3-66
Phaser 6280 Color Laser Printer Service Manual
Error Messages and Codes
Print Cartridge CRUM ID Error (Yellow/Magenta/Cyan/Black)
The Print Cartridge CRUM ID error indicates that a non-Xerox Print Cartridge
is installed.
Applicable Chain Link
■
Chain Link 093-960
: Non-Xerox Toner, Invalid Yellow
■
Chain Link 093-961
: Non-Xerox Toner, Invalid Magenta
■
Chain Link 093-962
: Non-Xerox Toner, Invalid Cyan
■
Chain Link 093-926
: Non-Xerox Toner, Invalid Black
■
Chain Link 191-700
: Non-Xerox Toner
Initial Actions
■
Check the Print Cartridge life using CentreWare IS.
■
Cycle printer power.
■
If problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack Map References
■
Print Cartridge (Y/M/C/K),
PL5.1.18-21
■
MCU Board, PL9.1.20
Troubleshooting Procedure Table
Step
Actions and Questions
Yes
No
1
1. Check the Print Cartridge for correct
installation.
2. Is the Print Cartridge correctly
installed?
Go to step 3.
Reinstall the
Print Cartridge
(page 8-10).
Go to step 2.
2
Does the error still occur?
Go to step 3.
Complete.
3
1. Reseat the Print Cartridge
2. Does the error still occur?
Go to step 4.
Complete.
4
1. Replace the Print Cartridge
2. Does the error still occur?
Replace the
MCU Board
(page 8-86).
Complete.
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