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Troubleshooting

Xerox Phaser 3320DN/3320DNI

User Guide

113

Common Macintosh Problems

Note:

Refer to the Macintosh User Guide supplied with your computer for further information on 

Macintosh error messages.

Condition

Suggested Solutions

The machine does not print 
PDF files correctly. Some parts 
of graphics, text, or illustrations 
are missing.

• Printing the PDF file as an image may enable the file to print. Turn on 

Print As Image

 from the Acrobat printing options. 

Note:

It will take longer to print when you print a PDF file as an image.

The document has printed, but 
the print job has not 
disappeared from the spooler in 
Mac OS X10.3.2.

• Update your MAC OS to OS X 10.3.3 or higher.

Some letters are not displayed 
normally during the cover page 
printing.

• Mac OS cannot create the font during the cover page printing. The 

English alphabet and numbers are displayed normally on the cover 
page.

When printing a document in 
Macintosh with Acrobat 
Reader 6.0 or higher, colors 
print incorrectly.

• Make sure that the resolution setting in your machine driver matches 

the one in Acrobat Reader.

Содержание Phaser 3320DN

Страница 1: ...Version 1 0 January 2012 Xerox Phaser 3320DN 3320DNI User Guide ...

Страница 2: ... 2012 Xerox Corporation XEROX and XEROX and Design are trademarks of Xerox Corporation in the United States and or other countries Document version 1 0 January 2012 ...

Страница 3: ... Windows 24 Xerox Easy Printer Manager EPM 45 Wireless Setting Program Phaser 3320DNI 46 SetIP 48 Printing using Macintosh 49 Printing using Linux 52 Printing using Unix 54 3 CentreWare Internet Services Using CentreWare Internet Services 58 Status 59 Jobs 60 Print 62 Properties 63 Support 64 4 Paper and Media Loading Paper 66 Setting Paper Size and Type 70 Media Guidelines and Specifications 71 5...

Страница 4: ...8 Electrical Specifications 121 Print Specifications 122 System Requirements 123 Network Environment 125 8 Safety Notices and Safety 128 Safety Labels and Symbols 129 Operational Safety Information 130 Basic Regulations 134 Material Safety Data 138 Product Recycling and Disposal 139 Energy Program Compliance 141 Environment Health and Safety EH S Contact Information 142 Index ...

Страница 5: ...chine Overview on page 6 Powering on the Machine on page 8 Control Panel Overview on page 9 Menu Overview on page 10 Reports on page 12 Software on page 13 Loading Paper on page 14 Media Output Locations on page 18 General Care and Consumables on page 20 Further Assistance on page 21 ...

Страница 6: ...me to familiarize yourself with the various features and options Front View Output Tray Paper Tray 1 Control Panel Bypass Tray Control Board Cover Bypass Tray Extension Front Cover Bypass Tray Width Guides Paper Level Indicator Output Tray Support Paper Tray 2 Optional 8 1 2 3 4 5 6 7 9 10 11 1 7 2 8 3 9 4 10 5 11 6 ...

Страница 7: ...tacle Component Phaser 3320DNI Phaser 3320DN Paper Tray 1 250 sheets Standard Standard Bypass Tray 50 sheets Standard Standard Paper Tray 2 520 sheets Optional Optional Network Printing Standard Standard USB Port Standard Standard 128MB Memory Standard Standard 256MB Additional Memory Expansion Optional Optional Wireless Enabled Standard Not Applicable 1 2 3 4 5 6 7 1 5 2 6 3 7 4 ...

Страница 8: ... technology that reduces power consumption when it is not in active use When the printer does not receive data for an extended period of time the Power Save mode becomes active and power consumption is automatically lowered Press the Power Save button to select the Power Save mode immediately To restore the machine to a normal state press the Power Save button Powering off the Machine There are tw...

Страница 9: ...lection on the screen Menu Enters Menu Mode and enables you to access options and settings Back Used to go back one level in the menu Power Save Sends the machine into Power Save mode or Power Down Press the button again to restart the machine Stop Pressing the Stop button stops an operation at any time Status Wireless LED The color of the LEDs indicates the machine s current status For more infor...

Страница 10: ... Key Decreases the character code C B A Right Key Moves to the next input field Left Key Deletes the last character OK Key Enters the current input Feature Menu You can change the settings for various feature options within the print environment to meet your preferences and needs A password may be required to access and change these settings The following table shows the available options for each...

Страница 11: ...ing table shows the available options for each menu item For more detailed information refer to Machine Features and Setups on page 75 Note Some menu options may be unavailable depending on your machine configuration You may be required to enter a password before making setup changes System Setup Emulation Network Setup Language Power Save Wakeup Event Auto Continue Paper Subst Paper Mismatch Tray...

Страница 12: ...ttings of this machine Configuration This report provides information about your machine setup including the serial number IP Address installed options and the software version Supplies Info Prints the supplies information page Demo Page The demo page is printed to check the quality of the print PCL Font Prints the PCL font list PS Font Prints the PS font list EPSON Font Prints the EPSON font list...

Страница 13: ...he Phaser 3320DNI you can use the Wireless Setting program that was automatically installed with the printer driver to configure the wireless settings SetIP program A utility program allowing you to select a network interface and manually configure the addresses for use with the TCP IP protocol Printer Software Linux Printer Driver Use this driver to take full advantage of your printer s features ...

Страница 14: ...s shown in the illustration shows full shows empty Paper tray 1 can hold up to 250 sheets and paper tray 2 optional can hold up to 520 sheets of 20 lb 80 g m2 paper For more media specifications refer to Media Specifications on page 119 To load the paper 1 Pull out the paper tray and load paper into the tray print side down Do not fill above the Maximum Fill line indicated by the symbol 2 Slide th...

