Xerox
®
Phaser
®
and Xerox
®
WorkCentre
®
Small-Business-Class Color Printers and Multifunction Printers Evaluator Guide 27
Specifications
Support and Additional Information Sources
Xerox
®
Office Services Support
Asset Management Services
•
Asset Optimization and Tracking
– Process and tools to optimize an
enterprise’s office output infrastructure and
reduce overall costs
•
Break-Fix Management
– Single point of
ownership and management for break-
fix service for all brands of office output
devices
•
Supplies Management
– Process and
tools to procure, monitor and replenish all
document-related supplies proactively
Support Services
•
Technology Procurement and
Deployment
– A creative and flexible end-
to-end print/computer product acquisition
solution that uses a single-point-of-contact
model while lowering the total cost of
acquisition
•
Help Desk Services
– A broad range of
enterprise services managed through a
centralized single point of contact and
delivered through an on-site or off-site
model
•
End User Services
– Microsoft software
implementation, IT project consulting, and
customer education
Additional Information Sources
On the Web:
Visit
www.xerox.com/office
for:
• Product, supplies and support information
• Downloading drivers
• Finding your local Xerox
®
sales
representative
• Online documentation
Visit
www.xerox.com/office/support
for:
Support and service information, including
the same troubleshooting Knowledge Base
used by Xerox
®
Customer Support staff to
provide the latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
