18 Xerox
®
Phaser
®
and Xerox
®
WorkCentre
®
Small-Business-Class Color Printers and Multifunction Printers Evaluator Guide
Support and Service
To us, support means providing easy access
to the resources you need to ensure your
Xerox
®
device performs at the highest level,
continuously delivering optimum results.
Unrivaled Service
Behind every Xerox
®
product is a large
network of North America-based customer
support that’s unrivaled in the industry
and available when you need it. Our service
professionals use leading-edge technologies
to keep you up and running. They’re even
linked to the engineers who designed your
product, so you can be confident when you
choose Xerox.
Customers also have 24/7, Internet-based
access to our knowledge base system, which
provides problem-specific solutions or guides
users through a troubleshooting tree.
Total Satisfaction guaranteed
Every Phaser
®
and WorkCentre
®
printer
and multifunction printer covered in
this guide includes our exclusive Xerox
®
Total Satisfaction Guarantee. Recognized
as unique in the industry, the Total
Satisfaction Guarantee covers every Phaser
and WorkCentre device that has been
continuously maintained by Xerox or our
authorized representatives under a Xerox
®
express warranty or Xerox
®
maintenance
agreement.
You decide when you’re satisfied.
Visit our support website, at
www.support.xerox.com
, for additional
information about the ways in which we help
our customers stay more productive, longer.
Supplies
Genuine Xerox
®
supplies are
specially formulated and tested for
our products to provide the best
image quality and most reliable
printing. Third-party supplies simply
do not, and cannot, deliver the same,
high-quality output as produced by
genuine Xerox
®
supplies.
In-depth testing conducted in 2009
by the SpencerLAB Digital Color
Laboratory, an independent printer
evaluation laboratory, proves the
point. In the publication “Xerox &
Third-Party Toners – Reliability Test
Report,” SpencerLAB determined
the following:
“Prints produced with genuine
Xerox
®
toner cartridges did not
exhibit any print quality defects
throughout reliability testing. Prints
from third-party toner cartridges
had print-quality defects that would
render the prints unusable – defects
such as ghosting, streaking, banding,
text distortion, excess toner,
excessively dark color and very
low Black density.”
To ensure your color printer or
multifunction printer performs
at its best, make sure you
choose genuine Xerox
®
supplies.
Ordering is fast and easy at
www.xerox.com/supplies
.
Installation, Management and Day-to-day Use Features
Phaser 6010
Phaser 6500
Phaser 6600
WorkCentre 6015 WorkCentre 6505 WorkCentre 6605
DHCP
Yes
Yes
Yes
Yes
Yes
Yes
Pre-installed Print Cartridges
Yes
Yes
Yes
Yes
Yes
Yes
CentreWare
®
IS
Yes
Yes
Yes
Yes
Yes
Yes
CentreWare Web
Yes
Yes
Yes
Yes
Yes
Yes
global Print Driver
®
No
Yes
Yes
No
Yes
Yes
Mobile Express Driver
®
No
Yes
Yes
No
Yes
Yes
PrintingScout
®
Yes
Yes
Yes
Yes
Yes
Yes
Run Black
No
Yes
Yes
Yes
Yes
Yes
Front-panel Toner-level gauges Yes
Yes
Yes
Yes
Yes
Yes
Support for Apple Bonjour
Yes
Yes
Yes
Yes
Yes
Yes
Support for Apple AirPrint™
No
No
Yes
1
No
No
Yes
1
1
Requires Firmware 201301301313 for Phaser 6600 and Firmware 201301301321 for WorkCentre 6605.