Страница 15: ...formation on loading paper refer to Paper and Media on page 65 Bypass Tray The bypass tray is located on the front of your machine It can be closed when not in use making the product more compact Use the bypass tray to print transparencies labels envelopes or postcards in addition to making quick runs of paper types or sizes that are not currently loaded in the main paper tray The bypass tray can ...

Страница 16: ...iver Paper tab to specify the correct paper size and type Not confirming the paper details may result in printing delays For information about setting the paper size and type in the printer driver refer to Paper Tab on page 38 Note The settings made from the printer driver on your computer override the settings on the control panel 6 After printing remove any unfed paper and close the bypass tray ...

Страница 17: ...Xerox Phaser 3320DN 3320DNI User Guide 17 3 Insert the duplex unit back into the machine aligning the edges of the unit with the feed grooves on the inside of the machine Make sure the duplex unit is fully pushed in ...

Страница 18: ...envelopes print out with wrinkles curl creases or black bold lines the rear door should be used for the output Open the rear door and keep it open while printing one sheet at a time Note The rear door output can only be used for simplex jobs Duplex printing with the rear door open will cause paper jams Using the Output Tray The output tray collects printed paper face down in the order in which the...

Страница 19: ...inting with the rear door open will cause paper jams Using the Rear Door When using the rear door paper comes out of the machine face up Printing from the bypass tray to the rear door provides a straight paper path and might improve the output quality when printing on special media Whenever the rear door is open the output is delivered there Note The rear door output can only be used for simplex j...

Страница 20: ...placed after printing the specified number of pages or when the life span of the cartridge has expired The machine will display a message when the print cartridge needs to be replaced Only replace the cartridge when a message instructs you to do so or when instructed by a Xerox representative To replace the print cartridge follow the instructions provided within this guide or with the consumable T...

Страница 21: ...difficulty persists contact the Xerox Support Center The Xerox Support Center will want to know the nature of the problem the machine serial number the fault code if any plus the name and location of your company Documentation Most answers to your questions will be provided by the documentation that is supplied with your machine or on the Software and Documentation CD supplied with your machine Al...

Страница 22: ...Further Assistance Xerox Phaser 3320DN 3320DNI User Guide 22 ...

Страница 23: ...cess the many printer drivers which can be used with your machine refer to the Drivers CD or download the latest versions from the Xerox website at www xerox com This chapter includes Printing using Windows on page 24 Xerox Easy Printer Manager EPM on page 45 Wireless Setting Program Phaser 3320DNI on page 46 SetIP on page 48 Printing using Macintosh on page 49 Printing using Linux on page 52 Prin...

Страница 24: ...her information refer to the System Administrator Guide Local Printer A local printer is a printer directly attached to your computer using a printer cable such as a USB cable If your printer is attached to a network refer to Networked Printer on page 26 Note If the New Hardware Wizard window appears during the installation procedure select Close or Cancel 1 Make sure that the printer is connected...

Страница 25: ...he local printer If your printer is not already connected to the computer the Connect Device screen will appear After connecting the printer select Next Note If you don t want to connect the printer at this time select Next and then No on the following screen Then the installation will start and a test page will not be printed at the end of the installation ...

Страница 26: ...he software on each computer on the network 1 Make sure that the printer is connected to your network and powered on For details about connecting to the network refer to the System Administrator Guide 2 Insert the supplied CD ROM into your CD ROM drive The CD ROM should automatically run and an installation window appears If the installation window does not appear select the Start button and then ...

Страница 27: ...t Note For custom install instructions see Custom Installation on page 29 5 Select the required Printer Port If TCP IP Port is selected select your printer from the list and click Next Click Update to refresh the list To select a different port go to the next step otherwise follow the wizard instructions to install the printer ...

Страница 28: ... of the shared network printer and select Next To select a different port go to the next step otherwise follow the wizard instructions to install the printer 7 If Add TCP IP Port is selected enter the Printer Name or the assigned IP address and a port name for the desired device Click Next and follow the wizard instructions to install the printer ...

Страница 29: ... install 1 Make sure that the printer is connected to your computer and powered on 2 Insert the supplied CD ROM into your CD ROM drive The CD ROM should automatically run and an installation window appears If the installation window does not appear select the Start button and then Run Type X Setup exe replacing X with the letter which represents your drive and select OK If you use Windows Vista se...

Страница 30: ... installation 5 Select Next 6 Select the desired Printer Port and follow the instructions to select your printer or enter your printer details Click Next Note If your printer is not already connected to the computer the Connect Device window will display refer to the next step ...

Страница 31: ...te The installation window that appears in this User Guide may differ depending on the printer and interface in use 8 Select the components to be installed and select Next You can change the desired installation folder by selecting Browse 9 After the installation is finished a window asking you to print a test page appears If you choose to print a test page select the checkbox and select Next Othe...

Страница 32: ... to your computer with a usb cable and powered on For details about connecting to the network refer to the System Administrator Guide 2 Insert the supplied CD ROM into your CD ROM drive The CD ROM should automatically run and an installation window appears If the installation window does not appear select the Start button and then Run Type X Setup exe replacing X with the letter which represents y...

Страница 33: ...ter connecting the printer select Next and follow the wizard instruction to install the printer 5 After the installation is finished select Finish If your printer is connected to the network a Test Print page will be printed If the Test Print operation is successful continue on to Print Procedure on page 34 in this document If the print operation failed refer to Troubleshooting on page 93 For more...

Страница 34: ...epending on your machine configuration 1 Select Print in your application 2 From the Printer Name drop down menu select your machine 3 Select Properties or Preferences to make your print selections on the individual tabs For more information refer to the following Basic Tab on page 35 Paper Tab on page 38 Graphics Tab on page 39 Advanced Tab on page 40 Earth Smart Tab on page 43 Xerox Tab on page ...

