Xerox PHASER 6250, Руководство по обслуживанию

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General Troubleshooting 4-19
e. In the Terminal tool, try using Traceroute to determine if you are on the same
subnet as your printer.
For example: traceroute 13.62.70.112 should produce exactly one hop before
completing the trace. Correct as needed, and retry your print job.
f.
If you still cannot connect to the printer via network, try another computer.
4.
In MAC OSX, open Print Center. Check to make sure the printer status does not
indicate “Stopped”. If it does, check your network and insure the host system is
on the same subnet as the printer. Correct if needed. Delete all jobs in the queue
for the printer by double-clicking the printer name, selecting each job, and
clicking Delete. Restart the print queue by clicking Start Jobs. Try your print job
again.
5.
In the Print Center, select your printer. In the Printers menu, select Show Info.
From the pull down menu in Printer Info, make sure the model number shown for
the printer is correct. If the model number is wrong, click the model pull down,
and re-install. Check the Installable Options and make sure they match the
printer’ configuration. If any changes are made, retry your print job.
6.
If there is still no output, try printing from a simple application. Open TextEdit,
select New File, and create a small test document. Select Print from the File
menu.
7.
If an error message displays or there is no output, try turning on the PostScript
error status from CentreWare IS or the printer front panel. PostScript will now
output an error page if an error occured during the print job, assuming the printer
received it.
8.
Try printing again using the TextEdit tool. Once you have opened a document or
created a new document, select Print from the File menu . Click on the Printer
pull down and select Edit Printer List. Click the add button, or pick Add Printer
from the Printers menu (The add button is configurable, so it may not be there).
Select IP Printing from the pulldown menu. Put the IP address your printer in the
Printer’s Address text area. Click on the Printer Model pulldown, and select
XEROX. A scrolling list should appear. Pick the correct Xerox Phaser 6250
model. You can check the exact model from the startup page upper right corner.
The new added printer will be shown in bold on the printer list, indicating it is the
default printer. When you are done adding thenew printer, close the printer list
dialog. Now select your printer from the Printer pulldown and click Print in the
dialog box.
9. If you can print from the TextEdit tool, but cannot print from your application,
the problem is likely in your application. Check for upgrade availability or
contact the application vendor for further diagnosis.