the support and services that Xerox will supply and what is expected of the customer. 

Customer/Operator Maintenance

Support Services

Call Procedure 

The Xerox Customer Support Centers are available to provide general information, answer questions and take service calls. You can reach the Customer 
Support Center at the following toll-free phone numbers:  

Technical Support Contact Information

 

Geography 

Country 

Phone Number 

North America 

US 

1-800-821-2797 (Base Business) 

Canada 

1 800 939 3769 

Mexico 

01.800.00.Xerox (93769) Opción 2 

South America 

Argentina  

0800-222-XEROX (0800-222-93769) 

Bolivia, Plurinational State of  

0800-222-XEROX (0800-222-93769) 

Brazil  

4004-4050 (capitais e regiões metropolitanas) 

0800 979 3769 (demais localidades) 

Chile  

800-200-600 

Colombia  

+01 8000 410071 / (571) 489 0071 

Ecuador  

no number 

Falkland Islands  

no number 

Guyana  

no number 

Paraguay  

0800-222-XEROX (0800-222-93769) 

Peru  

no number 

Suriname  

no number 

Trinidad and Tobago  

no number 

Uruguay  

0800-222-XEROX (0800-222-93769) 

Venezuela  

+0800 7746837 

Western Europe 

Austria  

0043 1 207 9000 

Belgium  

32 2 713 14 52  

352 48 01 23 (Luxembourg)  

Cyprus  

no number 

Denmark  

70107288 

Faroe Islands  

00 298 344001 

Finland  

(09) 6937 9666 

France  

0 825 012 013 

Germany  

069 999915632 

Gibraltar  

no number 

Greece  

801 11 93769 

Greenland  

+299 36 35 34 

Iceland  

+354 440 9000 

Ireland  

1890 925 050 

Italy  

199 309 241 

Liechtenstein  

no number 

Luxembourg 

32 2 713 14 52 

352 48 01 23 (Luxembourg) 

Malta  

no number 

Monaco  

0825 03 30 10 

Netherlands  

020 6563620 

Norway  

815 00 308 

Portugal  

707 200 578 

Spain  

902 200 169 opción 2 

Sweden  

0771-17 88 08 

Switzerland  

043 299 90 00 

United Kingdom 

0870 900 5501 

Содержание versalink C7020

Страница 1: ...VersaLink C7020 C7025 C7030 Color Multifunction Printer Xerox VersaLink C7000 Color Printer Customer Expectation and Installation Guide Xerox VersaLink C7020 C7025 C7030 Color Multifunction Printer Xe...

Страница 2: ...ing Specifications 12 3 Maintenance and Support 16 Customer Operator Maintenance 16 Support Services 16 Call Procedure 16 Product Sustainability 17 Supplies and Consumables MFP 17 Supplies and Consuma...

Страница 3: ...e iv 5 Operational Considerations 25 Image Quality Expectations 25 Print Expectations 25 Network Connectivity Expectations 26 Scanning Expectations 26 Security Expectations 27 Non standard paper sizes...

Страница 4: ...tirely new and yet entirely familiar way to interact that includes a tablet like experience with gesture based touchscreen controls and easy customization Mobile and Cloud Ready Instant connectivity t...

Страница 5: ...ndard w o Center Tray Option 2x200 Sheet w Center Tray Option Stacked 2x200 Sheet Standard w Center Tray Options Feeder Options Base Model with 1 Tray 520 Sheets STM no stand 520 Sheets 1TM with stand...

Страница 6: ...nning at less than maximum speed And as we all know there are other times that for any number of reasons a job isn t running and the machine sits idle It s a natural part of the printing business So t...

Страница 7: ...Finnish Turkish Greek Russian Czech Polish Hungarian or Romanian Catalan Arabic Certifications 508 compliance Adobe CTS Air Print Bonjour Conformance Office CC FIPS140 2 CC Open SSL CC Common Criteri...

Страница 8: ...an interface to third party access control devices such as coin machines and card readers Operating Environment Operating Environment C7020 C7025 C7030 C7000 35ppm Required Temperature Range 50 F 10 C...

Страница 9: ...nal Print Print from USB Sample Set Saved Job Scaling Secure Print Skip Blank Pages Store and Recall Driver Settings Two sided Printing as default Xerox Earth Smart Driver Settings Print from USB Allo...

Страница 10: ...1 Quantity 1 to 999 Resolution max Up to 600 x 600 dpi Reduce Enlarge Variable zoom from 25 to 400 in 1 increments Features Copy Image Preview Automatic Background Suppression Book Copying with Center...

Страница 11: ...rectory Access Address list via LDAP Windows Archive Directory Exchange Notes Domino Downloaded address list comma separated file format Email signatures 128 character max email message body user conf...

Страница 12: ...ds Security C7020 C7025 C7030 C7000 Security Features Standard HDD Overwrite 256 bit Encryption FIPS 140 2 compliant Common Criteria Certification ISO 15408 Secure Print Secure Fax Secure Email Integr...