Страница 35: ... of the copies later when they have been checked Secure This mode is used for printing confidential documents A pop up screen enables you to enter a job name user ID and a 4 digit password At the machine re enter the password to release the job for print Printing a Secure Job At the machine 1 Select the Menu button on the control panel 2 Press the down arrow button to scroll to Job Manage and pres...

Страница 36: ...nt layout for your output and a page border Type You can select the number of pages to print on a single sheet of paper To print more than one page per sheet the pages will be reduced in size and arranged in the order you specify Single Page Per Side Use this option if the layout does not require changing Multiple Pages Per Side Use this option to print multiple pages on each page You can print up...

Страница 37: ...nu together with corner marks or crop marks 2 sided Printing You can print on both sides of a sheet of paper Before printing decide how you want your document oriented Printer Default If you select this option this feature is determined by the settings made on the control panel of the printer None The document is printed single sided Long Edge This is the conventional layout used in book binding S...

Страница 38: ...cies If the paper source is set to Auto Select the printer automatically selects the paper source based on the requested size Type Set Type to correspond to the paper loaded in the tray selected This will provide the best quality printout If printing envelopes ensure the Envelope tab is selected and the envelopes loaded into the bypass tray Advanced The advanced paper options allow you to select a...

Страница 39: ...l of darkness to apply to the text in your document All Text Black Select this checkbox to have all text in your document print in solid black regardless of the color it appears on the screen Advanced Use this option to set font options True Type fonts can be downloaded as Outline or Bitmap Images or printed as Graphics Select the Use Printer Fonts option if the fonts do not require downloading an...

Страница 40: ...Printing using Windows Xerox Phaser 3320DN DNI User Guide 40 Advanced Tab You can select Advanced output options for your document such as Watermarks or Overlay Text ...

Страница 41: ... First Page Only box is checked the watermark prints on the first page only 3 Select the watermark options You can select the font name style size or shade from the Font Attributes section and set the angle of the watermark from the Message Angle section 4 Select Add to add the new watermark to the list 5 When you have finished editing select OK Editing a Watermark 1 Select Edit from the Watermark...

Страница 42: ...he Advanced tab page 7 Select OK in the main Print window 8 An Are you Sure message displays Select Yes to confirm Using a Page Overlay 1 Select the required overlay from the Overlay drop down list box If the overlay file you want does not appear in the overlay list select the Edit button and Load Overlay and select the Overlay file If you have stored the overlay file you want to use in an externa...

Страница 43: ...Details to select the margin position and width Earth Smart Tab The Earth Smart tab provides options to decrease the amount of energy and paper used in the printing process and displays a visual representation of the savings made Type The Type drop down list is used to select the main Earth Smart option for the printer None No energy or paper saving options are automatically selected Earth Smart P...

Страница 44: ...rinting using Windows Xerox Phaser 3320DN DNI User Guide 44 Xerox Tab This tab provides version and copyright information as well as links to drivers and downloads supplies ordering and the Xerox website ...

Страница 45: ...ne location Xerox Easy Printer Manager conveniently combines access to device settings printing environments and the launch of applications such as Xerox CentreWare Internet Services into one location All of these features provide a gateway to conveniently use Xerox devices For information about using the Easy Printer Manager refer to the Xerox Phaser 3320DN DNI Utilities Guide available on Xerox ...

Страница 46: ...inter driver to configure the wireless settings Note If you choose a wireless connection for your printer you cannot use a wired connection at the same time To open the program Select Start Programs or All Programs Xerox Printers Xerox Phaser 3320DNI Wireless Setting Program 1 Connect the machine to your computer using the USB cable Note During installation the printer needs to be temporarily conn...

Страница 47: ...is connected to the computer with the USB cable the program searches for WLAN data Note It may be necessary to select the program again before this screen appears 4 When the search is complete the wireless Network Setting Information is displayed 5 If you want to configure the settings select Next ...

Страница 48: ...g you to select a network interface and manually configure the addresses for use with the TCP IP protocol This program is on the software CD that comes with your printer For information on using the SetIP program refer to refer to the Xerox Phaser 3320DN DNI Utilities Guide available on Xerox com ...

Страница 49: ...select Print 5 Choose the number of copies you want and indicate which pages you want to print 6 Select Print Changing Printer Settings You can use advanced printing features provided by your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition o...

Страница 50: ...n Printing Multiple Pages on one Sheet You can print more than one page on a single sheet of paper This feature provides a cost effective way to print draft pages 1 Open an application and select Print from the File menu 2 Select Layout from the drop down list under Orientation In the Pages per Sheet drop down list select the number of pages you want to print on one sheet of paper 3 Select the oth...

Страница 51: ...g you can check the error from the Smart Panel You can also launch Smart Panel manually For Mac OS 10 5 Select Print Fax from System Preferences Open Printer Queue of a printer Utility For Mac OS 10 6 Select Print Fax from System Preferences Open Printer Queue of a printer Printer Setup Utility Open Printer Utility ...

Страница 52: ...to set the print resolution paper source and destination 5 Select Apply to apply the changes and close the Properties window 6 Select OK in the LPR GUI window to start printing The Printing window appears allowing you to monitor the status of your print job Printing Files You can print many different file types on your machine using the standard CUPS utility directly from the command line interfac...

Страница 53: ...rsa while in use you must re configure the machine port in this tab Driver This option allows you to view or select another machine driver By selecting Options you can set the default device options Jobs This option shows the list of Print jobs Select Cancel job to cancel the selected job and select the Show completed jobs check box to see previous jobs on the job list Classes This option shows th...

Страница 54: ...or Cancel General Tab Paper Size Set the paper size as A4 Letter or other paper sizes according to your requirements Paper Type Choose the type of the paper Options available in the list box are Printer Default Plain and Thick Paper Source Select from which tray the paper is used By default it is Auto Selection Orientation Select the direction in which information is printed on a page Duplex Print...

