Xerox Phaser 8500, Руководство по обслуживанию

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A-8 Phaser 8400/8500/8550/8560 Color Printer Service Manual
Reference
On-site Printhead Troubleshooting Checklist (8400)
For the latest policy information on Non-Xerox Supplies, visit the Xerox Service Partners Web Site:
https://www.office.xerox.com/smart/sso index.cfm?fuseaction=sso.partnerLogin
PRINTHEAD TROUBLESHOOTING CHECKLIST
Phaser 8400/WorkCentre C2424 Version 2
IMPORTANT!
This checklist outlines proper printhead troubleshooting procedures. All Xerox service employees and
any other service personnel on any job involving a printhead replacement should perform it.
Service person name
Service Company
Phone Number
Date of printhead replacement
Printer serial number
Printhead serial number
OUT Request ID number
Troubleshooting Summary – Follow the checklist below and fill in spaces as they apply as you complete
the troubleshooting procedures.
Check List
Items to
Complete Value
or
Result What to look for
Step
1 Do you suspect
or have
evidence of use
of generic ink?
YES
NO
Circle
one
1a . Did the customer state that they have used generic ink in this
printhead? YES NO
1b . Did you observe generic sticks or related packaging at the site?
YES NO
1c . Are there generic ink sticks in the ink loader?
YES NO
1d . Does the service history indicate possible use of generic ink?
YES NO
Indicate brands and lot codes of generic ink if used:
______________________________________________
If you answered YES to any of the above, be sure to document the
use of non-Xerox ink in the Comments section of this document.
Xerox U.S. personnel and Service Delivery Partners please record
non-Xerox ink use in the FIST system as well as in this document.