Страница 13: ...es regardless of vendor across your enterprise Xerox Device Manager provides Device monitoring and troubleshooting Extensive reporting and discovery of new devices Usage collection chargeback and bill...

Страница 14: ...ional Operating Systems Windows 7 8 10 Server 2000 Server 2003 Server 2008 Server 2008 R2 Server 2012 Mac OS version 10 10 10 11 10 12 Citrix Redhat Enterprise Linux IBM AIX 7 2 HP UX 11iv3 Oracle Sol...

Страница 15: ...ts min A4 SEF 20ppm 16 sheets min 25ppm 19 sheets min 30ppm 23 sheets min 35ppm 26 sheets min B4 SEF 20ppm 13 sheets min 25ppm 16 sheets min 30ppm 20 sheets min 35ppm 22 sheets min B5 SEF 20ppm 11 she...

Страница 16: ...0 216 gsm Supported Media Types Bond Plain Paper Cardstock Custom Envelopes Hole Punched Labels Heavyweight Labels Letterhead Lightweight Cardstock Lightweight Glossy Cardstock Lightweight Glossy Card...

Страница 17: ...Supported Media Types Bond Plain Paper Cardstock Custom Hole Punched Labels Heavyweight Labels Extra Heavyweight Labels Letterhead Lightweight Cardstock Heavyweight Cardstock Pre Printed Envelope Tra...

Страница 18: ...eets larger than 190 x 148mm is supported Office Finisher LX Optional Capacity Stacking Tray 2 000 sheets unstapled or 1 000 sheets single stapled or 750 sheets dual stapled 8 5 x 11 in A4 Center Lowe...

Страница 19: ...paper stocks and or misuse of the media settings may cause machine damage or poor image quality Using media at run modes other than that recommended for the grade may cause poor image quality and mach...

Страница 20: ...Brazil 4004 4050 capitais e regi es metropolitanas 0800 979 3769 demais localidades Chile 800 200 600 Colombia 01 8000 410071 571 489 0071 Ecuador no number Falkland Islands no number Guyana no number...

Страница 21: ...based on 5 area coverage Black Extra Hi Cap Toner Cartridge NA EU SOLD 106R03737 23 6K ISO Standard Yellow Extra Hi Cap Toner Cartridge NA EU SOLD 106R03738 16 5K ISO Standard Magenta Extra Hi Cap Ton...

Страница 22: ...ridge NA EU SOLD 106R03760 10 1K ISO Standard Black Std Cap Toner Cartridge NA EU SOLD 106R03761 5 3K ISO Standard Yellow Std Cap Toner Cartridge NA EU SOLD 106R03762 3 3K ISO Standard Magenta Std Cap...

Страница 23: ...Transfer Roll transfer belt cleaner and Waste Toner Cartridge etc as needed X Provide Help Line support X Provide spared parts X Provide service X Primary Customer C7020 C7025 C7030 C7000 SFP Applica...

Страница 24: ...and by selecting documentation for their desired product If unsuccessful the Customer should go to Xerox com and select Technical Product Support within the Contacts link to determine the appropriate...

Страница 25: ...d X X X SFP Dimensions and Weight Unpackaged Configuration Width Depth Height Weight Base Unit 23 23 in 590 mm 26 41 in 670 8 mm 25 08 in 637 mm 119 71 lb 54 3 kg Base Unit with Single Tray with Stand...

Страница 26: ...r 25 5in 648 9mm 26 4in 670 8mm 30 2in 767 9mm Full Model 6 Tray1 1TM TTM 3TM HCF 36 7in 932 mm 26 4in 670 8mm 44in 1118 6mm Full Model 7 Tray1 1TM TTM 3TM with Office Finisher booklet maker 47in 1194...

Страница 27: ...red including the space to the nearest obstruction The dimensions reflect both typical and hallway installations and are absolute minimums Don t work in a confined space At least 39 inches 1 m space i...

Страница 28: ...le Telephone wall jack should be within 7 of the middle left side of the back of the unit 1 Telephone Service Supported Sole use non switchboard direct dial RJ11 6 position 4 pin modular jack Single a...

Страница 29: ...ing composite grays which contain a visually neutral combination of C M Y and K Pages are not guaranteed to print and bill as monochrome unless the Black and White output color mode is selected in the...

Страница 30: ...nectkey devices work with iPad all models iPhone 3GS or later and iPod touch 3rd generation or later running the latest version of iOS For printing from a Mac the device must be running Mac OS X 10 7...

Страница 31: ...Non standard paper sizes Plain paper with a feed length below 5 5in 140mm may jam more frequently which may require replacement of the fuser unit Therefore paper transport capability is not guaranteed...

Страница 32: ...can be physically run through the device Maximum Print Area Largest area that can be printed on a substrate Media Substrate The material that can be imaged through a device e g uncoated coated cover s...

Страница 33: ...omer Expectation and Installation Guide 29 Customer Agreement I have reviewed this document and understand the specifications listed ______________________________________________________________ Cust...

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