Страница 55: ...er Guide 55 Unit Change the units to points inches or centimeters Printer Specific Settings Tab Select various options in the JCL and General frames to customize various settings These options are specific to the printer and depend on the PPD file ...

Страница 56: ...Printing using Unix Xerox Phaser 3320DN DNI User Guide 56 ...

Страница 57: ... a web browser Entering the IP Address of the machine as the URL Universal Resource Locator in the browser provides direct access to the machine over the internet or intranet For detailed setup information refer to the System Administrator Guide This chapter includes Using CentreWare Internet Services on page 58 Status on page 59 Jobs on page 60 Print on page 62 Properties on page 63 Support on pa...

Страница 58: ...8 100 100 3 Press Enter to view the Home page The CentreWare Internet Services options for your machine are displayed Note To find the IP Address of your machine print a configuration report For instructions refer to Information on page 77 Home Page The Internet Services Home page provides information about your machine and access to the CentreWare Internet Services options The Home Page provides ...

Страница 59: ...e and see the status of the print cartridge The Usage Counters page allows you to view the number of impressions made by the machine This page also displays the machine serial number and in the Current Settings menu information about the machine setup and network information can also be viewed The Print Information page allows you to print the configuration report and other documents about the mac...

Страница 60: ...ete your document select Delete You can also print your document at the machine 1 Select the Menu button on the control panel 2 Press the down arrow to scroll to Job Manage and press OK 3 Select the down arrow to scroll to Stored Job and select OK 4 Select your document and press OK to print To use the Secure Print feature 1 Open a document to print and select file print 2 Select the 3320 printer ...

Страница 61: ...3320DN 3320DNI User Guide 61 3 Select the down arrow to scroll to Stored Job and select OK 4 Select your document and press OK 5 Enter your 4 digit password and press OK 6 Select Print and press OK to print your document ...

Страница 62: ... checked in the printer driver screen The following file formats can be printed from the Job Submission page PCL PostScript Plain Text PRN files 1 At your Workstation open the web browser and enter the IP Address of the machine in the Address Bar 2 Press Enter 3 Select the Print icon The Print Options page displays 4 Select the number of copies required in the Quantity menu 5 Select the required o...

Страница 63: ...g and setting up the machine These are usually protected by a user name and password and should only be changed by your System Administrator For information about all the Properties options refer to the System Administrator Guide Note The Properties tab only appears when the administrator is logged in or when the CWIS Access Control has been disabled ...

Страница 64: ...ins information about the firmware version of your product and contact information for your System Administrator Links are also provided to the Xerox website for downloading the Printer Drivers and User Guides ordering supplies accessing Technical Support or registering your machine ...

Страница 65: ... about the different types of stock and stock sizes that can be used on your machine available paper trays and the types of stock and sizes supported by each tray This chapter includes Loading Paper on page 66 Setting Paper Size and Type on page 70 Media Guidelines and Specifications on page 71 ...

Страница 66: ...y paper jams and misfeeds do not remove paper from its packaging until required Loading Paper Tray 1 and Paper Tray 2 optional The paper level indicator on the front of tray 1 and the optional tray 2 shows the amount of paper currently left in the tray When the tray is empty the indicator is completely lowered as shown in the illustration shows full shows empty Using the instructions provided belo...

Страница 67: ...ge 38 Note The settings made from the printer driver on your computer override the settings on the control panel Using the Bypass Tray The bypass tray is located on the front of your machine It can be closed when not in use making the product more compact Use the bypass tray to print transparencies labels envelopes or postcards in addition to making quick runs of paper types or sizes that are not ...

Страница 68: ... Maximum Fill line indicated by the symbol 5 When printing from your computer ensure you select Size on the driver Paper tab to specify the correct paper size and type Not confirming the paper details may result in printing delays For information about setting the paper size and type in the printer driver refer to Paper Tab on page 38 Note The settings made from the printer driver on your computer...

Страница 69: ...cated by the symbol 5 Open the rear door and leave the door open during printing 6 When printing from your computer ensure you select Size on the driver Paper tab to specify the correct paper size and type Not confirming the paper details may result in printing delays For information about setting the paper size and type in the printer driver refer to Paper Tab on page 38 Note The settings made fr...

Страница 70: ...e 76 for instructions 3 Press the arrow buttons to scroll to the required Paper Tray and press OK 4 Press the arrow buttons to scroll to Paper Size and press OK 5 Press the arrow buttons to scroll to the paper size you want and press OK 6 Press OK to save the selection Note If you want to use special sized paper select a custom paper size in the Printer Driver Refer to Paper Options on page 38 for...

Страница 71: ...rly made envelopes Only use the special media recommended for use in laser printers To prevent special media such as transparencies and label sheets from sticking together remove them from the exit tray as they are printed Place transparencies on a flat surface after removing them from the machine Do not leave the special media in the bypass tray for long periods of time Dust and dirt may accumula...

Страница 72: ... 90 g m O O O O Thick 24 to 28 lb 91 to 105 g m O O O O Thicker 43 to 58 lb 164 to 220 g m X X O X Thin 16 to 18 lb 60 to 70 g m O O O O Cotton 20 to 24 lb 75 to 90 g m X X O X Colored 20 to 24 lb 75 to 90 g m X X O X Preprinted 20 to 24 lb 75 to 90 g m X X O X Recycled 19 to 24 lb 70 to 90 g m O O O O Transparency A4 Letter only 37 to 39 lb 138 to 146 g m X X O X Labels 32 to 40 lb 120 to 150 g m...

Страница 73: ...opes 3 88 x 7 5 inches 98 4 x 190 5 mm DL Envelopes 4 33 x 8 66 inches 110 x 220 mm C5 Envelopes 6 38 x 9 02 inches 162 0 x 229 mm C6 Envelopes 4 49 x 6 38 inches 114 x 162 mm No 10 Envelopes 4 12 x 9 5 inches 105 x 241 mm Types Supported Weights Tray 1 Tray 2 Bypass Tray Duplex Unit Plain 19 to 24 lb 70 to 90 g m O O O X Thick 24 to 28 lb 91 to 105 g m O O O X Thicker 43 to 58 lb 164 to 220 g m X...

Страница 74: ...Media Guidelines and Specifications Xerox Phaser 3320DN 3320DNI User Guide 74 ...

Страница 75: ...u can customize to meet your requirements Changing these settings is easy and will save you time when using the machine Note Some options may be unavailable depending on your machine configuration This chapter includes Accessing the Feature and Setup Options on page 76 Feature Options on page 77 Setup Options on page 81 ...

Страница 76: ...ss the up arrow button to get number 1 on the screen Press the right arrow button to get the second number in the password Continue pressing the up arrow to select the required number and the right arrow to move across until you have entered the whole password 4 Select OK Access the menu options 1 Press the Menu button on the control panel 2 Press the Up Down arrow buttons to scroll through the me...

Страница 77: ... options and the software version Print Yes No Supplies Info Prints the supplies information page Print Yes No Demo Page The demo page is printed to check the quality of the print Print Yes No PCL Font Prints the PCL font list Print Yes No PS Font Prints the PS font list Print Yes No EPSON Font Prints the EPSON font list Print Yes No Stored Job Prints a list of the stored jobs Print Yes No Usage C...

Страница 78: ...paper the side A margin closest to the binding will be the same as the side B margin closest to the binding Likewise the side margins farthest from the binding will be the same Short Binding 0 to 22mm Long Binding 0 to 22mm Bypass Tray Sets the paper margins when the Bypass Tray is used Simplex Margin Sets the margin for one sided printing Top Margin 5 to 5mm 0 Left Margin 5 to 5mm 0 Duplex Sets t...

Страница 79: ...notes factory default Quantity Selects the number of copies 1 to 999 Bypass Tray and Tray X Paper Size Sets the default paper size Paper Size selection refer to Media Specifications on page 119 for available sizes for each tray A4 Letter Custom Width 76 to 216mm 210 Height 127 to 356mm 297 Paper Type Selects the paper type currently loaded in the tray Paper Type selection refer to Media Specificat...

Страница 80: ... Text Lightens or darkens the print on the page The Normal setting usually produces the best result Off Lighter Normal Darker Option Description Settings Active Job All of the print jobs waiting to be printed are listed in the active job queue in the order you sent them to the printer Print Cancel Stored Job Accesses the stored jobs Print Yes No Delete File Policy You can choose the file policy fo...

Страница 81: ...ollowing groups System Setup Emulation Network Setup A description of the options available for each follows System Setup The following System Setup feature options are available Option Description Settings denotes factory default Language Use this option to set the message display language English List of Available Languages Power Save Use this option to set the time the machine waits before ente...

Страница 82: ...chine continues to print even if the paper mismatches On Off Tray Chaining Auto Tray Switch Determines whether or not the machine continues printing when a tray runs out of paper When On is selected the paper supply will be switched to an alternative tray if possible and printing will continue Option not available if Paper Source is set to Auto On Off Default Paper Use this option to set the defau...

Страница 83: ...user to change the toner cartridge appears You can set the option for this message to appear or not On Off Toner Save Activating this mode extends the life of your toner cartridge and reduces your cost per page beyond what one would experience in the normal mode but it reduces print quality On Off Earth Smart Enables you to save print resources and enables eco friendly printing The Onforce setting...

Страница 84: ... Option Description Settings denotes factory default Emulation Type The machine language defines how the computer communicates with the machine Auto PCL PostScript EPSON IBM Emulation Setup Sets the detailed settings for the selected emulation type PCL Typeface Symbol Courier Pitch Lines Wide A4 PostScript Print PS Error On Off EPSON IBM Font Character Set Character Tab Pitch LPI Auto Wrap ...

Страница 85: ...onfig Router DHCPv6 Address DHCPv6 Off Ethernet Speed Configure the network transmission speed Auto 10M Half 10M Full 100M Half 100M Full Giga Full 802 1x Use to enable 802 1x and CentreWare Internet Services Off On EAP MD5 EAP MSCHAPv2 PEAP EAP TLS Wireless Phaser 3320DNI only Use to enable the machine to be configured on a wireless network connection Note If you choose a wireless connection for ...

Страница 86: ...0DN 3320DNI User Guide 86 Net Activate Turns access to the Ethernet network on or off On Off HTTP Activate Enables Http on the machine giving access to the embedded web page On Off Option Description Settings denotes factory default ...

Страница 87: ...Xerox Phaser 3320DN 3320DNI User Guide 87 6 General Care and Troubleshooting This chapter includes General Care on page 88 Troubleshooting on page 93 Further Assistance on page 116 ...

Страница 88: ...will display a message when the print cartridge needs to be replaced Only replace the cartridge when a message instructs you to do so or when instructed by a Xerox representative To replace the print cartridge follow the instructions provided within this guide or with the consumable WARNING When replacing consumables DO NOT remove the covers or guards that are fastened with screws You cannot maint...

Страница 89: ...om your new print cartridge Store the cartridge in the same environment as the printer it will be used in this should be in controlled office temperature and humidity conditions The print cartridge should remain in its original unopened package until installation If the original packaging is not available cover the top opening of the cartridge with paper and store in a dark cabinet Opening the car...

Страница 90: ...ld water Hot water sets toner into fabric CAUTION Do not touch the green underside of the print cartridge Use the handle on the cartridge to avoid touching this area 7 Hold the print cartridge by the handle and slowly insert the cartridge into the opening in the machine 8 Tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the correct posit...

Страница 91: ...Use a soft lint free cloth lightly dampened with water 2 Wipe clean the entire area of the control panel including the display 3 Wipe clean the output tray paper trays and other outside areas of your machine 4 Remove any residue with a clean cloth or paper towel Internal Areas During the printing process paper toner and dust particles can accumulate inside the machine This can cause print quality ...

Страница 92: ...caused to the machine 5 Re install the print cartridge Tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the correct position until it locks into place Close the front door 6 Plug in the power cord and turn the machine on Moving the Machine When moving the machine do not tilt or turn it upside down as the inside of the machine may become ...

Страница 93: ...t be resolved power off and on and try the job again If the problem persists call for service When you call for service provide the service representative with the contents of the display message Status Wireless LED The color of the Status Wireless LED located on the control panel indicate s the machine s current status The table below describes the various indicators Note Some LEDs may not be ava...

Страница 94: ...enly inside the cartridge Note If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric CAUTION Do not touch the green underside of the print cartridge Use the handle on the cartridge to avoid touching this area Orange Blinking A minor error has occurred and the machine is waiting for the error to be corrected Check the display me...

Страница 95: ...ams Tips for Avoiding Paper Curls 1 Open the rear door 2 Leave the rear door open Prints will be delivered face up Note The rear door output can only be used for simplex jobs one sheet at a time Duplex printing with the rear door open will cause paper jams Note Only use when the printout has more than 20mm curl Tips for Avoiding Paper Jams By selecting the correct media types most paper jams can b...

Страница 96: ...pen When a paper jam occurs a warning message appears on the display screen CAUTION To avoid tearing the paper pull the jammed paper out slowly and gently Follow the instructions in the following sections to clear the jam Paper Tray 1 1 Press the release latch on the left side of the machine and open then close the front door The jammed paper is automatically ejected from the machine If the paper ...

Страница 97: ...not move when you pull it or if you do not see the paper in this area stop and go to the next step If the paper has been removed insert tray 2 back into the machine until it snaps into place Printing automatically resumes 3 Pull tray 1 half way out 4 Pull the paper straight up and out 5 Insert the trays back into the machine Printing automatically resumes ...

Страница 98: ...atch on the left side of the machine and open then close the front door 3 Re load the bypass tray to resume printing Inside the Machine CAUTION The fuser area is hot Take care when removing paper from the machine 1 Press the release latch on the left side of the machine 2 Open the front door 3 Pull the print cartridge out lifting it up slightly at the front 1 2 3 ...

Страница 99: ... then close the front door The jammed paper is automatically ejected from the machine If no paper is automatically ejected and you do not see the jammed paper go to the next step 2 Gently pull the paper out of the output tray If you do not see the jammed paper or if there is any resistance when you pull stop and go to the next step 3 Press the release button and open the rear door 4 If you see the...

Страница 100: ... machine The duplex unit is located at the rear of the machine 1 Pull the duplex unit out of the machine 2 Remove the jammed paper from the duplex unit If the paper does not come out with the duplex unit go to the next step 3 Remove the paper from the bottom of the machine 4 Insert the duplex unit back into the machine aligning the edges of the unit with the feed grooves on the inside of the machi...

Страница 101: ...panel display to indicate the machine s status or errors Refer to the tables below to understand the messages and their meaning and correct the problem if necessary Notes If a message is not in the table reboot the power and try the printing job again If the problem persists call a service representative When you call for service provide the service representative with the contents of the display ...

Страница 102: ... is not installed Install a print cartridge Invalid Print Cartridge The print cartridge you have installed is not for your machine Install a Xerox genuine print cartridge designed for your machine Replace Print Cartridge The print cartridge has almost reached its estimated life The machine might stop printing You can choose Stop or Continue as shown on the control panel If you select Stop the prin...

Страница 103: ...output tray the printer resumes printing Message Meaning Suggested solutions Network Problem IP Conflict The network IP address you have set is being used by someone else Check the IP address and reset it if necessary see the System Administrator Guide 802 1x Network Error Fail to authenticate Check the network authentication protocol If the problem persists contact your network administrator Mess...

Страница 104: ...been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine See Media Specifications on page 119 If you are printing on special media use the bypass tray The paper keeps jamming There is too much paper in the tray Remove exce...

Страница 105: ...nd reconnect it The connection cable between the computer and the machine is defective If possible attach the cable to another computer that is working properly and print a job You can also try using a different machine cable The port setting is incorrect Check the Windows printer setting to make sure that the print job is sent to the correct port If the computer has more than one port make sure t...

Страница 106: ...nsure that the paper size in the printer driver settings matches the paper in the tray Or ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use The machine prints but the text is wrong garbled or incomplete The machine cable is loose or defective Disconnect the machine cable and reconnect Try a print job that you have alr...

Страница 107: ...may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image The print quality of photos is not good Images are not clear The resolution of the photo is very low Reduce the photo size If you increase the photo size in the software application the resolution will be reduced Before printing the machine emits ...

Страница 108: ...ks The paper may not meet specifications for example the paper may be too moist or rough See Media Guidelines on page 71 The transfer roller may be dirty Clean the inside of your machine See Internal Areas on page 91 The paper path may need cleaning See Internal Areas on page 91 Dropouts If faded areas generally rounded occur randomly on the page A single sheet of paper may be defective Try reprin...

Страница 109: ... 71 Remove the print cartridge and install a new one See Replacing the Print Cartridge on page 89 Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals The print cartridge may be damaged run a few prints through the machine and if you still have the problem remove the print cartridge and install a new one See Replacing the Print Cartridge on page ...

Страница 110: ...ty can cause paper curl See Media Guidelines on page 71 Turn the stack of paper over in the tray Also try rotating the paper 180 degrees in the tray If the job is simplex use the rear door as the output location For instructions refer to Using the Rear Door on page 19 Wrinkles or creases Ensure that the paper is loaded properly Check the paper type and quality See Media Guidelines on page 71 Turn ...

Страница 111: ...haracter voids are white areas within parts of characters that should be solid black If you are using transparencies try another type of transparency Because of the composition of transparencies some character voids are normal You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications See Media Specifications on page 119 Ho...

Страница 112: ...4 921 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change to the correct altitude setting for your machine See System Setup on page 81 Condition Suggested Solutions File in Use message appears during installation Exit all software applications Remove all software from the printer s startup group then restart Windows Re install the printer driver G...

Страница 113: ...crobat printing options Note It will take longer to print when you print a PDF file as an image The document has printed but the print job has not disappeared from the spooler in Mac OS X10 3 2 Update your MAC OS to OS X 10 3 3 or higher Some letters are not displayed normally during the cover page printing Mac OS cannot create the font during the cover page printing The English alphabet and numbe...

Страница 114: ... the port assigned to your machine In the Selected port pane you can see if the port is occupied by some other application If this is the case you should either wait for completion of the current job or press the Release port button Check if your application has a special print option such as oraw If oraw is specified in the command line parameter then remove it to print properly For Gimp front en...

Страница 115: ... a service representative Limit Check Error report prints The print job was too complex You might need to reduce the complexity of the page or install more memory Refer to the System Administrator Guide A PostScript error page prints The print job may not be PostScript Make sure that the print job is a PostScript job Check to see whether the software application expected a setup or PostScript head...

Страница 116: ...chine The serial number is also printed on the Configuration report See instructions below to print the report Printing a Configuration Report You can print the machine s configuration report which provides information about your machine setup including the serial number IP Address installed options and the software version 1 Press the Menu button on the control panel 2 Press the arrow buttons to ...

Страница 117: ...NI User Guide 117 7 Specifications This chapter includes Machine Specifications on page 118 Electrical Specifications on page 121 Print Specifications on page 122 System Requirements on page 123 Network Environment on page 125 ...

Страница 118: ...r Paper Tray 1 and Bypass Tray Paper Tray 2 Optional Machine Size without optional tray width x depth x height 14 40 x 14 48 x 10 1 inches 366 x 368 x257 mm Machine Weight Net with consumables 21 94 lbs 9 95 kg Access From the front and back First Print Out Time As fast as 6 5 seconds from Ready As fast as 14 0 seconds from Power Save Warm Up Time 15 seconds from Power Save ...

Страница 119: ... Oficio Executive ISO B5 JIS B5 Custom Paper Types Plain Paper Thin Thick Recycled Bond Cardstock Archive Feature Specification Capacity 50 sheets 20 lb 80 g m bond paper 5 sheets transparencies 5 envelopes Paper Weights 16 58 lb 60 to 220 g m Paper Sizes Length min 5 0 max 14 inches 127 356 mm Width min 3 0 max 8 5 inches 76 2 216 mm A4 A5 A6 Letter Legal Folio Oficio Executive ISO B5 JIS B5 3 in...

Страница 120: ...Machine Specifications Xerox Phaser 3320DN 3320DNI User Guide 120 Output Tray Feature Specification Output Tray Face down 150 sheets of 20 lb 80 g m bond paper Rear Door Face up 1 sheet ...

Страница 121: ...ctrical Specifications Feature Specification Frequency 50 60 Hz Electrical Voltage 110 127 VAC 220 240 VAC Average Power Consumption Operating Average Less than 600 Watts Power Save mode Less than 3 5 Watts Power Off mode Less than 0 4 Watts Stand By mode Less than 60 Watts ...

Страница 122: ...lex Up to 16 ppm on Letter Up to 15 ppm on A4 Maximum Print Area 8 5 x 14 inches US Legal 216 mm x 356 mm Print Resolution Up to 1200 x 1200 effective output Average Print Cartridge Yield 11000 prints Prints from the Print Cartridge supplied with the machine 2000 Maximum Resolution 300 x 300 dpi Standard Printer Memory 128MB Memory Expansion Option 256 MB PDL PCL PCL5e PCL6 Postscript 3 PDF1 4 Sin...

Страница 123: ...or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 Intel Pentium IV 1 GHz x86 or 1 4 GHz x64 processors 2 GHz or faster 512 MB 2 GB 10 GB Notes Internet Explorer 6 0 or higher is the minimum requirement for all Windows operating systems Users who have administrator rights can install the software Windows Termina...

Страница 124: ...6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 32 64 bit Mandriva 2007 2008 2009 2009 1 2010 32 64 bit Debian 4 0 5 0 32 64 bit Redhat Enterprise Linux WS 4 5 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit Pentium IV 2 4GHz Intel Core 2 512 MB 1 GB 1 GB 2 GB Operating System Free HDD Space Sun Solaris 9 10 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 Up to 1...

Страница 125: ...rver 2008 XP Vista 7 Server 2008 R2 Various Linux OS Mac OS X 10 3 10 7 Unix Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP S IPSec TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP S IPSec Wireless security Phaser 3320DNI only Authentication Open System Shared Key WPA Personal WPA2 Personal PSK WPA Enterprise WPA2 Enterprise Encr...

Страница 126: ...Network Environment Xerox Phaser 3320DN 3320DNI User Guide 126 ...

Страница 127: ...age 128 Safety Labels and Symbols on page 129 Operational Safety Information on page 130 Basic Regulations on page 134 Material Safety Data on page 138 Product Recycling and Disposal on page 139 Energy Program Compliance on page 141 Environment Health and Safety EH S Contact Information on page 142 ...

Страница 128: ...meet strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this machine have been verified using Xerox materials only WARNING Unauthorized alterations which may include the addition of new functions or connection of external mac...

Страница 129: ...ith the machine should be followed This WARNING alerts users to areas of the machine where there is the possibility of personal injury This WARNING alerts users to areas of the machine where there are heated surfaces which should not be touched This WARNING alerts users not to perform unauthorized actions that may result in hazardous light exposure ...

Страница 130: ...of the device If you are not sure that your electrical supply meets the requirements please consult your local power company or a licensed electrician for advice The electrical supply outlet should be installed near the device and should be easily accessible WARNING This device must be connected to a protective earth circuit This device is supplied with a plug that has a protective earth pin This ...

Страница 131: ...e Please contact your local Xerox dealer to arrange relocation of the device to a location outside of your building Always locate the device on a solid support surface not on plush carpet that has adequate strength to support the weight of the machine Always locate the device in an area that has adequate ventilation and room for servicing Always unplug this device from the electrical outlet before...

Страница 132: ...r cable from the electrical outlet Ozone Safety Information This device will produce ozone during normal operation The ozone produced is heavier than air and is dependent on copy volume Providing the correct environmental parameters as specified in the Xerox installation procedure will ensure that the concentration levels meet safe limits If you need additional information about ozone please reque...

Страница 133: ...mables away from the reach of children Never throw toner print cartridges or toner containers into an open flame Product Safety Certification This device is certified by the following Agency using the Safety standards listed This device has been manufactured under a registered ISO9001 Quality system Agency Standard Underwriters Laboratories Inc UL60950 1 2nd Edition USA Canada IEC EN60950 1 2nd Ed...

Страница 134: ...he interference by one or more of the following measures Reorient or relocate the receiver Increase the separation between the device and receiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by Xerox could void the u...

Страница 135: ...g Environmental Solutions and Reducing Cost Introduction The following information has been developed to assist users and has been issued in relation to the European Union EU Energy Related Products Directive specifically the Lot 4 study on Imaging Equipment This requires manufacturers to improve environmental performance of in scope products and supports the EU action plan on energy efficiency In...

Страница 136: ...the device switches to a Power Save Mode In these modes only essential functions remain active in order to enable reduced product power consumption Upon exiting from Power Save Mode the first print will take slightly longer than in Ready mode This delay is the result of the system waking up from Power Save mode and is typical of most imaging products on the market If you wish to set a longer Activ...

Страница 137: ...t should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this device or device malfunctions may give the telecommunications company cause to request the user to disconnect the device Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe...

Страница 138: ...e 138 Material Safety Data For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts ...

Страница 139: ...s equipment in compliance with agreed national procedures In accordance with European legislation end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures EU Battery Directive These symbols on the products and or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste...

Страница 140: ...e symbols are only valid in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal Note for the Battery Symbol This wheeled bin symbol may be used in combination with a chemical symbol This establishes compliance with the requirements set out by the Directive ...

Страница 141: ...MARK are registered United States trademarks The ENERGY STAR Office Equipment Program is a team effort between U S European Union and Japanese governments and the office equipment industry to promote energy efficient copiers printers fax multifunction machines personal computers and monitors Reducing device energy consumption helps combat smog acid rain and long term changes to the climate by decr...

Страница 142: ...Contact Information For more information on Environment Health and Safety in relation to this Xerox device and supplies please contact the following customer help lines USA 1 800 828 6571 Canada 1 800 828 6571 Europe 44 1707 353 434 Device safety information is also available on the Xerox website www xerox com about xerox environment ...

Страница 143: ...e 90 Cleaning the Machine 20 91 Control Panel 91 Internal Areas 91 Output Tray 91 Paper Trays 91 Common Problems Linux 114 Macintosh 113 PostScript 115 Windows 112 Configuration Report 12 116 Consumables Safety Information 133 Control Board Cover 6 Control Panel 6 9 Counter 77 Customer Replaceable Consumable 20 88 Print Cartridge 89 Storage and Handling 88 D Demo Page 12 Device Safety 131 Double S...

Страница 144: ...rnet Services 57 Home Page 58 Jobs 60 Print 62 Properties 63 Status 59 J Job Manage Optional Active Job Stored Job 80 Jobs CentreWare Internet Services 60 L Layout Options 36 78 Linux System Requirements 124 Linux Printing 52 Printer Properties 52 Problems 114 Loading Paper 14 65 66 Bypass Tray 15 67 Envelopes 68 Media Specifications 71 Media Types 72 Paper Size and Type 70 Paper Trays 1 and 2 14 ...

Страница 145: ...t Tray 6 18 Output Tray Support 6 Overlay 42 Overview of your Machine 6 Overwrite 80 P Paper and Media 65 Paper Feeding Problems 104 Paper Jams 95 Avoiding Paper Curls 95 Paper Level Indicator 6 Paper Loading 14 66 Bypass Tray 67 Envelopes 68 Media Specifications 71 Media Types 72 Paper Size and Type 70 Paper Trays 1 and 2 66 Preparation 66 Paper Options 38 79 Paper Size and Type 70 Paper Supply S...

Страница 146: ...ows Printing 112 Product Configurations 7 Product Recycling and Disposal 139 Product Safety Certification 133 Properties CentreWare Internet Services 63 PS Font List 12 Q Quality Problems 108 R Rear Door 7 19 Regulations 127 Canada 134 European Union 135 FCC Regulations United States 134 Turkey RoHS Regulation 137 United States 134 Relocating your Machine 92 Rename file 80 Replaceable Consumable 2...

Страница 147: ...x 124 Windows 123 System Setup 81 T Technical Specifications 117 Tips for Avoiding Paper Curls 95 Tips for Avoiding Paper Jams 95 Toner Level 90 Toner Replacement 20 88 Toner Save 39 Toner Save Mode 50 Total Impressions 77 Tray 1 96 Troubleshooting 87 93 Turkey RoHS Regulation 137 U United States FCC Regulations 134 Unix System Requirements 124 Unix Printing 54 Usage Counters 77 USB Port 7 Using t...

Страница 148: ...Xerox Phaser 3320DN 3320DNI User Guide 148 ...

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